-
December 2023 by matt bienko
absolute worst financial institution ive ever dealt with. good luck getting ahold of somebody on the main bank phone number tried calling 12 times in 3 days and was on hold for an hour every time ajd had to hang up amd keep trying...absolutely rediculous
-
December 2023 by Eric Fridman
Very helpful staff, thank you to everyone who assisted me in making an account.
-
May 2023 by Shay CORTEZ
Tried to call for help over the weekend , got none what terrible customer service
-
November 2022 by Kathleen Watson
Fraud dept handled my claim quickly and got my cash back! Thanks ACU!!! This was a nerve wracking experience that I wouldn't wish on anyone- but Alabama Credit Union helped me with it. The phone experience was more like 3 star but they still did what they had to do, and I got my $$ back. Thank you
-
February 2022 by JOHN LOVELL
THIS BANK IS A GREAT BANK I HAVE NEVER HAD ANY ISSUES WITH THE ONLINE BANKING EXCEPT WHEN I CHANGED MY PASSWORD AND FORGOT WHAT IT WAS, BUT I CALLED HAD TO HOLD FOR A FEW MINUTES BUT ONLY TOOK 1 CALL TO CORRECT MY ERROR. IF YOU EVER HAVE A PROBLEM LIKE I DID, GO INTO OVERDRAFT DONT WALK AWAY THIS BANK WILL HELP YOU, THEY HAVE OPTIONS ALL YOU HAVE TO DO IS CALL THEM, THEY WILL HELP WORK IT OUT AND YOU CAN STILL KEEP YOUR ACCOUNT. THIS BANK IS ONE OF A KIND BANK, THEY ARE THEIR FOR THEIR CUSTOMERS 100%
-
May 2021 by Nick Hasting
Bad bank. Horrible costumer service and managing. Definitely switching
-
April 2021 by Tina D'Aversa
Horrible service
-
March 2021 by Alley kat ashlock
update : your basic reply is sad, you only wanted to help after I left a review. I complained many time about being to not log in, no one wanted to help me. my mother uses you, she can't log in. My oldest son who is 21,he used to use you, he couldn't log in. He left y'all and went to USSA bank.YOU KNOW YOU ARE BEHIND THE TIMES & THAT YOUR A ONLINE BANKING IS ALFUW.Nothing works' app never works 1-800 number never works. I need a bank that keeps up with the times. I shouldn't have to go to atm to check my balance.
-
February 2020 by Carolyn Dike
Always helpful and friendly! Good banking options!
-
January 2020 by Mike Lewis
Best rates around, they actually make you feel like they want and need your business. Small town feel. Love them.
-
July 2018 by Erik Olsen
Very well Run ... Extremely Friendly... I have been a Member for 9 years now ... The Credit Union ... Is part of the University of Alabama....
-
May 2018 by Dave Packett
Sweet helpful tellers When they ask about your day you feel they are interested.