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May 2024 by Lynn Hacia
● First impression ●On May 24. 2024, we purchased the Brentwood power reclining sofa and two Brentwood power reclining chairs. Delivery was on May 30! Dee and Brad performed the delivery, assembly and placement in our living room. Both Dee and Brad were very professional and personable. Whether or not they're directly employed by Hank's, their conduct is an eccellent reflection on Hank's. They should be rewarded for their superb conduct and performance of duties.Furniture-wise, upon a cursory first inspection, everything worked as designed. The lumbar support is WONDERFUL and greatly appreciated. There was no damage to the upholstery, although on back side of the left-hand module of the sofa, there appears to be a small area that is missing a velcro strip; easily and inexpensively remedied. This does NOT adversely affect the appearance or functions of the sofa nor does it adversely reflect on either the furniture manufacturer or Hank's.We very strongly recommend this line and recommend a superb representative of Hank's, i.e., Anthony, one of the sales staff. Anthony also displayed outstanding professionalism and customer service skills and his performance, too, should be acknowledged a rewarded.
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May 2024 by Kandice Swindell
Stopped by to search for a new living room set. Did not have to go any further. Service was excellent and not pushy at all. Anthony was our salesman and did an excellent job! Walked out with a whole new living room set! Highly recommend!
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May 2024 by John Vanderploeg
Jack was incredibly kind and patient. My wife and I visited on a Saturday and came back the next day to make our purchase. He greeted us at the door and remembered our names. Jack was the furthest thing from “in your face” and “pushy”. Highly recommend taking the time to stop in!
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May 2024 by Brent Moore
James was amazing to work with and helped us pick out the perfect sofa!
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May 2024 by Robert Pedicord
We just purchased a bed from Brett and he was an awesome sales man and we appreciate everything that he helped us with . We will be purchasing more furniture from this store they are awesome and have a lot to choose from. Thank youRobert/Rachel pedicord
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May 2024 by Donna Hale
Anthony provided excellent service!
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May 2024 by Haley Pauley
Came in looking for everything essentially and Anthony was fantastic with helping! He was so helpful in finding prices and availability. Made the process so easy! Thanks again Anthony!
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May 2024 by Renee Sliwinski
We recently purchased a home and decided on a fresh start. So we were out looking at furniture. We were the second day into our hunt and after doing a sweep of furniture stores in Pensacola, we decided to stop in to Hank’s. They have an excellent selection of furniture. James Stultz greeted us at the door, made the usual inquiries regarding what we were looking for, directed us to the area of our interest. We were looking primarily for our living room. We walked the entire area dedicated to living room, with special note to the reclining options. We wondered, sat and reclined in pretty much every collection on the floor. It became apparent as we tested the options that one was standing out. We had an idea of what we wanted, but it never fully solidified. It was at Hank’s that it all came together, style, color, comfort and power options. But there was little real info about the manufacturer. James joined us and gave an extremely detailed account of the collection’s pedigree. Impressive to say the least. We decided that this was what had to be in our living room. Color, style and quality all came together in a perfect package. It’s ordered and will be in our home shortly.Ok that’s our story. A little about the store. Again, excellent selection of styles, prices, fabric choices, and options. The folks aren’t high pressure, in fact, a little laid back, but ready to assist and not overbearing. If James is any indication, well versed in what they sell and take pride in sharing that information. They are very confident in what is carried in the store, not afraid to compare various products to help make the decision easier.I asked some pointed and subjective questions and feel that James answered them honestly.I won’t go into their furniture warranty program. But it’s extremely inclusive and covers items that the manufacturer warranty doesn’t. Ask James, he’ll fill you in.In closing, we had an awesome experience and looking forward to the arrival of the our new furniture.Thanks James & Hank’s
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May 2024 by Alexus Shultz
Josh was great with helping us find the perfect couch:) Definitely recommend asking for him if you come into the store.
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May 2024 by Ruby Hafner
Jack is the best salesman.
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May 2024 by John Kurtz
Josh was fantastic in helping us with the selection and purchase of our couch.
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May 2024 by Jenna Glass
Thanks Josh for helping us find a new couch! Just what we were looking for!
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May 2024 by Theresa Tucker
Experience was excellent. Brett Sawyer was very helpful and took care of all our needs. We love Hank's Fine Furniture. We have bought several pieces over the years.
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May 2024 by Kim Ritchey
What’s great experience! We were greeted as soon we arrived by Brett. He was very friendly and knew the inventory. The quality of the furniture was great and the price was right. We shopped several other stores before returning to Hank’s for both the quality of the product and the good service. We Will definitely be going back!
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May 2024 by Marcy Pruett
Hanks seems to always have just what I want and great service from Brett Sawyer