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January 2024 by Lynn Patterson
We interviewed 4 companies, before deciding to go with Lee's Glass & Window Works. Mike and Austin actually came out a second time to answer more questions. We had all of our windows replaced with impact resistant windows just last week, and we love everything about these windows. More importantly, we had a great experience with the installation team (Levi, Josh, & Matthew). They were all punctual, knowledgeable, professional, and spent extra time cleaning up. I have to also mention the office team, Danise & Renee. They were also a pleasure to work with. We will be ordering new exterior doors next, and Lee's will be installing those as well. We highly recommend this company!
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November 2023 by Debby Flaim
Interviewed every window company in town. The choice was easy! Friendly, sincere, upfront and informative. Delivery, product and installation... on time and drama free!Thank You!Services: Sliding glass door installation & replacement
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October 2023 by Ron Goins
Can't beat this company for honesty and old fashion customer service. I recommend this company for your window needs
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September 2023 by J
Great work and products! Office staff and install team were a pleasure to work with and communicated well. They took care of us every step of the way, to include helping us provide all necessary documentation for MSFH grant. It's also a plus getting to do business with a veteran-owned business like Lee's because we know we're getting service with integrity.Would recommend!Service: General window replacement
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September 2023 by Brenda Harris
VERY PLEASED! We had our windows installed a week ago and everything from the initial estimate thru the final inspection and paperwork was top notch. The installers were prompt, courteous to one another, professional and left very little mess. Our entire house was completed in less time than initially planned. Highly recommend Lees!Services: General window replacement
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April 2023 by Shay
We have used Lees services on two different homes owned on the beach. In the first home, all new storm windows were installed. In the second home, not only were all the windows replaced but also all doors, including French doors across the front. Lees products have been wonderful and weathered Hurricane Sally without a hitch. But you can get windows and doors anywhere!!! I am writing this review, because you cannot find personal service and companies that back up their products anymore like Lees provides. After 8 years since our windows and doors were installed, they still answer my questions and work hard to make sure I am totally satisfied. And yes, they even answer their phone with an actual human being! Highly recommend them!!!! Beau and ShayServices: Hurricane impact window installation
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February 2023 by Martin Mitchell
Lee's did a great job installing our new Hurricane Impact Windows. Team was very easy to work with and extremely respectful during the installation. They kept everything clean - and the install was seamless. Highly recommend.Service: Hurricane impact window installation
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October 2022 by Whitney Baker
I was very disappointed in my interactions with Lee Glass. We own a home in a historic preservation district. Replacing windows in these homes can be a very expensive project and it has also been shown that replacements are not required when using storm windows (interior or exterior) with windows that are in good shape. Instead of educating or attempting to garner further information from the prospective client(me), Mr. Farrell, mansplained to me as to why nobody does storm windows anymore and told me to try a local big box store. I was very disappointed in the lack of professionalism and care for the prospective client's needs.
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May 2022 by Kathy C
I want to thank Hillary at Lee's Glass for the explanation she offered regarding my window problem. She was helpful and informative and even recommended to me another glass company that could better serve my needs. I would highly recommend this company for going the extra mile to help me.
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May 2022 by Kathy C
I want to thank Hillary at Lee's Glass for the explanation she offered regarding my window problem. She was helpful and informative and even recommended to me another glass company that could better serve my needs. I would highly recommend this company for going the extra mile to help me.
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May 2022 by Jackie La Planche
This company and the owner/manager Lee are totally rude, disrespectful, and not problem solving at all....Lee should be ashamed of himself because in some of his information about his life, he states he is a navy veteran, like that is suppose to mean something.....Well, folks, let me tell you the facts. My husband who was not an officer like Lee, retired after 30 years of service to the United States Navy, as a Master Chief.....which is an honorable title to finish with after 30 years of dedicated service to our country.....we purchased a home here in this area when he retired....The windows sizes and codes were different back in 2000 where this house was built.....Just because one window was difficult to replace, Lee threw us out the door and pretty much said for us to fence for ourselves, and said that he was taking back his quote because he could not help us with the size panels of glass that our window would need ..It is a large size with something that the window people here call an eye above, but the eye is connected to the rest of the window.....Well, Lee is that really a respectful way to treat another Navy veteran? just to dismiss us like garbage? And I know that you did not try one bit to secure an company to help make our windows.....I suppose that you are very busy, and that you do not need to be bother with people who homes are nothing but a problem to you...Well listen up, Lee we are just as good as the next guy or gal....We would have paid you good hard money because we did not expect any charity, nor did we need any charity from you.... we would have paid more money to have the right size and type of window built ....shame on you again for dismissing us like worthless human beings.....I got some good news, Lee, .....we found another company that outshines yours completely.....Well to tell you the truth, there are three other companies in Pensacola and surrounding areas that totally outshine your company ......And guess what, Lee, they went out of their way, their comfort zone, to help us because we needed to replace our windows, and they went the extra mile and beyond for us....Thank goodness there are still some good guys out there who truly enjoy helping others and appreciate having a challenging day at work; and know how to problem solve....By the way, Lee, your customer service, which is you and your front office give out horrible and disrespectful service to potential customers. You never return phone calls, and she, the receptionist I am assuming, was never around either to answer a ringing phone...And please do not blame it on other workers being out sick like you did in March 2022 when another potential customer had issues with your customer service on their YELP review......I am just so happy that we got to see your true colors before we did sign any contracts with you.....I think you would benefit greatly from refreshing your skills at your interpersonal business relationships.....your lack of being kind, respectful, and caring to others will have a big impact on your company's wealth and happiness....
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February 2022 by Cheri L.
I called Lee's no one answers the phone during open office operations as I called and had to leave 4-5 messages. Lost count. When I did get an phone answer they said oh yes we got your message. Ok well, I didn't get a return call. I am not in a hurry and gave them so much time to get back to me each time I left a message. NEVER got a return call for a quote for a whole house window replacement. My opinion Seems they don't need the business. Yep I and you don't deserve being ignored so I moved on & my opinion you should to. Very disappointed and lots of my personal time lost I will never get back.
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December 2021 by Gina Davis
Outstanding customer service. Replaced all of our 1980's windows with Hurricane rated windows. Best thing we have ever done for our home. They look better inside and out, reduces outside noise, and are easy to open and close. Crew was very nice. Follow up has always been above and beyond.
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November 2021 by S Clark
This was one of 3 companies I called for an estimate on replacing windows and a sliding door. The other businesses took my information and scheduled an appointment. Lee's said a scheduler will call me. Nobody ever called. I have signed with another company.
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September 2021 by Dennis Schroeder
From the first quote, through the construction, and the follow up, Lee's Glass and Windows have been amazing. I could not recommend them enough. They are a great group of people, from the office staff to the field team to management. If I ever have to use them again, I would not hesitate to call them and I suggest you do, too.
