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June 2024 by Samantha Celestine
Excellent customer service very friendly environment I had a Great experience definitely would recommend to friends and family to shop here 10/10
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May 2024 by Lucas Terteli
This place is always my first option
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May 2024 by luis paz
Good service, very attentive
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May 2024 by Dwitt Smith
I went there today with a issue about my payment the Spanish clerk behind the counter assumed I wanted my money back from my payment with a very rude attitude the way he approached me was like I was there to rob the place and he told me sorry I can't help you and you need to go to another store to me that's a racist act so I ask to talk to a supervisor he said he was the supervisor WOW that's who metro pcs is hiring that's why I'm leaving if you want racist rude service come to this store if not go somewhere else
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May 2024 by Meriyhen RDG
Really bad customer service
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April 2024 by Humberto “BERT” Picardi
Great experience adding a phone to my account. Ruth was super professional and efficient.
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March 2024 by Manuel Rielo
Worst customer service ever. I don’t come back to this store in my life. Very frustrating the attention of the staff.
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February 2024 by KHALED AWAWDA
Nice location and very organizedThey very helpful especially the lady in-front ..nice smile ?..Good luck
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February 2024 by Denis Diaz
Very bad service, I just went to the store to solve a problem on one of my lines and to exchange 3 phones for new ones and the girl told me that it was closed because it was her lunch time. I asked him what the problem was with my line and he said to call 611. I have had the same problem before and they solved it here in less than 5 minutes. Why don't they specify that in the public schedule? Is that the service that the company offers to its customers? I'm going straight to switching to cricket, as a customer I value the service offered to me and this today was a total disrespect as a customer.
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January 2024 by Deborah Mejia
I was treated so badly at the store on Pines Boulevard. Even the manager was rude. Never had such an experience trying to pay a phone bill. I had to call customer Service to get any kind of help.
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January 2024 by Timothy Clemens
I went to exchange my phone and the employees working on 12/29/2023 were very aggressive, fast-talking, and rude. The customer service was very poor. Didn't greet me when I walked in the store. Very unhappy with this store. Makes me want to switch to a different phone company.
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January 2024 by Jessica Bonilla correa
Sherling attending us well helped us with promotions
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January 2024 by Jaime Yepes
Sherling treated me very well today and solved the problem
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January 2024 by Jorge Luis
Sherling is very good, it has good customer service
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January 2024 by Alexandra Sarmiento
This morning, around 11 am, I stopped at the Metro PCS store at the address, and a woman attended to me. I asked her if she could help me with the difference between the iPhone and Android because I intended to switch to the iPhone. I inquired if they had iPhones available, and her response was negative with a somewhat rude attitude. I asked if they would be getting more iPhones in stock, and her response remained negative and somewhat harsh.I expressed my confusion about her tone, and she replied that she spoke that way and that if I didn't like it, I could go to another Metro PCS store. When I asked for her name, she refused to provide it. I then requested the name of the manager, and she claimed to be the manager herself. When I asked for her boss's name, she initially mentioned it was a woman but did not provide a name, email, or phone number.Later, another woman who was present in the store asked what happened, and I explained the situation to her. At that moment, when I was talking the matter with her, she threatened to call the police to have me removed from the store. The other woman eventually provided me with the assistance I needed, and at one point, I asked the "Manager" if the police were coming. The one who was assisting me then reassured me not to worry and said she would attend to me.This lady employee mentioned that her manager, Luis, would be returning to the store tomorrow.I have been a customer with Metro for over 10 years, and this is the first time I have felt completely mistreated by this person and her inappropriate customer service behavior. I would really like to speak with the owner if possible. What should I do in this situation? I called 611 and filed a complaint because this should not happen to anyone
