-
November 2023 by Brittany S.
I recently moved from the Carriage Hills Apartments because of my job relocation. I loved the area being close to work, beach, mall, etc. The entire property is kept clean constantly. It's pet friendly which was perfect for my 9lb boy and I the area is so nice and green we both enjoy going on walks around the property. However, the best part was the office staff, really sweet and helpful everyone always greets you with a bright smile and makes you feel at home. If I ever work near Pensacola, I will definitely move back to Carriage Hills Apartments.
-
September 2023 by Rita Gonzalez
The management and maintenance are so helpful, friendly, and attentive. I truly enjoyed my stay here and neighbors give you a sense of community. I highly recommend living here!
-
August 2023 by Becki Chilson
DON'T MOVE HERE!! You will Deeply Regret it!! They Never fix anything, They Suck!! Office has No idea what they are doing!!!!
-
July 2023 by Rebekah Perry
I have lived here almost 2 years now, and I have loved it. The team in the office are friendly, nice and helpful! If I ever need anything I know I can walk in or call and they have always been able to help me! I have loved living here the time I have!
-
June 2023 by Bob Smith
Great location as it’s near everything, but 3 things we disliked about living here. (We stayed 2 years)1) cockroaches everywhere, infested the building. Pest control supplied by the apartments didn’t help at all, we used additional pest control and the roaches were still everywhere. You would see hundreds every night and we kept the apartment clean.2) yearly rent increase: our monthly rent payment went up by 20% per month after the first year. We renewed it, but the following year rent went up again by another 17% a month. ridiculous, no improvements, no value added.3) thin walls/flooring: it is a non-smoking apartment, but people will be people and break rules. The tenants below us would constantly smoke inside for the 2 years we lived there and it would cause our apartment to smell like it.Woke up in the middle of the night multiple days to go to the restroom and the entire restroom would stink of weed from our neighbors. We reported it at least 7 times but they didn’t do anything about it.Sometimes we would get home after work and our entire apartment would stink of smoke or weed because of them. Main reason we moved.
-
March 2023 by Nia M
I read reviews before moving in and thought they were exaggerating about the management/ office , they aren’t . Very rude , argumentative very disrespectful especially the man . He is so sassy !!!!!!!!!!!! manager above him doesn’t say anything to him , let him come in a disrupt the conversation with me and the manager which he should’ve been shut down because we requested to speak with her not mark & he isn’t a manager so why are you having any word exchange with us . She sat there and looked while letting him talk to us after explaining to her how disrespected we were . Afterwards I said do you see what I mean and all she said was yes . I’m unsure if it’s a racial matter everytime , we call with even just questions he always has an attitude . He takes advantage because we’re females & young black renters we should still be talked to with respect & with profession . If we had a male with us he would’ve never spoke to us like that . The only 2 ladies are nice you can actually have a conversation with them . We pay way too much to have to deal with anything from the office !!! I’ll probably have to call someone above them because she didn’t care not 1 bit !
-
January 2023 by Kathleen Daniels
I've lived here 2yrs now. I have been with Old management and the current New management. What I can say is even the manger's answer to a higher level of management.I love the staff. They have rebuilt the maintenance from ground level and I have not had any issue. They did everything possible in August when my AC unit went out to keep me comfortable and updated.They have always been kind and I enjoy when I get a chance to visit with them. I personallywould not like to be in their position. I'll take grumpy patients any dayAngela and Mark have planned activities to bring this little community together. I learnedThere are residents here for 20+ yrs. Just know that you can't make everybody happy in life. So form your opinions on your truth ☺️ I love it here ?
-
November 2022 by Brittany Underhill
By far the best apartments I’ve ever encountered. Absolutely gorgeous buildings and grounds, maintenance does their job, quiet 24/7, management is fantastic. Highly recommend
-
October 2022 by Sylvia B
The staff is very nice and helpful and I enjoyed meeting them. Nice Apartment!
-
September 2022 by Amber Chitwood
New management is very unhelpful, inconsiderate, and perfectly stuck up. Mrs. Joy was wonderful, and wish she hadn't left. These people do not care about helping anyone with even so much as missing mail because of their new mailbox system. And they like to try and show your apartment before your lease is up. I cannot wait to finish moving out of this place. They also like to raise rent more than the lease agreement allows.
