-
February 2024 by raven mueller
It sux
-
January 2024 by Vince Tee
Re: Agent Beth Wald. May we please get a call back, e-mail or an explanation on why our home that we insured with Ms Beth Wald back in September 2023 is now suddenly uninsured? My parents received a refund check and the house has been WITHOUT insurance for a month. No communication of any sort. That is unsatisfactory and unprofessional. No one at the office is picking up their calls or returning their messages.
-
January 2024 by Leah Kramer
Still waiting on a tow truck because the first agent had my location incorrect…. Been here since 6:40 am stuck at exit 10 and I10…. It’s now 9:15 am ..Absolutely ridiculous! Truck arrived at 9:38 … driver was so pleasant but AAA really stinks…
-
January 2024 by Jonathan Gray
Super Friendly Staff and easy locations to get in and out of
-
January 2024 by MHS-1
Very unknowledgeable. Very rude but sincere about it. Great place to recover from alcoholism. Told me to call AAA. I was at AAA, so how stupid were they to tell me to call. Maybe AAA should be AA.
-
December 2023 by Flo Bailey
Holiday weekend So they must have left early for the holiday..I left a message they got back with me 3 days later..not good service
-
December 2023 by N.N.
Very unknowledgeable. Very rude but sincere about it. Great place to recover from alcoholism. Told me to call AAA. I was at AAA, so how stupid were they to tell me to call. Maybe AAA should be AA.
-
December 2023 by M Mann
Helpful service
-
September 2023 by Jacqueline Hartstein
Since they are using third party agencies to book, I was left stranded in Denver Airport without the rental car I had paid for. They was only one rental left in Denver area. After $1100 out of pocket I had a smaller car then I had reserved but better than nothing. Thanks to Enterprise. AAA is in the process of obtaining my refund from the third party. I will pursue until I have my refund. I am very disappointed they used a fraudulent booking agency.
-
September 2023 by David Dylewicz
I've been hung up on three times this week trying to update my insurance policy, then when I finally reached someone I was quoted almost 30% higher than the exact same policy update through the mobile app. An hour later they called me back trying to cover up for their mistakes and offer discounts they apparently left off my policy when they quoted me. Thanks, but no thanks.
-
September 2023 by K Breakall
Waited over 4 hours to get a tow in temps nearly 100. New text system to report a roadside issue is horrible way to get assistance
-
July 2023 by Anna McClure
The agents are always helpful and nice. They never seem bothered even if questions are crazy out there.
-
July 2023 by Mitch Harrison
I waited for 4 hours for AAA to show up on a Tuesday morning.I called at 6am and the man showed at 10 am.I have been AAA for 15 years.I am rethinking my membership and looking for something better.
-
July 2023 by Ciara Green
Awful service. Waste of time to even purchase. The tow service is a joke. My husband sat all damn day waiting for a tow truck with an ETA of 1hour each time he called. Another hour would be added. This is disappointing. What's the point when you can't get help. I will be contacting higher management.
-
June 2023 by Thomas B.
AAA almost killed my Wife's Aunt, she is 89 years old and a heart patient!They left her abandoned on the side of the road for 9-1/2 hours total with 6 hours of it in 113 degree heat index and she was found standing next to her vehicle overheated, dehydrated, and disorientated!Thank God for a Military Captain that showed up to help her!He told us when he called AAA back they said: "We already received the call this morning and we're working on it" he became livid! He said "My God this poor woman has been here 6 hours already in the blazing heat!" He then contacted us and we arrived, we put her in our car under A/C and gave her electrolytes. We thanked him and he left. She insisted that we wait for AAA because she has been a member for 52 years and believed they would help her, we called AAA and they said they were having problems getting a Tow service to us and it would be another 2 hours, we waited 2 hours and at 8:00pm I finally called a local Tow service and they were there in 30 minutes the driver told us "Tow companies here don't like dealing with AAA". He put her car on a roll off truck, took it to the tire shop she was in contact with, put all of her information in a drop off envelope and delivered it to the tire dealer. And charged her $75 a heck of a deal in my opinion. We got his business card and gave it to her (And kept a couple for ourselves)When her Daughter got there she was beside herself and she said "Mom, why did you call them, they did this to you last time and never showed up why are you still using them?"Never, never, never, never use or trust AAA
