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May 2024 by kapulett
I arrive 10 minutes before my appointment and the customer service person receives someone who arrived last than me without an appointment and I have to wait 20 minutes for him to attend the walk-in.
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April 2024 by Luis J
Got to location at 11:55am on a Saturday and said they were closed. Horrible bank go to Bank of America!!!!!!!!!
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January 2024 by Yansen Isaias
Excellent service
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January 2024 by Gloria Gayle
Great bank nice customer service bankers I always enjoy going there to do business!
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October 2023 by Spencer B.
Lol asking me questions about my life when I'm trying to withdrawal cash is completely unprofessional. The money is available and you have my ID just process my withdrawal yall like to waste time
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August 2023 by Josette J.
Terrible customer service. They are understaffed and cannot attend to their clients properly. Despite having an appointment, my parent was told to come the following day. My parents arrived the next day, and none of their business could be attended to. They were told to come back at the end of the week. What is the point of making appointments here? These rookies are unable to properly anticipate and assess client needs. They have you make appointments as if they are fully staffed instead of asking questions as to what business needs to be accomplished in order to set your appointment on the proper day where the appropriate staff will be present. If they can't be bothered to speak with their clients, they need to cross train their staff so that business is not dependent upon someone who floats around to all Broward branches.
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July 2023 by Annamarie Quadrini
Bibi and zori are the best and ms ruiz the banker helped me through a situation. I love this bank.
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June 2023 by Zuleyka Garcia
Unfortunately customer service, in terms of timely information, is deficient, I recommend more training for staff.
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April 2023 by ding tim
Nice service, and helped me out at weekend.
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March 2023 by Andrew Ruiz
Seems like a good bank. I’ve banked with Wells Fargo Bank for nearly a year and can complain but it’s hypocritical. Fees are reasonable and there are various accounts and other financial instruments. My aunt has had a great experience and I have also enjoyed the bank. Not bad for a bank.
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January 2023 by Fiel P.
Wells Fargo used to be my fav bank, lately this is location the service is going south, no banker's available for walk ins for notarizing, we're 6 in the line before they open and all of us was turned away due to bankers not present, you're a bank and you don't have anyone to notarized, let alone assist someone with a simple loan online banking, talk to someone assist for lost transfer. I noticed that there's three of you, one retreat to his office and close his door, meanwhile, nobody helped all six of us. The reason they gave us is they don't have a banker in the house, how donwe know if you have any, you're a bank, you're expected to have a banker available during business hours.
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August 2022 by Tink T.
Horrible atms on the exterior. Pines facing machine won’t read any money, yet no signs stating it is defective. Interior machine is super slow, rejecting one bill at a time, even returning a $20 AFTER the receipt was produced. Time to upgrade WF!
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June 2022 by DARRELL J. GONZALEZ
ALWAYS HELPFUL GREAT EMPLOYEES...MOSTLY DEPENDABLE! QUICK DRIVE THROUGH ????????
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January 2022 by PurpleDeath 46
ALWAYS HELPFUL GREAT EMPLOYEES...MOSTLY DEPENDABLE! QUICK DRIVE THROUGH ????????
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October 2021 by Askia M.
Brand manager Val Arroyave refused to allow me to withdraw any of my funds. I deposited a check and after an hour and a half she refused to allow me to withdraw a single dollar. I called Wells Fargo and complained. All they told me was to go to another branch. I had several thousand over my requested amount. I have never been treated this way. Worse banking experience. I wonder if me being of African descent was the cause for my discrimination.
