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January 2024 by Cody Gibson
Ive been a customer for 15 years off an on. So I ordered 2 bedroom suits for Christmas. For my son and I. I noticed a big chip of wood damaged on the inside of my bed rail I've had for 3 weeks. And another damage spot on my mirror smaller in size. I called the store and spoke with the new and learning manager Steve to see about a discount or replacement piece. Just to be immediately accused of slandering their business and told I was the one to damage the property. The delivery personnel and Installers had to of noticed and not said anything about it when they installed it. Steve got extremely worked up. Yelling and being very rude telling me to "Not repeat myself" and "I back up my drivers 1st" and essentially hung up in my face and sent me to another employee who was then able to order me some replacement parts. Melissa at the brent store deserves a raise. And is the reason aarons kept a valued customer today! Major props to her.Corporate was also helpful!!! ?Do better Steve! Merry Christmas!
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December 2023 by Mass
John and art called as soon as they were on the way. They were friendly and sounded happy to get the day started with their deliveries. They got here promptly in the ETA they provided, brought in the furniture gently and timely.We appreciate your professionalism.
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November 2023 by Tanmika Walker
Great team of worker's! Hands down! Steve such awesome manager/ sales team ! Very professional
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November 2023 by KingYank Endress
Great service ?
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September 2023 by Red Walker
Don’t use Brent Ln store. Employees or very rude and disrespectful. Manager Steve is the most disrespectful person I’ve ever met. He talks down to you like your nothing. They call and harass you all day every day starting the day before your payment is due. They try to charge your cards days before your payment is due and act as though they haven’t tried to but that the system does that automatically. They are not understanding or anyone’s situations or problems. They just wants payments. And will be quick to say the will get the authorities involved if you miss a payment. Very unprofessional and I will not be using them again.
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September 2023 by Stephen Ashley
Do not use the Brent lane store they will not work with you and the manger is very rude stay away from this store
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August 2023 by Tammy Norman
It is a good place to rent from when needed, but yes, excessively overcharge. Harassment calls until you pay. I only owe a little more. I can see if it was thousands of dollars. They act like you committed a crime with constantly calling all day long. Some of the attitudes with management are very rude. This will be my last time at this location.
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January 2023 by betty s Westbrook
Saleswoman was very helpful. Bldg very clean. Credit checked within minutes and had what I needed.
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September 2022 by Cortney Brewer
10/10 DO NOT recommend the Brent Lane store. They are continuously rude. Use the Mobile Hwy store they are more understanding when you’re a late on a payment.I made a promise to pay and they didn’t even wait to send someone out until it was late, they sent them out the morning of the day it was due and when they send someone to your house. They charge an extra $10. Again, use the mobile hwy store. Better customer service and not rude
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September 2022 by Janet T.
I'm disable and it is very hard for me to get around. I was getting out of a nursing home and needed a living room set .I called Aaron's and told the salesman my dilemma. Well, they sent pictures for me to look at and when I picked they brought the furniture and contract and set it up and made my return home easy. Theses people are so kind, patient and knowledgeable. Thanks so much guys. I will be sticking to Aaron since I'm in a wheelchair and getting around is limited. #Very Professional #Good Selection
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May 2022 by Arturo Swindon
Great place to get household appliances easy and fast! The team there is super helpful and kind, especially the PTs who delivered a washer and dryer!
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May 2022 by Ashley Bryan
Great service, Rachel is the best ? I wouldn't be doing business if she wasn't working. The best part of the team.
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May 2022 by DJ BLACK N MILD
Melissa was excellent and knowledgeable about the products in the store. I always go to her when I need to rent or buy something.
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May 2022 by Rachel Carnley
The best store awesome job to work for and get stuff to the people is very sweet and very clean
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May 2022 by Rei-lin Mäll
They are very friendly and help you with your account if you have a hard time.