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December 2023 by Chrissy O.
I've never had such a bad experience at this Walmart. The cashier Amara working isle 24 is one of the rudest employees I've ever met. She was moving extremely slow almost on purpose. I waited in line for over 40 minutes! She took her time and she meant to! She completely ignored me when I tried to make conversation. Absolutely unacceptable. Will not be coming back.
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November 2023 by Mary E.
Accused and threatened to be pit in jail for water I forgot to ring upbecause and associate was talking to me distracting me. JAIL. WATER Don't go here
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October 2023 by Natalie W.
Walmart is great! I use Walmart regularly to place delivery orders and I love them! Thank you for the convenience!
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April 2023 by Cheri Y.
This Walmart is tucked away in a little wooded residential area. A lot of new businesses are opening in front of it & it looks like they are working on the inside making it nicer. The displays are very nice like at the mall. They have a decent organic produce selection but that's about it. We really like the organic apples & citrus. They also have the best prices of printer ink & that is what we mostly come for. Will Return.
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April 2023 by Mara W.
If you are handicapped, don't go to any Walmart store in Pensacola. The Walmart stores here don't believe in providing handicap carts for those in need of assistance shopping. When you ask an employee to help find a cart they just shrug their shoulders or act like they don't see you.
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April 2023 by Tim S.
Placed an online order as I have in the past. Set time for 8p-9p because of work hours. About 8p the tracker said the 3 items were on the way. Cool. 45 minutes later I get a message that my delivery might be up to 2 hours late. Huh? It was on its way, and is now gonna be HOURS late? Ok, I'll just call and find out how late. After 2 tries to get the Delivery area, the call transferred me to Customer Service. I told her I had tried to get ahold of the delivery area because of an order problem, and that there was no answer. Her Honest to God reply: "OK. Let me transfer you to Delivery." With those so sweetly drawled words, she sent me to Customer Hell. Of course Delivery didn't answer...and neither did any other department...INCLUDING CUSTOMER SERVICE when I called back. After many futile attempts, I gave up....and cancelled my order. Luckily I wasn't out of the items I needed. I will go back to using the Mobile Hwy store. They answer their phone.
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February 2023 by Susan S.
I was accosted today from a security person because I did not have my six mini cans of Sunkist orange drink in a plastic bag. But I had $80 worth of receipts in my hands. I was told it is policy you have to put everything in a bag. Really where is it posted? And why don't the cashiers let you know when you're checking out. The security person was a young cocky, unprofessional guy who needs to be trained in customer service and not aggressively accost & harass people in the middle of the entrance/exit of the store !!After trying to reach the store manager four times, I contacted the corporate office and filed a formal complaint as hundreds of people carry their sodas out without being encased in a plastic bag PS there is some thing called being environmentally conscious, not wanting to use hundreds of plastic bags. I called back and spoke to the security office at the store, and Josh, a punk hung up on me so I filed another complaint with the corporate office. For the money I spend in the store every month they can afford to do some customer training, and I will not stop until I speak to the CEO of Walmart if necessary these young yahoo security guys "wanna be cops" need to calm down and learn how to speak to customers who are not doing anything wrong. And the store manager needs to be professional enough to take phone calls from customers and deal effectively with her customers so we don't have to call the corporate office. What a mess, doubt anyone cares. No one answers these reviews anyway so Walmart has gone way way down.
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November 2022 by Sam F.
Don't go to this Walmart pharmacy. The pharmacist that has a doctorate degree, needs to go on Yahoo to figure out what he's doing. This leaves my girlfriend I'm protected and unvaccinated against COVID-19. Thank you public health system! And thank you Walmart, for not hiring people that know how to do their jobs. A pharmacist should not need to go on Google for vaccine.
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August 2022 by Joan W.
Today is the last day I will ever shop at this Walmart and possibly all Walmarts. 11:00 am on a Saturday and the only register open was the only selling tobacco. There were carts backed up in the isles. Of course many self checkout were open. I do NOT want to work for Walmart and learn how to check my own merchandise and I am willing to pay for ppl who know what they are doing. From now on I will go to Publix for all groceries. Publix care about customers. Anything else I need I will order from Amazon. I will not be "trained" by Walmart.
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July 2022 by Joey R.
My delivery food order never arrived, & when I tried to call to speak with the manager they kept placing me on hold until they eventually hung up on me. So, no food & no refund.
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June 2022 by Caroline S.
Walmart pick up at this location is the worst. They tell you everything is in the car and indeed it's not. Go to Publix.
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November 2021 by Lee Anne P.
Picking up a TV from an online order, we had a little confusion as to where to do the Black Friday pick ups. On our fourth attempt, we were sent to the customer desk. Tara took extra care and went the extra mile to find out exactly where our TV was. She made calls to verify and make sure that the TV got to us. Thank you very much for excellent customer service Tara!!
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October 2021 by Christine T.
I placed an order 72 hours prior to the time that I wanted to pick it up. I had scheduled an 8 AM pick up and would have been glad to except a slight delay as it was a large order. I was notified three hours after my time for pick up that my order would be delayed. That evening approximately 10 hours after I was to pick up, I was placed on hold for 15-30" each time then disconnected or transferred. Next day, I called again. Everyone was clueless why my order was delayed or on hold. I then was notified like usual with email/ app to pick it up (34 hours late) to arrive and be told it was actually cancelled and they had no way to tell me. I made a special trip to pick it up. Never will use this Walmart pick up again.
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September 2021 by Chris R.
I ordered Fancy Feast cat food at Walmart.com. Instead of the box packed in a shipping box, it was shipped in a bag. Many of the cans were bashed resulting in them leaking cat food all over the inside of the bag. It was in transit for 5 days so you can imagine what the smell was like in the middle of a Summer heat wave. I set up a return process which allowed me to bring it back to my local store. I made sure I took a pic of the putrid mess before cleaning up the cans. All of the labels were covered in rotten cat food so I had to remove them too. I get to the store with the remaining cans that weren't bashed open, many still dented but not broken open. The two women that were at customer service counter looked at me like I had two heads and they said we can't take them back without labels. I didn't even get a chance to explain that I had the return approval and I had a pic of the mess, because they then turned around in the middle of my sentence and started talking to another employee. If I ever order cat food again through Walmart.com (which I don't think I ever will after this treatment) and the cans are bashed like that, I will bring the whole putrid mess back to customer service so they can smell the nauseating stink that was all over the cans, the labels, the Fancy Feast box, and the bag. Terrible treatment of a customer.
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June 2021 by Mary W.
2 registers with associates working them. The rest is self checkout. There is 20 people waiting to be checked out. Open the registers with associates. We don't work for you Walmart!