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March 2024 by April
Thank you for helping me today. Another patron assaulted me with one of your kiosks and then accused me of having a fire arm and you all intervened. He even waited for me in the parking lot and tried to follow me out. I quickly got behind him and got his plate number and attempted to call 911 for assistance, but because I was in full PTSD mode and was having a hard time calming down, and the operator wasn’t properly trained in de-escalation, I was told, since I continued to talk over her, she couldn’t help and she hung up on me. I tried to call back, but I guess her buddy sitting next to her decided she didn’t want to help either and said to make a report. I was being stalked like an animal out of the parking lot with valid fear and had just been assaulted and had explained I had PTSD. I was in a trigger. Oh well. Guess we’ll let the crazy dude do his thing and follow me home where my children are. I’m scared. I’m confused. Anyway, thank you to all the employees and customers who had my 12 and my 6. That’s what’s up, actually. ✊? I’ve never experienced that before. Word.
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March 2024 by Stephen Foster
Friendly helpful staff. Good location with parking.
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October 2023 by Gabriel J.
Hands down the best shipping experience I’ve ever seen. Answered all questions, made it extremely fast and very easy. Took the time to give me the best option and was very detailed and fast in making it happen. Thank you!!
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October 2023 by SK
Very good customer service! Made delivering my package and my life a whole lot easier. I definitely recommend
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October 2023 by Kristen Sanderson Van Matre
Very fast and knew what to do when I was returning my at&t modem.
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August 2023 by Faith G
They can complete the task needed; however, some employees aren't very friendly and lack customer service.
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June 2023 by B Richards
Consistently rude and combative. I've kept trying to go here over the years hoping this will change and it hasn't. Is this in their training? Not to mention, they can't handle it when things get busy. There is zero customer service when problems arise. I brought a pkg for drop off to ship w/ pre-paid label ready to go back to a company. They wouldn't take it giving me a bogus excuse that the way it was pkg'd, that it would get caught in FedEx's conveyor belt w/ the tape. Huh? Then they wanted to charge me $14 bucks for one of their boxes to put it in. Mgmt overheard the desk clerk and intervened confirming this ridiculous statement and that yes, it was true, it's how they've always done it. I declined their insane idea and left to get a second opinion. This isn't the first time I've been lied to by this location. I ended up going to another FedEx drop off store, they took the pkg and gave me a receipt. I will never go back to this FedEx location. They power trip and they're a bunch of liars. They have no idea what they are doing.
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May 2023 by Heather Johnson
Every single package is damaged, not just slightly but horribly like they have a vendetta against me ?
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April 2023 by Jay Massey
Besides FedEx shipping, they offer quality printing services, office supplies, computer access, and gifts.
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March 2023 by Christopher Ralph
Don't go here. They charge too much for over the counter labels if it's not a fedex label and never said anything about it before printing it.
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February 2023 by Francesca Salafia
I had a really great experience with Carol. I was dealing with the death of my grandmother and mom within two short months of each other. I was also 6 month pregnant at the time. Sorting what to ship was quite the challenge considering I now live in LA. She treating me with empathy and the best professionalism. I will always use this location when I come home for family visit. Thank Mrs. Carol for making this a moment to remember!
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February 2023 by Karen Brackin
They were friendly and did their best that they could not help me shipping label
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September 2022 by Heather Lester
The two guys working clearly need help in this store or maybe a training program on which customers to assist when. Helping the third customer in the store and third to walk in while the first one waits on the guy on the phone can be kind of a put off for the second customer. Then watching both of these employees so busy work after third customer left is even more a slap to the face. My packages still aren’t shipped as I left. No wonder you’re closing stores and putting a freeze on hiring square in the middle of a labor shortage.
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August 2022 by Sugar More
I have a bad experience for delivery the package was open and my watch it's not inside the box.
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July 2022 by The Spooky Stylist
James helped me at the airport location and he was amazing. He was incredibly thorough and patient with me as I was trying to figure out the best way I could do my wedding invitations the most cost efficient way for myself/budget. I didn’t feel rushed at all which I greatly appreciated as this is a really special time for me. I hope everyone at fedex including his management team understands what an exceptional asset he is by working for this company!