-
August 2022 by Demi Weise
I lived here for 3 years. The best years ever! Tons of space, lots of outside play room for kids. Lots of privacy. Highly recommended!
-
May 2022 by Michelle Starkey
I highly highly recommend this property to live at.. The office staff is very professional Angela the manager is the best and very prompt at any suggestions and issues.. Mark the leasing staff is amazing personality and very professional. They have this property looking amazing. And a great location to everything.. it is a must to live here newly renovated also …
-
April 2022 by S D
I definitely hate it here.I've been here for almost two years and maybe had access to the pool twice. It's always chained and pad locked. So I'm curious to see if that's there plan again as the weather warms up.The pool and gym times are ridiculous, you can only go to the gym when the office is open since the gym is in their upstairs area.The pool hours are basically set at a time that no one with a normal 9-5 schedule can enjoy it.The laundromat washers are a menace!I never know when I'm going to get grease and oil stains on my clothes after washing something. My family and I have had a lot of clothes ruined. (I wish I could get away with sending a dry cleaning bill to management)Our apartment was never full renovated when we first moved in, several areas were missing paint(and still are) and our roof leaked for a full year with mildew building up before it was fixed. (It took several calls and several visits).We had holes in our walls from the previous tenant that was just painted over. So with time the paint has crumbled away and we just have random holes in the wallThey only JUST repaired things that were destroyed from the last hurricane from like 10months ago.The material used for counter tops ABSORB EVERYTHING and then crumble away. If you miss a liquid(water, ect) behind the sink/on the counter or anything of that nature, your counter coating absorbs it, bubbles up and falls apart. So I fear when we leave that will come out of our deposit.Overall this place is not worth the money you pay. But no where is affordable AND decent. You get one or the either right now.Maintenance people are friendly and polite but definitely can show up at random times.You might expect someone at noon and they show up at 5.We've even had a maintenance worker show up at 10pm ,which we were just glad our 6yo didn't get woken up.They have new maintenance people hired so we'll see how that goes
-
April 2022 by Storm Cloud Walker
The Town home we rented for 2 years was nice. They were always up on their maintenance. Staff was friendly but they did not handle ending a lease well. We were told that we had to give notice 30 days prior to moving, which when my roommate turned in the notice they said it was a day late and wanted another months rent. They turned it over to a collection agency and we have paid on it for the last year, however there seems no way to talk to the collection agency as their info is not listed on the charge statement for your bank. So if they do not stop charging us then they will probably never stop charging us and the office is useless for help. When you call the office no one is ever available to take a call and it will give 3 options which will take you to the main corporate number but will never get you to the office. This is the reason I am giving a 1 star review.
-
January 2022 by Andrea K. Smith
I ditto the sentiments of the young lady Tori. I too live in these apartments. They are not what they were nor what they could be. They are just OK. There's nothing in my apartment upgraded. And for the amount of money I pay each month, repairs should be made in a friendly, timely manner. They get upset with you for making repair requests, as if you just making things up, but they'll say you're the hostile one. I didn't have the benefit of viewing the apartment before making a deposit, but because I stayed on a 3 mos lease here a year and half prior to, I figured everything would be ok. Since moving in, I have had a leak in my apartment from rain, backed up dishwasher, clogged sink, the cabinets are warped from water damage and Roaches, etc.. We pay for Pest Control, but there's no real service, just something that you pay for on a monthly basis. I currently service my own apartment. But there's still no real pest control. I had to ask to the point of begging for my stove to be replaced due to Rust, and eventually they replaced it with another original one, that was a little cleaner after they sprayed the Top, which is now peeling.Recently, I emailed Mgmt to report that Mold was forming in the bathroom cabinet. We communicated 5xs regarding a time for them to come. I've mentioned to Mgmt several times that I don't care for maintenance to be in myapartment when I'm not there. Upon returning to my apartment 3 people, one which is the grounds lady in my apartment standing there to watch him spray the cabinet. A one man job took three people. When mentioned to Mgmt, she stated she asked "her" to be there because the guys feels hostility when they work in my apartment. But she failed to ask "me" if it would be ok. Mind you,I barely even speak to those guys, I believe I know why that lie was fabricated. I thought I would have the experience I had before, but its not.Just make sure to do your homework. Not saying it's all bad. But it could be better!**Update to my cabinet being repaired. The mold has bled through the paint..smh.
