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April 2024 by Are B
Long lines, poor service and frivolous fees. I closed my account and moved elsewhere.
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February 2024 by Terrence Friend
Need more staff and their check cashing fees are high
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July 2023 by Rob
My teenage son is learning how to manage money and make bank transactions. The staff was so friendly helping him learn how to make a withdrawal. Everyone greeted us with a smile and made an intimidating experience (for a kid), not that bad at all. Thanks guys!
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December 2022 by Jennifer Bowsky
Kevin Mcelrath was awesome helping me today
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March 2021 by DaeDae Faye
Mark Grepzinger, rude not helpful at all!!! Mark Grepzinger needs to be terminated ASAP!!!I will also be contacting corporate to make an official complaint!!!
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January 2020 by Danni M.
I visited the Pensacola Blvd office and the manager Vincent Bradley was rude and unprofessional. He spoke to me like a child and interrupted me when I was speaking. thanks to Vincent I will be closing my account as soon as possible WORST customer service I've ever experienced
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April 2019 by Tara Campbell
Friendly staff but just very slow and never enough tellers to accommodate the line. For such a larger sized branch they're not very time efficient. Everytime I come here it's at least a ten to fifteen minute wait in the teller line. One teller in the whole bank assisting a customer with a usually complicated matter that a desk associate should handle and ignoring a backed up line.
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March 2019 by Charles Kelley
I'm not sure if the man that helped me was the manager but he was very helpful and made an unpleasant experience much better. Super friendly and funny!!! Thanks!
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February 2013 by Wolfie.
If yr dog is in the car with you during a drive-thru transaction they'll give it a dog biscuit.
