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November 2023 by Travis
Walked in ready to make an expensive purchase. Not a single employee even looked up. One guy was too busy drumming on a pad at the front, another guy was talking to what I thought was a customer. Turned out it was just two employees talking. Guess I'll just buy it online
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November 2023 by Danny Hall
Thank you Guys for all you do. I had a financial hardship fall my way and unfortunately I had to depart with one of my guitars. Before you go to a pawn shop or anywhere else. Drop by and see them. Tho selling is their Forte' they purchased my used guitar for a very fair price. Higher than l thought. Thanks guys, guitar center is my choice for all my musical needs.
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October 2023 by Kenneth Loveless
Had a great time here!A really comfortable little store!Thanks For Your Hospitality!-Peter (FadingDestination)
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September 2023 by Jeffrey Rossman
Nice selection..expert help..they went ? for me today..cool dude with bluish hair..knows his stuff..coming back soon with $$$ today was just to play..
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July 2023 by Ian LeMasters
The people are nice but the store SUCKS! Tried to buy some drumsticks today and every pack I brought to the counter rang up for significantly more that the sticker on the location of the product. On top of that I’m in the market for a new bass. They have a nice fender jazz. I wanted to give it a go. Nope. Not a single patch cable to be found. I’ll spend my G on a bass at another location. Just showing me again, why GC is dead.
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July 2023 by Dan
I had an excellent experience with Zach at this location. I stopped in a couple times to shop/decide & then to make my first instrument purchase in a number of years. It was important to me to feel like a valued customer. I hope that Zach is recognized for being a great salesperson at Guitar Center. I will be back & will tell people I know to go see him.
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June 2023 by Sean
Recently traded in an amp here. Was treated very respectfully and the workers were great with working with me towards a deal. Outstanding customer service, amazing people working here. Love their selection of guitars, especially the acoustics. I will definitely be returning!
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June 2023 by G Fawkes
Viewed website and found even more models in person. Originally looking for an Ibanez SG300E Bass on an expected $350 budget; they had these on Amazon, but not here. They had them (Ibanez) at a competitor about a mile away for only 297 on sale. We almost bought that one but it didn't hit like it should. Came across a Schecter Omen Elite Bass $599 at Guitar Center that my son liked.Upon entry to the store both the Manager Kenny and Guitar Master Jordan assisted us. Jordan walked us back and showed us what Ibanez inventory he had even though they didn't have our initial target. Son played a very nice used Ibanez and we toiled a bit longer with Jordan being very patient. Lastly my son picked up a Schecter Diamond Series Omen elite bass @$599 and fell for it. Kenny asked us if we were still good and then took the time to walk us through tone, volume, and coil knobs/switches. Son continued with it and decided that's the one. Higher priced target but happy to do it with a quality item and great patient guys to help us. THIS is why a guitar was sold by them today simple as that. We looked on the Internets for a while and visited 4 guitar shops in two county's an hour apart. The simple fact of them being courteous sold me. No judgment or looking down at us. They don't have the ability to sway on price because I believe this is a national chain, but they clearly and respectfully just tell it like it is, no BS. Most shops act like you are wasting their time based on their perception of you, not this place. I spent six hours today for a guitar purchase and drove around three hours. Normally that is irritating, but I feel good with the item, the help from the guys, and my son/wife are happy. Great experience, check them out with the input I've put here. You won't or shouldn't be disappointed.
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April 2023 by Lee Hayes
Waited 20 minutes for an associate to check for strings as I watched him help 3 people with their purchases before me while he was “looking.” Spoiler alert — didn’t have my strings.
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April 2023 by Don K.
Noel, a world class music industry expert luthier right here in P'cola (?!??!!) who optimized my ultra modest '83 Alvarez and explains with patience and enthusiasm for my music experience. Me, in all my beginner ness with NO CONDESCENDING SUPERIOR ATTITUDE at ALL. What ?? No condescension -- unreal. What country am I in ... whew ... I'm not kidding.Joe was beyond helpful. Educated me on recording stuff and explained where to spend a little more and where to cut back, for max quality from a meager budget.Please -- seriously -- don't tell ANYONE how great these people are. If word gets out the place will blow up. Lifetime beginners like me who are not cool, not wealthy, not famous, and definitely not talented, will no longer get past the door security.
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January 2023 by Barry Kelly
The selection is great and the customer service is exceptional. My most recent visit I tried out some basses that I had been eyeing online. The reps were helpful, let me use an amp, and I was able to play a couple basses right in the store.Trying to decide if I want a PBass after playing a JBass for so long.
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January 2023 by Harley
Nole (I’m not sure if I spelled his name right) repaired my guitar as a walk in and he did a great job! I also got an awesome new guitar strap and some picks. Highly recommend!
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January 2023 by Mike Blackburn
I’ve ordered my grandson a guitar 3 times. After a week I get an email saying that I canceled the order which I did not. Today I’ve been on hold 45 minutes with the verification department. What BS . My grandson probably thinks I’m just senile.
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December 2022 by michelle khan (Nature's Confetti)
Joey is the best! He is fantastic- top notch customer service and extremely knowledgeable. I wish we lived closer so the hubby can take guitar lessons from him!
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October 2022 by Tucker Shady
Excellent customer service! Tom and Joey are both extremely knowledgeable musicians who have helped us numerous times in choosing the correct gear (at a reasonable price). We have purchased PA, instruments, and other misc gear and have always been happy with the customer service. You really can't go wrong with Guitar Center- price matching, gear selection, and no hassle (no attitude) SERVICE is the #1 reason to go! Check them out!