-
November 2023 by Melissa Lee
Jean at the front door is definitely in the wrong field. Doesn’t know the definition of customer service, was rude up front and his help was not warranted or even asked for. He must have thought the associate that was helping me was spending too much time with me and came over there to see what was taking so long. The associate was trying to help me figure out if my HOA had cable services included at my address. He came over there to interrupt while she was investigating and trying to help me. His tone of voice was rude and annoyed while rushing the associate to finish, and he told me that there was nothing they can do, even though I spoke with a Comcast phone rep and they were able to see that my community has a bulk account. He told me I need to bring proof. The associate was able to persuade me to purchase cable. Which is what a skilled sales person would do. My confidence with Xfinity has decreased substantially, and the supervisory and management at this location was very upsetting.
-
November 2023 by Jaime Soto
Don’t ask for the “manager”specially when you have an appointment and the system is Dow . This guy Anthony Simons is very RUDE and the answer is come back another day.Like a customerI Hope the customer service department give a good training for improves the service in the future
-
October 2023 by Andreas Katsouris
No representatives for customer service and support. We ending up talking to non helpfulful automated systems with no resolution of our any connection issues, or billing.Even the local stores connect to the general toll free number.It is a total fiasco of customer service.If companies think that by transferring one directly to a voice option board offer customer service, I don’t think they are using their system themselves to find out the efficiency.That is great. Perhaps I should create a business like xfinity that I am getting monthly payments from customers, residual income, without real customer service and support.I guess they cannot handle the complaints of their incompetent service and they have to dump the calls to a voice mail.
-
October 2023 by Miguel Lino
The wait times to be seen are not acceptable at all, came to set up to bundle my house, business and cellphone service all with one company. Decided to walk out after 45 mins waiting.
-
October 2023 by Philip Edmondson
The assistant, Chris, who helped me with my mobile phone issues was very knowledgeable and helpful. After SEVERAL attempts trying to solve the problems I was experiencing online and on the phone, I had no choice but to go into the store. Glad I did because it seems most of my issues have been fixed. You may find a wait there, but they move pretty efficiently. Worth the wait to have a functional cell phone!
-
October 2023 by Nick
Despite initial skepticism due to bad reviews, I visited this store out of convenience. It was crowded upon arrival, but the manager greeted me and clearly explained the wait time. As I waited, I observed the manager efficiently addressing others' concerns about wait times and offering alternatives. After a short wait, Anthony C. provided exceptional assistance and hospitality.
-
September 2023 by Ok Dry
What is going on this blessed afternoon South Fla? It's your guide OK on the job looking out. Now let me tell you about my Jeanette. She is new at Xfinity but very pleasant. After I waited 80 minutes on the list. Let's just say I highly recommend an appointment. But her manager Jean saved the day. Now Jean appears to be everywhere. It seemed like he was the MVP at Xfinity. In fact, he was multi-tasking on the floor with a multitude of customers when Jeanette reached out to him about my issue. He is one of the superheroes in the streaming world. His knowledge was vast. I could go on and on but as a tech n**** I was blown away....
-
September 2023 by Juan Gallo
Extremely bad service, especially by Jose at the front door. If you don't come to get a new service at the store, they don't want to help you. very unprofessional and arrogant. They should have more attentive and educated people who provide a professional service that represents the brand well, people like this kill businesses.
-
September 2023 by Tiffany Bullock
Horrible. I've been with Xfinity for 2 years, and last month made some changes to our account. So evidently the inexperienced and poorly trained representative canceled our account instead!!!! So I called tech support thinking there was a different issue, but he told me she canceled the account. So now I have to go into the store to switch my modem, because to reestablish our account we a different modem. I get to the store and was told there was 1 -2 hr wait.... Then to rub salt into to the wound each person wants to up sell me!!!! I just want my account turned back on!!! Do you honestly think I'll trust a company like this to cover my cellphones!!! Xfinity you need better customer service and better training. If I could switch I would!!! But it's either Xfinity or Dish... lol I'm stuck for now.
-
September 2023 by Mrs CJ
The manager that greets you at the door, he’s friendly super cool. Keeps you updated while you wait. It’s a comfortable environment. The staff is efficient and it’s in a great location.
-
July 2023 by Mitchell
Unbelievable! See all the posts on the store phone number. I went there, asked for the number: the very first assistant said"oh, we don't have a number for here. The phone would be ringing all day." From the guy at the front door.And their voice system is very bad. I speak well, it doesn't understand me. Yeah for Verizon.Bad for Xfinity. Shameful.
-
July 2023 by Mari Zaldivar
Went to Pembroke Pines store to return equipment which was sent by Xfinity but didn’t work. Service rep (female) was pleasant and all smiles until she realized we weren’t buying or adding any service to my account and quickly she was distracted and showed no interest in answering the questions I had regarding my service, it was obvious they work on commission for the sales they make but she became rude to the point of telling me she couldn’t look up my account to answer questions and told me I needed to call if I wanted to know which cable service tier I have. I was there at the store and less than 2 minutes later she got rid of me and left me with my unanswered questions. Store was not busy
-
July 2023 by Lamar Hough
Went into this store today to upgrade my phone. The assistant manager was so lazy. The employee who was helping me went to get him for help he just made up stop talking about he helping customers at the door when there wasn't any customers then when I was leaving I noticed he was his phone on social media smh just terrible. Anthony was his name & I'll never go to this location again. Went to another location got my phone in under 15 minutes
-
June 2023 by Sandra Gakneras
Went to this location to return my router because I canceled my home internet service (nothing to do with quality). Got to the store and quickly my name was taken by an associate. Few customers, and many available associates. After waiting for more than 5 minutes, and seeing at least 6 employees not busy with customers, I approached one of them to ask for estimated wait time. I mentioned what brought me to the store. The gentleman told me he couldn’t help me because he was a manager, and told me I had 2 people in front of me. Honestly, I don’t understand why having 6 associates free, they had 3 people waiting.Thankfully, I noticed a flier at the entrance that said I could return my router at UPS.I felt ignored, probably because I was returning something.Big, beautiful store, but service was terrible.I work in customer care, there is no reason to make customers feel ignored and undesired.And Managers definitely should get involved whenever necessary.Went to UPS store at Pines & 184. Great welcome, very expeditious, and professional. No wait time.Highly recommend UPS to avoid wasting time and patience.Maybe Xfinity can recruit Baby Kong from that UPS store…
-
June 2023 by Vince M
If I could give no stars I would. Went to return my router and waited for roughly 20 mins or so. Then we were told there internet went down and that we could go UPS to return the equipment. Thankfully I had already printed out a UPS label ahead of time. Such a major inconvenience and the vibe I got was that they didn't seem to care.
