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September 2023 by Yeosh Bendayan
BMW of Lauderdale Pembroke Pines treated me in a manner that I would never expect from a luxury dealership - or by anyone in any line of sales. It definitely arises to some of the worst customer service I've ever gotten buying a car... which I've probably done 15 times in my life.My sales person had been great through the whole process, and super communicative but there was a problem in delivering the vehicle. Where things went severely off the rails is when I spoke to the manager. He was totally condescending, rude, cut me off when speaking to him, repeatedly told me that the reason they wouldn’t deliver the car to me is because I didn’t finance through them and instead went with my preferred trusted banking relationship.Then when I said I had a scheduling conflict to pick up the car says "well if you want this car, you need to come get it, or we will resell it". I tell him I need a little flexibility in my options - will they hold the car (that I've already put a deposit on)?He says they refuse to hold the car.I inform him that this will possibly kill the deal.He says 'oh well.'His resolution is for me to rearrange my entire work schedule - something I'm unwilling to do because I respect my client's time.All these things are pretty much forgivable, but what isn't is the tone that the manager spoke to me with. I don't know if this dude just had a bad day, maybe he's in the wrong line of work, or maybe he just needed a snack. I don't pretend to know his life... but what I do know is you shouldn't be the manager of a luxury brand and tell someone spending a considerable amount that their business doesn't even matter enough to speak to them in a respectful way.I did end up buying the car, but I’ll forever advise people against shopping here. Multiple emails and phone calls to the GM have gone unanswered as well, so it seems the problem is systemic.
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September 2023 by Vanessa Stark
I had an issue with my windshield wipers and Javier one of the mechanics went above and beyond to help me. He showed me that it was the way it’s supposed to be. He took the time to show me a different cars windshield to compare. He was very patient and helpful! You could tell he’s very passionate about his work! Thank you Bmw of Pembroke Pines!
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September 2023 by Anthony Cotugno
As always, treated spectacular by the service department. Had to replace all tires on my 2021 540i M Sport and Ronald Delatorre and Paola Soto were exceptionally attentive which I appreciate immensely. Mark Nichols was also very helpful with my decision on the tires chosen which were the staggered 20in Michelin Pilot run-flats. Lastly, kudos to the technician who did the actual work on the vehicle (don't know his/her name). I am quite particular about how I care for my vehicles and the respect for that was evident.
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August 2023 by Nijiyyah
My advisor Mark was amazing. I initially met Mark during a service visit. I had a number of questions about potentially trading my X5, I was looking for a used X6. Mark spent over an hour talking to me about the pros of the X6 and how much people loved them. He also pointed out some things I may want to consider going from the X5 to the X6. At the end he gave me his card and promised to stay in touch if one became available to test.We spoke a few times over the months to come and Mark explained that the used X6 were becoming more and more a rare commodity. So I did some research (at least I thought) and shifted to the possibility of an X4. I communicated this with Mark and he immediately sent me options on inventory. We set and appointment and I visited. The process was seamless, Mark and Laura in finance were awesome. Well I get home and realize with about 24-48 hours I don’t love this vehicle. Nervously I reach out to Mark he immediately contacts me and we set a time for me to bring the vehicle back the next day.Upon arrival Mark takes the time to go over all potential vehicle options in inventory between the two stores and we look at 3 vehicles I want to test drive. I completed my test drive and ended up selecting another X5, I guess if it ain’t broke don’t try to fix it. I love my new X5, my first was a V8 and this is a V6 so there is some adjustment there but other than that I’m in love with everything about it.This is my second purchase from Holman, my first was with Ky in their Mt. Laurel, NJ BMW store. With the service I received both times they have a customer for life. My car buying and car servicing needs are always handled with white glove service. Thank you Holman
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August 2023 by Estebania De La Cruz
Love my new car!!! I got the BMW 330Msport and I am obsessed. Thank you to my salesperson Fabrizzio Rosero he always goes above and beyond and is amazing. I appreciate him so much. And I definitely recommend to ask for Fabrizzio he is very knowledgeable and so helpful when looking for a car. 10/10 ?
