-
September 2024 by Jacqueline Delgado
I had both a spiritual and physical experience. My therapist displayed calm breathing exercises..post care. Thank you #Ham.
-
September 2024 by Nicole Sookdeosingh
One of my best massage experience was with Tracy-Ann the massage.therapist she was exceptional. The receptionist was welcoming. The room and the actual atmosphere were normal.
-
August 2024 by Yoana E
I had an interaction with one of your customer service representatives over the phone on Dolly Arnaud, regarding canceling my membership.
Unfortunately, I found the service I received to be unprofessional. Specifically, the tone she used, the lack of sensitivity towards the customer, and lastly rushing me down because she had other calls to take. "The representative was dismissive of my concerns and did not provide the assistance I was seeking. This left me feeling very unsatisfied with the overall experience.
As a customer, I value respectful and professional service, and I believe this interaction did not reflect the standards I expect from Hand stone. Me and My husband have been with you for more than 5 years. we did not have to be treated this way. I contacted via email and phone to corporate to make sure this doesn't happen to anyone else.
-
August 2024 by esperanza osorio
I had a wonderful experience with my facial from Jacqueline. One of the best I’ve had. Extremely professional and knowledgeable.
I’m definitely going back.
-
August 2024 by Stephanie B
I am pretty disappointed in my experience.
I went to urgent care because of back pain and they suggested that I get a massage, so I decided to try Hand & Stone.
When I arrived, I was greeted by a friendly staff member, Melody, who gave me a warm compress for my back, offered me water, and asked me to complete some info on an iPad. When I was finished, Melody explained how services work at Hand & Stone and went over some of my info. I explained that I had been at urgent care and that I wanted to spend the entire time working on my back, specifically the left side, which I also noted on the iPad. She told me it wouldn’t be a problem and to communicate it with the person performing my massage. I was really looking forward to pain relief.
The masseuse retrieved me from the lobby on time and brought me back to the room. She asked me if I spoke Spanish and I said no. She said it was ok and understood anyway. I told her my history and that I really wanted to focus only on the left side of my back. She said ok and to undress completely except for underwear. I told her I didn’t want to remove my bottoms since I only wanted my back and she said “oh, back only?” After I had already explained. I said “yes” and she said she understood and left the room. At this point I was hoping she would have viewed what I wrote on the iPad…I would assume that is the point of completing the information.
She came back and started to work on the right side, then left side. I asked her to use more pressure and she didn’t reply. I spoke louder a second time and she didn’t reply again. Then I said “thank you” and still no reply. She went back to the right side for a while and I assumed left was next. I made a few more comments to her in which she replied “ok” but I didn’t feel like she understood. I didn’t have a clock to keep track of time, so I was surprised when she went to my entire back instead of the left. When I told her she hit a spot on the left side that I needed, she said “well we are done now”
She told me to ice my back when I got home on my spot with pain. I told her the doctor told me to use heat instead of ice and she told me that that was wrong. She offered me water and then I didn’t see her again. I looked at my phone and saw that it hadn’t been a full hour.
When I went to the lobby, Melody asked me how my service was. I replied “ok” and then she asked what could be improved. I explained everything and she offered me an add on for next time. Then she tried to sell me a membership. I explained that I was reluctant to not pay the introductory price and have another bad experience. I don’t find value in spending $150 to potentially have a similar experience with some hot stones added to it. If she would’ve offered me the introductory rate again, I might have considered going back and trying a different masseuse.
-
August 2024 by Kandyce VILLAR
Very professional. I have been coming to Hand And Stone for multiple years. Some therapist are better than others unfortunately, the last time I went it was not as great as I would have anticipated. I had someone that I’ve never had before. Perhaps I should have spoken up and asked for firmer pressure, I also felt that my therapist seemed a little rushed in the service.
-
August 2024 by rusbely ojeda
I got a massage with Ruth, she was amazing and help me with my back pain, excellent massage and experience, and the girls in the front desk were so nice and kind, thank you so much to all! I need time to relax and it's was more than I expected, definitely coming back
-
August 2024 by Nicolette Nunez
I dont really like leaving bad reviews, but there doesnt seem to be any formal complaint process for this spa.
I went in for and paid for the introductory massage and I would not recommend this place for massage services, nor will I be returning. I would have rather gone to the pembroke lakes mall for $30.
My whole massage felt rushed, and it ended close to 20 minutes early. I informed the ladies when I checked out, who offered a 30 minute upgrade to my next massage. I'm not sure how that was a remedy to my current experience since the offer was contingent on me coming back and spending more money there (potentially on another rushed massage). After all of this I was then pitched the membership. No thanks ?.
In hindsight I would have taken my business and money elsewhere.
-
July 2024 by Jainny Bonilla
The best experience I have ever had. Shout out to Melody you are a queen MIA such a beautiful soul and Hector God bless your hands. It’s been such a long and stressful week and you guys made that hour magical for me . Thank you so much for your services.
-
July 2024 by Claudia Zarro
The service is great they make you feel at home! Sucell and Yvonne are my favorite in massages and i had a facial a while ago if i recall correctly it was with Simone shes great super nice i really feel theyre all very professional! The only thing i would say is maybe sometimes the towels smell a bit like humidity but i guess i understand given the circumstances. Thank you for your amazing service
-
July 2024 by Barbara Dejoie
Please don't join the membership, It's not what worth it. I was told that if you cancel your membership you want loose your last service. But according to their system you get 90 days to use your last service. I missed my 90 days by a week, so in order for me to use my last service I will have to reinstate my membership. So basically it is a long term commitment! You better off paying for service when needed or go somewhere else.
-
July 2024 by Yeny
Beautiful! Very pretty, so relaxing, very neat and clean and the girls are ever so friendly...loved Sofy and Taki! ❣️❣️❣️
-
July 2024 by Shonna Bradley
Massage therapist was wonderful, I’d choose her Everytime. But what ticked me was I was called two days in a row at 9 am asking to confirm my appointment. I work overnight so I was shaken awake back to back bc I scheduled for my partner as well under me. We get there and I ask if we can be in the room together. Receptionist said yes it’ll be $10 extra. Why?, when I heard her say the couples room wasn’t booked. Well she charged me $10 PER person then had the nerve to ask if I wanted to tip the therapist. Ma’am you took her tip. I won’t be back and it was the simplest things that did it for me.
-
July 2024 by Jasmine ALVAREZ
I had such an amazing experience with massage therapist Enrique. To be honest, it was the best massage I have ever received. I was completely impressed with his professionalism and his attention to detail. He made sure that I was relaxed and comfortable creating a perfect ambience. His care exceeded my expectations. He will be my massage therapist moving forward.
-
July 2024 by Julio Almenares
One of my favorite locations to come to. Just received the best massage with therapist Tracy Anne. Truly the best experience I’ve had at any hand and stone.
The front desk staff is very friendly and accommodating. Nicole helped me on arrival and checkout.
Thanks again
