-
March 2024 by Sonja Jeffries
I was comparing propane services and this company wouldn't even answer my questions unless I filled out the account set up on their website. No thanks.
-
March 2024 by Jennifer Lucas
You did not show up to the scheduled appointment. No call. I took off work. I had to chase down help for 2 days
-
March 2024 by Jac Lamy
Quick and on time service. Polite and helpful employees.
-
March 2024 by Galaxy Stone
Very good service.
-
March 2024 by Vince Colley
great, your tech. was great, thanks much
-
March 2024 by Jane Byers
Everything has been good from customer service to my delivery ofmy propane.
-
February 2024 by Kat Frasure
He did good
-
January 2024 by Sherry Carter
We were quoted a price per gallon when we called to order ( we took the name of the person we dealt with and wrote everything down) . When we got the invoice it was .20 more per gallon. When we called about the matter we were disconnected twice. Upon finally speaking with "Marvin" we were treated very rudely and he acted like we were the problem. Taking notes when we have Amerigas conversations and documenting those are completely "useless" according to him. But I'm rating two stars because after asking for a manager the Resolution Specialist got on the line and agreed to the first price we were quoted, which by the way, was a senior discount that's all. Wow, not only have we been repeatedly lied to by Amerigas this past year we have been called liars.
-
December 2023 by Chanel Williams
This company is horrible. Wish I would’ve read the reviews before even trying to establish service. Nobody has a clue as to what is going on . It’s the winter months and my mom can’t even get her initial setup. Bring on hold for 30 minutes at a time.
-
December 2023 by Stephen Lester
Placed an order for propane, 30 gal., on Nov. 2nd. It was to be delivered between Nov. 3-9. We received a text that our tank was full so they did not add any.. obviously they went to wrong house. AMERIGAS has been delivering to us for 6 years. Placed new order on Nov. 13 to be delivered Nov 14- 20. Still no gas. CUSTOMER SERVICE IS RIDICULOUS!
-
November 2023 by Josh Cumby
This company customer service is a joke. Promised four different delivery dates. All were no call or shows. I had to call and get a status update and all they say is,” we will escalate the ticket”. Very disappointed on the lack of communication this company gives to their customers.
-
August 2023 by ACE GULF BREEZE
The only issue I have is that I have asked for driver to get a PO# they do not. My Mangers said that the driver comes in and hands the casher the ticket once he completes filling the tank.Other than that I love the online access and the service itself. I would like to thank all employees for their work.
-
August 2023 by James Odom
worse customer service ever. over pricedIt is funny how you can respond to a Google Review of me saying you have the worst customer service but not respond to phone calls and emails.Where would you like me to start on your horrible customer service?Your call center people can not understand them as they are from another country. When you ask to speak to a supervisor for your issues you are put on hold for 30 min or more then they come back and answer you and drop the call.When you do get to speak to an English speaking person they talk a good game and can not follow through. They mess up deliveries, tell you wrong information and do not follow through.We have no local office to call or get help fromThe call center will not have a sales rep call you back.You are charging us $5.50 a gallon for propane and every other company we got quotes from is about $2.00 a gallon. You are screwing us!!!!We have been a customer for well over 25 years and the decision to change was not made lightly but when no one from Amerigas called us back to talk about our issues and concerns then we decided to seek a new company.NO ONE FROM AMERIGAS HAS YET TO CALL ME BACK EVEN AFTER I REFUSED TO ALLOW THE DRIVER TO FILL MY TANK THAT IS EMPTY. I HAVE CALLED OVER AND OVER. WASTED 3 OR 4 DAYS OF MY TIME TRYING TO GET AMERIGAS TO TALK TO ME AND LEST SEE WHAT WE COULD DO. NO ONE HAS CALLED US AT ALL!
-
August 2023 by Ruth Stokes
Very knowledgeable technician was a pleasure to meat and go over our future needs with a larger tank to accommodate our new home generator.
-
August 2023 by Patty Rowe
It is impossible to reach anyone at the local office to request invoices. You are forwarded to a call center with representatives that are rude and can barely speak English.
