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March 2024 by Jamie King
This place has everything you need to clean the inside & outside of your vehicles. They have a special on monthly washes and it's very reasonable. I go twice a week & never have had a problem. Most associates are super friendly, but they also have a grouch. Highly recommend.
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March 2024 by Mike Holston
I cancelled my membership about 6 months ago in store and was assured that no more charges would appear. Since then, every month, charges have come out of a dormant card causing extra charges in addition to my $38 monthly charge that was suppose to expire. I have called twice and been reassured the charges would be refunded and no more charges would appear. I was only refunded one month of all the month and this month the charge just came out again.The online submission site says error code every time and the phone number leaves you on hold continuously and the option to send an email is invalid since it is only through the non working website submission. Very frustrated. Over $200 in charges plus my charges to an unused card. And only been reimbursed for one month. Next month it will happen again assuredly unless someone reads this post and also reimburses all back chargesRespectfully frustrated and feeling helpless at this time
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March 2024 by Alex Hines
Great wash, great manager. I have a membership and it's very affordable
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February 2024 by David Matthews
Great car wash
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February 2024 by Tim
Nice place, but watch your monthly statements. **Update still No Reimbursement Payment**talked with four people since summer as of February 1st still being charged. Was told its being handle. Poor excuse of customer service!! BEWARE!!
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February 2024 by Adaezee McInty
Aqua Express started bad but they hired some new older responsible people and We are very pleased… We get the monthly pass and it’s awesome…. They do break down sometimes but they get back up running fast I Like the service there everything you need for your car wash is there great atmosphere and Safe area.
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January 2024 by Jocelyn Wiseman
Went to this car wash because it was more convenient but the employees working the kiosk reminded me why I don’t like this car wash and I will be taking the longer drive to go to Eco Car Wash down the street because the employees actually scrub the car down before entering the car wash and they do not aggressively try to sell you a membership! I understand customer service jobs suck but when someone has told you “no” to a membership multiple times in a respectful manner please take the hint and stop asking. What made it worse was the employee from the other kiosk came and asked me several more times about a membership when I had already told the original employee who was assisting me that I was okay several times! Thank you for reminding me why I don’t come to this car wash
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December 2023 by John Mosley
Excellent Car wash.
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November 2023 by Steven Gwaltney
The unlimited car wash itself is good and the price is great. However, when I moved 20 minutes away and wasn't able to use it regularly anymore I found out that the only way to cancel is to call them and do it over the phone. You cannot cancel the unlimited membership on site. And be prepared to wait a a little while on hold in order to actually get a person to cancel the membership for you.Services: Auto detailing
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November 2023 by Ron Herbst
Absolutely loved this car wash. But apparently I am too stupid to put my credit card into the machine and select my own wash. Even the attendants say only employees are allowed to touch the screen. Good byeService: Vacuuming
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November 2023 by Teryn Powell
We have been using Aqua for several years now even still when we moved out to Davis Hwy area. The past couple times we have came here, they have pressured us in to buying a membership, even when stated no several times they would keep on…. Today we decided to go get my car washed, the man standing there helping with the kiosk was VERY rude, he went in the membership and we again said thanks, but no thanks. He kept on asking, and my husband told him that we said we were good, and that each time we come here recently they pressure us. And he states “well we will continue to do so”. He gave no regard to us saying no the first time. This is a car wash for crying out loud, sounds like the man needs to go work at a car dealership with the way he picks and picks. We won’t be coming back, as I’m sure we are not the only ones who feel this way!!
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October 2023 by Lauren Humphries
I don't support businesses that force their employees to aggressively sell things. The guy repeatedly said that he has to be aggressive for his job, but we declined 5x, and he kept on going even through our 1 month old baby was fussing in the back seat. This used to be our favorite car wash one of the reasons being it was always quick given we have 5 school age children, but the aggressive employee told us ' We can listen to his sales pitch every time, get the membership or find another car wash' and finding another car wash is exactly what we will be doing. He did nicely ask how our day was and we pretty much well it WAS going nicely before we basically had to fight over not getting a membership we don't want.
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October 2023 by Patrick Resmondo
As others have said this was a good car wash when it opened. For at least two weeks now the brushes on the right side spin but don’t touch your vehicle so the right side doesn’t get washed. Today the top brush that drops to clean the hood, roof and trunk didn’t drop down. The tire shine didn’t work either. So I paid $16 to go through to only get the left side brushed and some soapy water. If I have one bad experience I won’t write a negative review. But for the fact the owners clearly do not want to fix anything and this wash has been consistently broke for weeks I will not return to any of the Aqua Car Washes. To many other options that actually work to bother with this place.
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October 2023 by Ben Joyner
I’ve tried multiple car washes in Pensacola and this by far the best. My truck always comes out spotless on the FIRST try, with the ceramic coating they offer I don’t even use my wipers anymore. 10/10 recommended.
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October 2023 by Mary from Florida
Prices have gone up and they frequently don't have clean cloths and supplies. The clean cloth I used on my windows last time left them greasy and I had to reclean with paper towels I had in my car. Also they put the cars too close together so if the car in front of you doesn't put their car in gear quick enough you are at risk of hitting them.
