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May 2023 by Jennifer Wagner
Edit: I am changing from one star to two stars because I did eventually get my deposit back via check. I appreciate the manager's response to my review, but I have to disagree with the statement that they attempted to contact me multiple times; I only received one voicemail message.~_~_~_~_~_~_~_~_~_~_~DO NOT DO BUSINESS WITH THIS FACILITY! It was great when it was locally owned, but they sold last year to a storage conglomerate out of South Florida, and now it is impossible to get any kind of help via phone or email. Their "local" phone number goes to an overseas customer service center. I notified them 20 days in advance of my move out, again 2 days before my move out, and they still charged me for the next month's rent and would not refund it when I called the "local" number to request a refund. I received an automated email saying I would NOT be getting my deposit back, with no explanation. I also have not received my key card deposit back (they switched to a pin pad when the new owners took over and we were told to throw away our key cards, but did not get a credit or refund for the key card deposit).People leave trash and broken furniture inside when they clean out their units, and it sits there for weeks. Most of the carts and trolleys have gone missing. AND they drastically increased the rates when the new owners took over. Do not waste your time renting a unit here!
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May 2023 by John Kuitwaard
Excellent location. So conveniently located. I was able to book and pay online which is awesome. Rates are similar to everyone else around.
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May 2023 by Aj Dach
Great location and I met the new owners and they were very helpful.
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December 2022 by Karyn L Tapley, MD, MBA
Location is convenient to downtown. Inside of the facility is clean and well lit (timer light switches upstairs). Safety features are good (security cameras and automatic locks on exterior doors). However, there is only one small "dumbwaiter" elevator only big enough for one small load of boxes or one piece of furniture at a time. Also, nowhere for a large truck or truck+trailer to park because the parking lot is VERY small (spots for about 8 cars), otherwise you're parking down the street and hauling all your stuff in.When I let my hubby (who's moving all the stuff from 12+ hrs away, since I came up early for work and to scout for housing) know the situation, he explained why this unit won't work for us (it would take HOURS to unload all our stuff with the tiny dumbwaiter), I immediately called them this morning to cancel our next month of the unit because we're simply not going to move into it. We rented on the 19th, I didn't see it until the 21st, and now I'm trying to cancel on the 27th. Apparently the "contract" (which is all small print, online), requires 10 days' notice....so they plan on charging me another $200 in rent even though we're not using the unit and have told them quickly that it doesn't work for us because they didn't disclose the issues with the location. The CSR kept making excuses for why this is MY fault (I should have "called sooner") etc. I called as soon as I could. They COULD take the $200 I've already paid for a unit I'm not using and say "thanks, sorry it didn't work out".... but instead, they plan on charging me again for next month, despite my notification before the end of my month, due to issues at their location (and despite having nothing in the unit.Very poor service. Very poor customer interaction. Do not recommend.ETA: Just received an email from manager/owner, Steve (not the name of person on phone) confirming they have zeroed my balance. Appreciate the fast and appropriate customer service result from him. I have changed my rating, as Steve, the manager, has been very helpful in fixing the situation.
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July 2022 by Scott Speer
I've met the new owners and they have made some nice improvements and have more planned!
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June 2022 by Karyn Lyn
Location is convenient to downtown. Inside of the facility is clean and well lit (timer light switches upstairs). Safety features are good (security cameras and automatic locks on exterior doors). However, there is only one small "dumbwaiter" elevator only big enough for one small load of boxes or one piece of furniture at a time. Also, nowhere for a large truck or truck+trailer to park because the parking lot is VERY small (spots for about 8 cars), otherwise you're parking down the street and hauling all your stuff in.When I let my hubby (who's moving all the stuff from 12+ hrs away, since I came up early for work and to scout for housing) know the situation, he explained why this unit won't work for us (it would take HOURS to unload all our stuff with the tiny dumbwaiter), I immediately called them this morning to cancel our next month of the unit because we're simply not going to move into it. We rented on the 19th, I didn't see it until the 21st, and now I'm trying to cancel on the 27th. Apparently the "contract" (which is all small print, online), requires 10 days' notice....so they plan on charging me another $200 in rent even though we're not using the unit and have told them quickly that it doesn't work for us because they didn't disclose the issues with the location. The CSR kept making excuses for why this is MY fault (I should have "called sooner") etc. I called as soon as I could. They COULD take the $200 I've already paid for a unit I'm not using and say "thanks, sorry it didn't work out".... but instead, they plan on charging me again for next month, despite my notification before the end of my month, due to issues at their location (and despite having nothing in the unit.Very poor service. Very poor customer interaction. Do not recommend.ETA: Just received an email from manager/owner, Steve (not the name of person on phone) confirming they have zeroed my balance. Appreciate the fast and appropriate customer service result from him. I have changed my rating, as Steve, the manager, has been very helpful in fixing the situation.
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June 2022 by Brian Meidam
We needed a storage unit for a family member. I'm out of state and the booking process was super easy. Well run operation and super clean!!
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June 2022 by Anna Jones
Great service and accommodations. This is the place you want to use for your storage needs.
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June 2022 by Michael Moreno
This place to great to store your stuff. Love the climate control!
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April 2022 by Kateleigh Calloway
Perfect location. If you need climate controlled storage in the area, I definitely recommend this place!
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July 2021 by Richard V
Eh...it's just ok.
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October 2020 by Tsewang Recho
I really like this location, very clean! And helpful owners to answer my questions. Can't ask for anything more from a storage unit.
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January 2020 by Thuy Bui
This place is clean and conveniently located. The price is lowest for climate control storage in downtown Pensacola. The staff is kind and courteous.
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October 2019 by T K
This place is super convenient as it’s located downtown. Feels safe, the staff is always approachable, and the units are clean. Air conditioned storage units are also a plus. Can’t ask for anything more.
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October 2019 by Thanh Tran
New ownership, clean space. Responsive staff. Highly recommend!
