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February 2024 by Devin XF
I came in and bought a skateboard and everyone was really nice to me. Love it!!
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February 2024 by CASH -
I came into vans to get a pair of shoes but was met was disappointment and poor service. this girl( who was the store manager) was being out right rude with her employees. the energy was terrible.
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January 2024 by Nay
My daughter wanted the knu school vans(mind you it’s very hard to find). I came into this vans store and they helped me even though my daughter was being picky. At the end she got at least 1 pair of knu schools thank goodness because she was driving me nuts.??
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July 2023 by CantameloSuave
Great when we purchased.Helpful when we did an exchange.Honored sake price from email.Great staff!Love the sale!
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September 2022 by Too Too
Super friendly associates. Tareka assisted me, giving her take on several selections. I ended up picking up items I wouldn’t have ever thought to buy. These socks are superrrr comfortable. Here are some of the items.
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September 2022 by Terri E.
Nurf was awesome salesperson who assisted with my exchanges and returns. She was incredibly friendly, patient and attentive. I've been to the Vans stores a few times now with purchases/exchanges. Love that Vans is still around and still so popular. Just got slip on sneakers for my kids and they're so cute. Found the Pembroke location first and then stopped by the Sawgrass Mills location too. Both are cool but the Pembroke location is a nicer setup. The Sawgrass location is more of an outlet feel. But customer service rocks at both locations. Did you know you can customize Vans too? Of course this will take 4-6 weeks for the custom orders but how cool is that? Keep that in mind if you ever want custom shoes. We ordered our shoes online and when the shoe didn't fit, we were able to bring it to the store and make the exchange. If they don't have it in store, they will order the right size for you and have it shipped to your home, no extra charge. Love it. They have the works here...shoes, hats, clothing, backpacks, socks and other accessories. Well kept store and keeping that Vans name alive and kicking!
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June 2022 by Liz Duval
Store had what I needed and super clean well stocked, but getting service was a problem, Had to wait 15 minutes to get help and there was nobody in the store employees were in the back doing whatever.
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May 2022 by marc. clement.
Nikki is an amazing help. Her energy and knowledge of everything in the store is second to none! She was the most amazing person on the floor and will definitely recommend anyone to this store. She had amazing customer service skills and again how knowledgeable about all the products she was superb !!!
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April 2022 by Erika Noxid
Super friendly associates. Tareka assisted me, giving her take on several selections. I ended up picking up items I wouldn’t have ever thought to buy. These socks are superrrr comfortable. Here are some of the items.
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February 2022 by Linda
Joseph provided excellent customer service. Very friendly and professional. I ended up buying my husband 3 pairs of sneakers and he loves them. If companies had more employees like him, shopping would be such a great experience. The cashier as well as everyone else provided great customer service as well. Keep up the good work.
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December 2021 by Gigiandbebe Raar
My kids loved the place but couldn't find qhat they wanted
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November 2021 by Clarissa M
Amazing customer service. Noor, the woman who helped us, was super nice and so attentive ! She helped us a lot. They have a lot of shoes in different sizes which is nice. Love this store and their staff !
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October 2021 by Luisa Litt
Everyone at the store was very attentive and nice and gave us a great shopping experience. Eric was extremely sweet and so thoughtful while running to the back to get our shoes!
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September 2021 by Brittani H
Just literally had the best experience Ever! Pretty much every single person greeted me so i have to mention everyone ! They helped me with a online Order as well as exchange the size for my son and they were so nice about it ! Very personable ! Joseph helped my son even picked another pair of shoes he liked! Tati came over to check on us to see how everything was going and Richard checked us out !! The customer service was definitely ICONIC! Thank you so much to all the helpful employees !
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September 2021 by Nicole Arzola
Going to this Vans used to be a pleasant experience, but after today I see that won’t be the case any longer. Nikki, the girl with bleached hair, was incredibly rude to me, an innocent customer, and to her employee. Her employee was engaging in regular small talk (which I enjoyed) and she shooed him away and gave him “the look” and then rung me out without even greeting me. Joseph was the amazing employee and I feel bad that he has to work surrounded by somebody like Nikki that has no customer service skills.