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August 2023 by Kevin & Petrina Stewart
From start to finish, my experience was excellent. Barry greeted me with the warmest, most welcoming smile and guided me on where to go. Omar was very thorough, incredibly efficient on my immediate needs and ensured my recall and service was completed within this visit. He set proper expectations on how long my vehicle would be at the dealership and arranged for me to get a rental as loaners were not available. He consistently communicated every step of the way and when I arrived to pick up my vehicle it was washed and already pulled up for me. Best experience I’ve ever had at the dealership and I’ll absolutely use this dealership and advisor moving forward.
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August 2023 by Ramzan Ally
My sales consultant Fernando was truly a pleasure to work with. Very transparent and personable, he made me comfortable to work with him and didn't feel as though he was giving me the typical car sales rep treatment. I must say, this is one of the very few times where I was not apprehensive purchasing a car. This was the most expensive car I've ever purchased and walked away happy with my decision because of the experience i had with Fernando.
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August 2023 by Laz Ramirez
Very polite people from the entrance with the receptionist to the end with Ramon, the advisor. They took care of my car’s maintenance very fast taking in consideration I did not have an appointment. The technician, Joey was awesome and I loved the video report I got where I could see the inspection of my car. I have South motor BMW closer to Home but I rather wake up earlier in the morning, drive half an hour and bring my old BMW to the next county to this BMW service center for a better care and faster service. Thank you so much Lauderdale BMW of Pembroke Pines, FL
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July 2023 by Quincy W.
Easily the worst dealership in south Florida. Customer service is a joke. I had to greet the receptionist because she was too busy chewing gum and scrolling instagram. Took 30 minutes for them to bring my car when it was ready a day ago. Every time I've come there's an issue. I don't recommend this dealership at all. Most definitely won't be driving a BMW when my current lease is over. Thank you, God bless.
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July 2023 by Micheal Taylor
One of the best car purchase experiences I’ve ever had. Dillan was fantastic, knowledgeable, thorough and up front. He worked to make the sale happen and it was quick and easy.His professionalism will have me returning here for all future needs; both for personal and business.
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July 2023 by david kendall
My advisor, Julie Miller, is absolutely the greatest. She knows and understands the product and how best to maintain the vehicle. I can understand why she has been with your organization for so long. She is a gem.
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July 2023 by Spencer S
We recently had the pleasure of purchasing a stunning BMW X3 from Lauderdale BMW of Pembroke Pines on July 6, 2023. I can confidently say that our experience at this dealership was nothing short of exceptional. From the moment we called the dealership to the time I drove off in the car, every aspect of the buying journey exceeded my expectations.First and foremost, I must commend Tony, my client advisor at the dealership. Tony's knowledge, professionalism, and dedication to ensuring our complete satisfaction were truly remarkable. From our very first interaction, it was evident that Tony was genuinely passionate about BMWs and was determined to find the perfect vehicle that suited our needs and preferences. His expertise and patience made the entire process a breeze, as he took the time to understand our preferred build and went above and beyond to address all our questions and concerns.The buying process at Lauderdale BMW of Pembroke Pines was incredibly smooth and hassle-free. Tony streamlined everything, making sure we understood each step along the way. From discussing financing options to navigating through the paperwork (everything was "Docusigned" before pickup), the entire team worked seamlessly to expedite the process and provide a stress-free experience.If you are in the market for a luxury vehicle, I highly encourage you to visit Lauderdale BMW of Pembroke Pines and ask for Tony. I have no doubt that you will receive the same outstanding service and attention to detail that I experienced. Trust me, this dealership is the epitome of excellence in the automotive industry.Thank you, Lauderdale BMW of Pembroke Pines, for making our car-buying experience truly memorable!
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July 2023 by Jessica G.
This location is currently under construction with no show room, a sales person needs to take you to a garage to show you the cars. Once a sales person was able to attend us he seemed uninterested or just didn't want to help us. We left and went to a different dealership.
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July 2023 by Jorge S.
Mauricio in Parts is the man! Great service and will be bringing my 3 Series back soon. Will recommend to all my friends that drive bimmers!
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July 2023 by Lexi Gomez
Highly recommend working with Dillan from Lauderdale BMW Pembroke Pines. He’s awesome! He sold me a 330i at a great price and they even bought out my Lexus lease so we didn’t have to deal with two places. Great service, we’ll definitely be back!
