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March 2024 by Gail Eilertsen
The team on Davis Hwy Pensacola was amazing. They were extremely professional and helpful. They answered all my questions and made the process so easy. The check out as well as check in was so easy. I was nervous at first because I have never used Avis before, but I will be using them for all of my car rental needs going forward. Thank you, guys, for a great experience! Yall are amazing!
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March 2024 by Erica Dake
We have rented frequently. Quick and friendly customer service. Reliable nice cars.
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February 2024 by Willie Berry
The rental experience at the Davis Hwy location is A+. I highly recommend anyone who's in need of an excellent rental experience to visit this location. You won't be disappointed.
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February 2024 by Colby Ehrhart
Vehicle was nasty inside and out and vehicle smelled like marijuana… they have no problem letting you spend your money to ride in filth. Owner replies and says to send email with case number and rental agreement and then they never email back lol. This place is a joke!
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December 2023 by Mark Reed
Super-friendly personnel who always remember me. Using this location beats going to the airport to rent a car.
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December 2023 by Jeremy Judd
So I had a reservation at another rental provider, not naming names but Enterprise was ZERO help. I’m a trucker and had to take a Lyft to get to the location, they told me they couldn’t take my card because it didn’t have a chip and essentially left my stranded in their lobby with no car and no ride. I made a last minute reservation at Avis and took a Lyft to head over not knowing’s if they could help me out. My first question walking in the door was if they took credit cards without the chip and they replied “of course” they ran my card and checked my ID then had me in a vehicle in no time at all. Being a full figure man I usually get a truck or SUV so I can be comfortable and the pickup they provided did not disappoint. It had navigation on a large screen and all the bells and whistles. We were spending a week in town with my son who was graduating from Air Force tech school and had told him we would be able to bring his friends out and about because we would have the bigger vehicle. To my surprise the truck they gave me had 3 seats up front and 3 in the back so we could bring three of his close friends out to dinner and activities. Because my semi truck doesn't fit just anywhere we were depending on a rental car to make the trip work and Avis got the job done!!! Thank you Avis, you’ve earned my business and from now on I won’t even waste my time elsewhere.
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October 2023 by C V (NoSkys13)
Wonderful staff, location, and vehicle selection. I'm a bit of an early bird so I was waiting a few minutes early for the door to be unlocked at 8AM exactly at 8 they unlocked the door. I was greeted by a young gentleman and lady both very kind and welcoming. Very pleasant conversation as I waited for the paperwork to be printed. As always I requested to know what vehicles were available on the lot because that last minute choosing is always a plus and I have preferences. I was able to choose between two different vehicles. I would highly recommend this location to anyone. Thanks for reading!
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August 2023 by Rashelle E
Customer service was good, hassle less check in but the inventory is low. The car I received was a 2022/2023 Toyota & it had problems. There were brown crumbs on the steering wheel and gear console, a brown splatter on the roof interior, a cracked windshield, and the passenger and rear windows were dirty making the view hazy to see through. The exterior was dirty. The rear window was down enough for a moth to greet me when I got in the car. When I mentioned the stain, the poor staff appeared surprised. I know there isn’t a car wash at this location but the cars should still be cleaned AND inspected in between rentals. Good thing I always carry my sanitation wipes.
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August 2023 by Harley Hartley
The staff was very helpful, as soon as I walked in and when I left I felt satisfied with the business. They were so kind, any question I had they answered very kindly and fast. I will be back!
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August 2023 by Rhonda Robinson
Amazing , we are locals to the city and this location is privately owned . The owner is amazing along with his kids that work along with him. I’m a local educator and he has helped with discounts when we have needed cars for school events .
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August 2023 by Scott Grubbs
Our experience with Avis at this location was fantastic - could not have been better. The young lady that helped us through the process went above and beyond (didn’t get her name but she was working every time I called and for pickup and drop off). We had no issues with getting the vehicle or returning it and there were no charges that were not on the original contract (we took care of it, kept it clean, didn’t smoke in it, and returned it with a full tank of gas on time). The car smelled of weed a little when we got it but I blame that on the no-goods that are smoking flower in it …. and honestly we stopped noticing the smell after driving it for about 10 minutes. We put over 5000 miles on it in 3 weeks and the vehicle performed perfectly the entire trip. I would rent from this location again without hesitation.
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July 2023 by Candace Rhoden
Upon arriving at the location, we were given a Ford F150 with the very strong smell of marijuana. There was also marijuana "crumbs" in the vehicle. The gas tank was on 10 miles to empty as well. When asking the "manager/owner" for any accommodation (Put gas in the vehicle and clean the vehicle out) He stated that there was nothing that he would be able to do to assist. He even told us that if we ran out of gas on the way to the gas station, that he would have someone pick us up. Talking to him was like talking to a wall. He didn't even look up from the computer to speak with us. He was very short and unprofessional. We attempted to secure another vehicle, as we were there for work and needed that specific type of vehicle. NONE of the other rental car companies had any trucks available for the timeframe we needed. We purchased air fresheners and vacuumed out the vehicle ourselves. Thank goodness we didn't get pulled over by the police with the smell of marijuana. Im sure there was no way they would have believed that Avis gave us the car in that condition! Never again!
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July 2023 by Jessica Marsh
The office staff at this location were fine, and I didn't have any problem with them. But the problem I had was so serious that I cannot give this business more than 1 star. The car I was in became disabled on the side of the Interstate with a metal piece dangling off the underside of the car, still attached to the car but dragging on the ground, rendering the car unsafe to drive. I called Avis Roadside Assistance. The representative was unable to understand my location and seemed not to have any idea about the geography of where I was or even how the Interstate works. After 45 minutes on the phone with her, she finally told me she was unable to locate anyone to help me on the Interstate and to call the police. The police also would not help me and told me to call a tow truck. I called 2 tow companies, and they had no idea how long they would be, and it would cost at least $250. Finally, a stranger pulled over and was able to remove the dangling piece of the car with some tools he had in his truck. I would not have been able to remove the piece without tools. Thank goodness for that guy.Other parts of my experience that sucked: when I mentioned to the representative that I was in the car but that I might get out and go sit somewhere farther from the highway where semis were passing at 70+ miles per hour, the representative read me a script cautioning me that if I left the car "unattended," I would be responsible for any damage to or theft of the car. Later, I noticed on the Avis Roadside Assistance tracker that if Avis HAD been able to help me, they would have taken me and the car to the nearest rental location, which was an hour in the wrong direction. I was already 2 hours away from home.
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July 2023 by James Quin
Vehicle was late and not cleaned inside or out. Groomsmen had to clean it before wedding so it would be clean enough for the bride and groom on their honeymoon
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June 2023 by emily Kwaa
I needed a car that was spacious for a long distance trip. I made reservations online. My pick up and drop off experience with the staff was great and i got value for money, exactly what I asked for.
