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January 2024 by Levis Bonilla
The best ???very goodAnd professional
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September 2023 by Lloyd Allen
Great service. Thanks much
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July 2023 by Robert Mc
Horrible
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December 2022 by Google user
Have been a tracfone customer for over a decade. Recently needed to change from the tracfone att to the new tracfone verizon sim card. There was over 11,000+ minutes, 6400+ sms, and more than 5 GB of data on the old card but it mysteriously disappeared during the transfer. Called them several times to correct but they claim there is no record of the old sim nor the minutes! Just had a response to this review by Arianne and to told chat. Chatting didn't resolve anything. Chat transcript: Neil: Thank you for visiting TracFone Wireless. Neil: Hi Valued Customer. Neil: Let me check it for you. Before anything else, can I have your name and the phone number you're chatting about? Sent here by Google Google reviews Kay 9xx6x7xxxx1 Neil: Hi Kay. Please allow me a moment to look into this. Neil: Do you have the phone with you? Yes Neil: In order for me to further assist you, I will need to verify the security question on your account. Neil: I have sent a six-digit text message to your phone. Can you please provide me with the code you received? 3xx78 Neil: Can you please double check? I sent you six digits code. 92xxx2 Neil: Thank you. Please allow me a moment to look into this. Neil: May I ask in what way you have problem with the phone? Have been a tracfone customer for over a decade. Recently needed to change from the tracfone att to the new tracfone verizon sim card. There was over 11,000+ minutes, 6400+ sms, and more than 5 GB of data on the old card but it mysteriously disappeared during the transfer. Called them several times to correct but they claim there is no record of the old sim nor the minutes! Neil: Sorry for the inconvenience. Neil: Bear with me a moment while I check on this for you. Neil: I apologize for the inconvenience but it appears that there is something that is need to be done with the appropriate department. For us to further help you with this. I will set you here a call back in the next 15 minutes. Do you have a number that you wish to be called at? Neil: Are you still there with me? Yes Neil: Is there anything else that I can assist you with? Already have had call bsck to no avail Can you do anything? Neil: As I checked that your request is should be done over the phone. For us to help you further, please contact us back on our toll free number.
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July 2022 by Kay P
Have been a tracfone customer for over a decade. Recently needed to change from the tracfone att to the new tracfone verizon sim card. There was over 11,000+ minutes, 6400+ sms, and more than 5 GB of data on the old card but it mysteriously disappeared during the transfer. Called them several times to correct but they claim there is no record of the old sim nor the minutes!Just had a response to this review by Arianne and to told chat. Chatting didn't resolve anything.Chat transcript:Neil:Thank you for visiting TracFone Wireless.Neil:Hi Valued Customer.Neil:Let me check it for you. Before anything else, can I have your name and the phone number you're chatting about?Sent here by GoogleGoogle reviewsKay 9xx6x7xxxx1Neil:Hi Kay. Please allow me a moment to look into this.Neil:Do you have the phone with you?YesNeil:In order for me to further assist you, I will need to verify the security question on your account.Neil:I have sent a six-digit text message to your phone. Can you please provide me with the code you received?3xx78Neil:Can you please double check? I sent you six digits code.92xxx2Neil:Thank you. Please allow me a moment to look into this.Neil:May I ask in what way you have problem with the phone?Have been a tracfone customer for over a decade. Recently needed to change from the tracfone att to the new tracfone verizon sim card. There was over 11,000+ minutes, 6400+ sms, and more than 5 GB of data on the old card but it mysteriously disappeared during the transfer. Called them several times to correct but they claim there is no record of the old sim nor the minutes!Neil:Sorry for the inconvenience.Neil:Bear with me a moment while I check on this for you.Neil:I apologize for the inconvenience but it appears that there is something that is need to be done with the appropriate department. For us to further help you with this. I will set you here a call back in the next 15 minutes. Do you have a number that you wish to be called at?Neil:Are you still there with me?YesNeil:Is there anything else that I can assist you with?Already have had call bsck to no availCan you do anything?Neil:As I checked that your request is should be done over the phone. For us to help you further, please contact us back on our toll free number.
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September 2021 by Tia Alina
This store closed.
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December 2020 by Ronald Pelegríno
This is boost mobile only not tracfone. Google should change d name. It’s misleading.
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September 2020 by Slime Slime
Why does it say Tracfone store when it’s boost mobile?
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September 2020 by Boo boo The Fool
They don’t sell tracfones
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January 2020 by Gwen Dixon
Helpful
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October 2018 by Gary Hart (BrooklynXpat)
***BEWARE***
Broke the lock to the battery compartment on my mother’s phone. Refused to listen. Argumentative. Tried to sell me upgrades and misrepresented the plans.
While I waited, he tried to overcharge a woman. Bad news!
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October 2018 by Gary Hart
***BEWARE***
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October 2018 by Leslie Morla
He remplazado la pantalla de mi celular 2 veces y han hecho gran trabajo, el dueno de la tienda es muy amable y te ayuda en todo lo que está a su alcance, el servicio es maravilloso puedo ir a esa tienda las veces que sean necesaria 😘
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December 2017 by jean munroe
My hubby and I were treated royally while shopping here. They were very helpful.
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November 2017 by Amanda Hall
I had great experience, great customer service . Wael ( the store manager )was kind.
