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September 2023 by David Dyjak
The associates were very helpful and professional. The car was nice, clean, and ran well. For some reason, the side view mirrors are always dirty when I get rentals, but that happens everywhere. Overall, a good experience. They helped make a stressful situation easier.
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September 2023 by Kiki Broussard
Rented a Ram 3500 from 6223 N 9th Ave in Pensacola. My husband noticed that vehicle had no power but we continued on our travels only for an hour before the transmission blew and thankfully we coasted into a rest area. I called office where I had just picked up vehicle and I was informed that “I NEEDED” to call road side assistance. Roadside said they we had a 120 minute wait. Once the time had lapsed we were then informed that roadside was not available. We broke down at noon this was after 2p.m. I call Enterprise again and again they said call roadside assistance which again said 120 minutes. It was at 3 o’clock when I realized if roadside can’t repair vehicle we were stuck at the rest area and NO ONE cared. I again spoke to David at the Pensacola office who told me he had another vehicle for me but I had to go pick it up. It was not their policy to bring vehicles to customers. I asked if it was policy to leave customers stranded? During this conversation he desired to help by having new vehicle towed to me while it would pick up broken vehicle. We were stranded at rest area from 12 p.m til 7 p.m. horrible horrible experience Beware when renting a vehicle from Enterprise
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September 2023 by mia marshall
I originally was having such a bad experience with dollar car rentals, and decided to give Enterprise a try. It was very straightforward, quick, and easy and there wasn't an outrageous young renters fee or deposit required. Gary and Savannah gave great customer service, and was very very helpful during the whole process. I will definitely be renting with them again.
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September 2023 by Jennifer Resmondo
Susanna was great she works fast but efficiently. She gets you in and out the door as quick as possible! Best experience I've ever had with Enterprise. Thanks Susanna!
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September 2023 by Jason Reid
Top notch service every time I rent here! Susana and Gary are a power team! They are extremely knowledgeable and helpful with whatever you need. I will keep renting from this location.
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September 2023 by Team Dorsal
Gary did awesome and was very polite. He made our rental easy and was great to work with. 5 stars
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August 2023 by Michael Sutton
Great location, off airport but very close so you get much better rates. Staff (shout out to Gary) was very professional and friendly. Reluctant to post bc I want to keep the secret to myself!
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August 2023 by Taylor Johnson
Susanna was very friendly, upbeat, thorough, and made the process of renting and returning the car a breeze. It made my experience at Enterprise a pleasant one!
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August 2023 by Percy Brown
Susanna Misiura had great customer service and her experience with my wife with a rental was by far exceptional.. great personality...My wife was really happy to deal with someone who actually helped her...
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July 2023 by Joe O'Dell
Gary was excellent, got us in and out quickly and had a car ready. He also gave us a ride back to the airport at drop off. Excellent service.
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July 2023 by dwayne moore
Suzanne was a great help. The young lady has a great personality was very helpful knowledgeable and friendly. I highly recommend her. Will definitely use Enterprise 9th st in the future
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June 2023 by Chris Billedeau
Susana and Gary are always exceptionally friendly and professional. Even with increased demand due to the recent storm creating longer wait times and stress for the team, all members continued to show the customers the highest level of customer service.
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June 2023 by Aezian James
Gary and the branch manager Susanna always displays great customer service. Very friendly and the rental cars are always very clean. Thank you so much.
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June 2023 by Kate White
Gary, Susanna, & Tyrone were all wonderful. They made the pick up & drop off process super seamless and we are thankful for their help.
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May 2023 by Derek Chisholm
Gary and Susana both made the rental process extremely easy and efficient. They were welcoming (which I appreciated after a long flight, and before another one) and the van I rented was clean and performed well for my needs. Thank you both!
