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March 2024 by donna a
I missed the delivery driver at my house but when I called her back, I just happened to be literally around the corner from their Store front. So I met her there. And received a Wonderfully Delicious fruit platter gift bag &Birthday balloon. From my GrandSon. I was Soo Surprised and even had tears in my eyes when I finally found out who sent it to me. Because when I asked her. I was told it was a surprise and she wouldn't ruin that for me.????THANK YOU so much.
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December 2023 by April Bailey
We went into the store to place an order to be delivered in another city. The process was lengthy due to tech issues but the staff was helpful and apologetic. It's also the holiday season and it seems tech issues are everywhere. I received my order confirmation but nothing else on the day of delivery. Called the delivery store who didn't have the order. After several calls to both stores and corporate and much hold time, the other store "found" the order but couldn't fill it. Bridget at this store was very apologetic and offered to do what she could to make it right. This wasn't the fault of the Pensacola store but she went above and beyond to provide great service. Thanks Bridget.
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October 2023 by Candace Miller
Order chocolate covered strawberries and a happy birthday balloon. The balloon was not even fully inflated and there were only 2 strawberries in the “cup”. When I called back the girl who supposedly made the order was extremely rude and said she filled the cup and the ballon up. Do not go here. Terrible service.
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October 2023 by Victoria Pulley
Incredibly rude customer service and they "don't do timed deliveries". So basically if you send one of these to someone you have to just hope that they are a hermit that sits at home 24/7 and literally never leaves or you'll miss the delivery driver and they won't reschedule or let you pick up in store. So they just cancel it. Absolutely terrible, overpriced company.Update: 10+ days later and we still have not received a refund for this order. I've tried to call the local store and they just have me sitting on hold until it finally hangs up. There is no customer service phone number online and a live agent will never join the chat and speak with you. Terrible customer service.
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August 2023 by Jeremiah Reid
So I just want to clarify I am not a customer, I am simply someone that observed customer service I didn’t like. We live in FL, and the temperatures as of late have been above 100 degrees daily! Now I’m no rocket scientist, but leaving chocolates and fresh flowers OUTSIDE in that type of weather is going to lead to destroyed product, not to mention a gift that someone was meant to receive. Making matters worse, there was a very obvious door that could’ve been walked through with air conditioning where those items should have been left. I chop this up to pure laziness and I hope my neighbors gift that I had to bring inside is not ruined.DO BETTER!
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April 2023 by Emily Mason
My boyfriend enjoyed his surprise Edible Creation for his 41st birthday. We will definitely use them again!
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April 2023 by Madyson C.
Received an Easter fruit tray as a gift from my mother in law and it was delicious! All of the fruit was super fresh and the chocolate was so yummy. Crunchy chocolate and sweet fruit was a perfect treat in this warm weather.
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February 2023 by Linda C.
Fruit look great it was a birthday gift. I should have requested a bow or balloon wasn't quite happy with the bag or cover presentation. There was a charge to deliver and then ask for a tip which was a little much to afford.
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December 2022 by Key Waiters
The staff is very nice, the manager is so helpful she didn’t hesitate to answer any of the questions I had.My Arrangement was awesome when it was delivered. Definitely will be back !
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December 2022 by Kayla Mitchell
I have had wonderful service the past couple years that I’ve ordered from here .Everything always taste Great and looks beautiful.
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December 2022 by Amanda Dewater
I ordered for my friend’s birthday.. fruit was fresh and delivered to her at her place of work! She was so surprised!! Thank you for helping make her day special!
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November 2022 by JaDon J.
I came to this business Monday afternoon to place a delivery for wife's birthday on Wednesday to be delivered to her job. I paid there in person. I never received a receipt nor did I get email confirmation. However today they did not deliver the arrangement in time so I called and asked for a refund and they were not trying to help me out and had the nerve to ask me if I wanted the number corporate instead of just simply and respectfully just seeing if there driver was even close to her job so I could at least spare a little bit more time. This could have all been avoided but the young lady who answered my call was very rude as though she was a target and she wasn't nor was I even upset but now I am.
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November 2022 by ric Mann
The product was excellent. The employees were unprofessional and constantly making mistakes with the order. They had no resolution of the problem so as the next time or customer doesn’t have to through the same screw up.
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November 2022 by T F
Exceptional service from the Pensacola, FL store. Timely delivery and the arrangements were perfect!!
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July 2022 by I. Marie Booth
Beautiful arrangement, over the top friendly service delivering. I sent out an arrangement, because I had the same great experience myself. Grandma loved the delicious fruits and flowers. We liked it too. Third interaction with this business, way to represent. Thank you.
