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October 2023 by Paul G.
Customer service is horrible. Someone hacked my account 12 days ago and they've done nothing to fix it.
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October 2023 by Aaron G.
We shop here about once a month to stock up. Typical big box store. This one is clean, employees are nice and helpful. Have all the things you could need in large quantities. Military gets a deal on the membership, so definitely made it worth it!
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August 2023 by Tom Popovich
Great place easy to get in and out.Get their credit card for 10 cents off low gas prices as will as gas savers products in store for even more
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July 2023 by David
I like the store but hate the checkout using no bags only what boxes are available. I also wish their sales were more obvious. I shouldn’t have to use an app to find sales.
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July 2023 by baddad312
We really enjoy BJs. Nice and clean and well stocked. Nice people work there.Walked in the other day and needing to get new glasses but had not considered BJs optical. They managed to fit me in and I am so glad they did. Everyone was very professional. The highlight was the exam. Dr. Krvevatas was very professional and gave me the most thorough eye exam I think I ever had. He discussed things with me that as a senior I need to know as far as the changes that can and probably will occur. THANK YOU SIR!!
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July 2023 by Allen Lane
The food was great, like always. Our server, Justin provided phenomenal service while waiting on my family and I. In the many visits to BJ’s Pensacola, I have never had such an attentive, knowledgeable, and courteous waiter; he even provided local info and driving directions to a family from out-of-state. I overheard him say a few times, “when you come back, make sure to ask for Justin!” and ask for Justin I will. Hands-down the best visit! Thanks, Justin!!!
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June 2023 by Mark Long
Great store and never overly crowded. Gas prices are better than Sam's club. Bonus is pumps have longer hoses, making each lane good for any side of tank.
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May 2023 by Richard W.
I recently had a $200 order delivered to my home. One of the items was a 6.5 pound bag of frozen chicken. The driver showed up dropped everything as quickly as he could and before I could catch him I realized I did not get my chicken. I called the store and I told them. Hey there was an item left off of my delivery. The girl said let me check and she came back a few minutes later and said yes it was mistakenly left off of your order. I said OK how do I arrange having my $22 bag of chicken delivered to my home? The woman said we cannot do that we use DoorDash for all of our deliveries and we do not have anyone on staff to bring you your chicken so I wound up spending an hour.of my day going to get the chicken after paying a tip and delivery fee. To make matters worse three of the eggs in my 18 pack of eggs were busted and useless. I really am not happy with this place and I highly doubt I will ever do business with them again. Totally unsatisfied and just paid $55 card renewal as well! When I showed up to get my chicken the young guy that helped was nice but I told both people behind the service desk how frustrated I was and no attempt was made at all to rectify my situation. Customer service is DEAD people. Beware that they use DoorDash and your order may not arrive complete and may be screwed up in general and NOTHING will be done!
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May 2023 by Susan Philemon
I was shocked and amazed that with just $550 i invested,,Laura Robert helped me managed my account and after 5 days of trading, i made my first withdrawal of $6200. I can't keep this to myself. contact Miss Laura today via details below and make good profit today onwards. Email:
[email protected] WhatsApp: +1 (318) 306-5421
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April 2023 by Michael Lott
I have only been a member for a few weeks .I went in today for cold goods. I wanted ice to put in cooler to make it back to the house.I looked in the front cooler and they were out.Ms. Rebecca asked if there was something she could do to help. I asked did they have ice in the back.She ran all the way to the back of the store, carried that huge bag of ice with her.Then, she asked did I need more.I would ha enever gotten that treatment at Sam's.Please let Rebecca know she is appreciated.Thanks for everything. M. L.
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April 2023 by Kristen Nunez
A huge shoutout to Tammy for her amazing customer service and care! She went above and beyond to help me with my bjs credit card issue. The entire staff was also extremely helpful and friendly. Thank you again Tammy!! You’re truly the best and I’m forever grateful ?
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March 2023 by Shannon Drake
I have been shopping at Bj's since they opened. Unfortunately, I got sick and now I have to depend on a motorized wheel chair when I shop. The kindness of a young chap, named Gabe, should not go unnoticed. He was quite attentive and helped me when I arrived, and then as I left.Will, the man who tends to the customer service counter, has always been especially helpful. I am buying a lot of new case goods, and electronics in the very near future and he was the catalyst to get me to buying most of it at B j's.Last night was the 1st time I had a real issue. I called this morning to speak to the manager because the issue, which is newly formed, I was certain could negatively affect all guest, not just me.The first woman who picked up the phone was very sweet. She got Stacey, the assistant, on the phone and she too was kind in her manner of speaking.They were able to get the manager on the phone quickly and that conversation went very well. The managers name is Chris.Through his listening skills, and educating me respectfully, our discussion of what had occured in my experience, and why, was understood by both of us. The situation was rectified and all is well.This was a refreshing interaction between management and customer service.I would give this 10 out of 10, if possible.
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February 2023 by Slade H
Much better than Sam's. I wish there was more selection for certain base ingredients, but all in all they are worth the membership. Staff is always friendly and helpful!
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January 2023 by Angela Hueston
My favorite place to shop that doesn’t cost me a ton! The selection is always top notch and the staff are friendly and helpful. If you are a person that likes to stock up or buy in bulk, you won’t regret shopping here!
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January 2023 by Willow Asmr
If I were you, I wouldn’t shop here! The “manager” Hailey or Kaylee (I couldn’t tell what they were telling me when I asked for her name) was extremely rude an unprofessional. I had a complaint about my cake order and was met with condescending, snide, answers and comments back. DONT COME HERE FOR A CAKE!!!! Should have just gone to Sams!
