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August 2023 by Darlene Paul
I was thoroughly impressed by Pack Rat's moving and storage service. Their team demonstrated professionalism from start to finish. The flexibility to schedule pickups and drop-offs at my convenience was a game-changer. My belongings were stored safely and returned to me in the same condition. The entire process was efficient and stress-free. With their stellar customer service and commitment to quality, Pack Rat has won my trust as the go-to option for moving and storage.
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August 2023 by CT
The Pensacola location was very communicative with us and was punctual to the point of being early. They got us our weigh tickets and at least one of the containers they managed to get in our difficult driveway. I have no complaints at alland was pleased with the service we received.
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July 2023 by Crystal Duffy
If I could give pack rat 0 stars I would. Pack Rat failed to deliver two days in a row when scheduled and we had to call multiple times and sit on hold for hours to get help. Once delivered which was late by 5 hrs we have to sit on hold once again because driver refused to pick up pod at scheduled time multiple days in a row. No courteous call was ever given. Driver was late to pick up again today. Driver claimed they needed more room and magically once we started recording that the pod was not blocked and sitting on the phone with support the driver was able to pick the pod up after an 1 hour of dealing with it. Driver was completed unprofessional. Use a different service if you can company is not worth the headache.
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April 2023 by Julie Brooks
We started with Pack Rat but had to change to Pods when our location changed as Pack Rat did not service the zip code we were going to. Not only did they make our location available so we didn't have to download our units with them but the general customer service has been superior compared to PODS. Their units are a little wider and there is no jerking or anything when they pull the unit from your location. Their communication when coming to our home was amazing. Pods just showed up. Awesome job!
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February 2023 by Dowell5 Enterprise
Quick loads and unloads. Great, friendly staff
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July 2022 by Sarah Rosas
Great experience renting a pod for use during our long term move. Was easy to get in touch with customer service reps to adjust our move needs and schedule final pickup. Rates were great and was happy to have our stuff nearby while we looked for our forever home.
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July 2022 by Lawrence W
They were on time with pick up and delivery. They communicated well. If I ever moved any distance again, I will definitely use them again.
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July 2022 by Devid Johgon
Great, We will use them again. Thank you for making this process smooth!
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July 2022 by Francis Krout
I’ve moved several times over the past few years and have used a number of moving companies in the area (as well as out-of-state), but must say that the guys at Pack-Rat were actually some of the best I’ve dealt with. They were very friendly, professional, and worked non-stop. Rates are very reasonable compared to other companies and everything arrived in great shape without anything getting scratched, broken, or dinged. Will definitely use again for any future moves.
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July 2022 by Mukesh Petersong
Everything about moving sucks - but everything about moving with them made it suck a lot less. Ordering the container was a breeze, and the instructions were very clear. My container arrived to my new home in the time they quoted. They has a great system.
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July 2022 by Samuel Foster
Everything was packed very compactly. When loading and unloading, nothing was broken and all the guys were friendly. I am glad I found them and that it was such a positive experience. Much thanks.
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July 2022 by Jordan Bishop
Great to work with! Our moving team was fast and efficient, but unloaded items with care. They were quick to respond via phone, and made the process easy. Moving is hard, and they made it feel a bit easier. Would definitely recommend them!
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May 2022 by Nicholas Ryans
They were just Awesome! I would highly recommend this Moving company to anyone seeking a good moving company.
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February 2022 by Alicen Clarrak
Everything about 1800PACKRAT rocks! Handled changes easily, delivered on all commitments - super friendly drivers, and dispatch people. Extremely happy!
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January 2022 by Christian Ryker
Excellent experience from start to finish.
