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June 2024 by Monique Minnett Mersereau
The general manager Steve Persaud was very disrespectful to my mom and I. His attitude was less than what a regular employee should be let alone a manager. We were making copies of a funeral program and needed some more Steve instead of showing empathy for us losing my mom’s brother and my uncle said Merry Christmas you are getting a good price on these. Mom is a senior citizen and he was hurling insults with her and told her to pay or leave the store. Steve needs to be removed from that store right away and get retrained and start at the bottom somewhere else. He has no manners, empathy or customer service care. We still paid for the funeral programs and left but even as we were leaving he was yelling and cursing us out. Saying merry Christmas. I can’t imagine you guys allowing someone with that attitude to represent you. Please replay the tape recording from this morning after 9 am and watch this manager in action. Even though we are grieving I had to let corporate know of Steve behavior and so will the news channel. He’s a poor reflection on what we’re used to going to that store. Please remove this guy and train him as soon as possible. Thank you
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June 2024 by Alan Gonzalez
This particular Office Depot location left much to be desired in terms of customer service. The staff’s attitude and approach to handling requests for services such as copies, lamination, and printing were disappointing. There seemed to be general sense of frustration the employees, creating an atmosphere in the store. It felt as though asking for assistance was viewed as an inconvenience rather than an opportunity to help a customer. If this store is unable to meet basic customer service expectations, it would be beneficial for them to direct customers to another location that excels in providing exceptional service. Pembroke Lake Office Depot, there is room for improvement.
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June 2024 by Ella Castillo
Horrible service!!! No one knows what they’re doing. Plus dirty and bugs.
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June 2024 by Alexandro Da Re
The Service at this Office Depot location needs to be addressed by corporate. The people that works at here is 100% not happy with their job. They dont look at your face when you are talking to them, super disrespectful, no customer service and not even the will of helping the customers.
I printed $100 in flyers for my company and wanted just a little side of 1 of the flyers to be cut out with the trimmer and the employee I asked for the service black hair tall guy with glasses. First didn't even look at me when I politely asked for the need I had. Secondly wanted me to charged me for cutting a tip of the flyer and last but not least turn around and left me in the counter where no one else was available.
I live around the corner and is the easy access office depot but after this I rather take a drive to another office depot where they really care about customers.
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June 2024 by Tequila C
This location shuts down the entire printing department until 2pm because they have no one to work. Customer service was horrible. Nothing like Publix???
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May 2024 by Zoe Ulloa
The manager of this store is great. You don’t see this type of customer service very often. Congrats Office Depot you have a gem.
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May 2024 by Evette Montague
General manager Steve at the store was very rude and dismissive. I needed assistance with full service and he said they got rid of all the no good employees and are short staffed so everything has to be dropped off and there is no full service available on the spot. First of all that was too much information bout the past employees but more importantly he was rude and dismissive to me. He told me I could either drop them off or leave his store. I didn’t know the store belonged to him and that he can just disrespect and dismiss customers at will.. He didn’t even greet me by saying good morning. I was in tears with embarrassment after leaving the store. The behavior he displayed is not one you would expect from a manager. I would like something to be done about Steve or I will be taking my business elsewhere in the future.
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May 2024 by Bridget Vera
Really polite and helpful staff!!
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May 2024 by Tania Ortega
Terrible customer service. Juan Sebastian is the manager of that store and he is very close in providing solutions to customers. I explained to him that this store was the closest one I had and that I couldn't go home to save what I needed to print on a USB. I tried to do the other option he gave me on the web. But it gave me an error. I asked him if I could make an exception in this case and he gave me a firm no. I have been visiting office depot for years and this experience of inefficiency is really very unfortunate.
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May 2024 by E K
Clean, organized and helpful team
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April 2024 by Virginia Calehuff
Very helpful employees who helped me purchase the correct medium, get it printed in color off my USB drive and to the cashier who was very kind. Great experience from the moment I walked into the store until I left with my last minute idea created for Easter service. Thank you.
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April 2024 by SE Yuki
Nice costumer service and got amazing help from the emolyee Tomas who helped me get exactly what I needed without knowing the name
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March 2024 by Jennifer Zapata
Went in at 8p to get two simple items printed and was told they were closed. Closing time said 9p. Sad.
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March 2024 by Milton Cabrera
The staff Very friendly. And you always get what you're looking for.
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March 2024 by Renee Marie
Little girl at laminate area untrained rolling eyes at customers didn't catch her name spanish manager female young also untrained this place is a mess do not come here !
