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March 2024 by Anthony Paul Figueira
Great experience at Good Year Pembroke Pines.David Campbell was very professional and honest.Highly recommend taking a vehicle at this location. Great customer service.
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February 2024 by Antonio Toscano
Service advisor Christian Rivero did an outstanding job getting 4 tires replaced and a wheel alignment. Done on my car. His professionalism and courtesy were impecable. Definitely going back here!!
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February 2024 by Marcelo “PINK SHUTTLE MIAMI” Pascual
They take 30 minutes to see if they can align a Chevy express, after say yes they call me 3hs later to say the can't.Don't loose your time.Also the manager is a ride guy.
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February 2024 by Asdrubal PEREZ
Excellent service, the best information and the best willingness to help and guide the client, I am very happy ??
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February 2024 by Dania Biamonte
Excellent place! The attention was incredible! I always went to places near my house but here they helped me with everything I needed and I already consider myself a loyal customer. Many thanks to David and the boy Achilles, they are the best.
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February 2024 by Daliana Delgado
Great service! Aquiles helped my family and I with everything we needed.
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February 2024 by Daniela Delgado
I love this place! Great customer service! I took my car and Aquiles and David helped me with everything I needed. Definitely coming back. Very satisfied!
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February 2024 by Marta Ebiala
I have been a loyal customer since 2018.Yesterday I took my car for oil change and allingment.I was told that the car battery was charging low.I told them that I got a new battery at this place and it was still under 36 month warranty(I paid for new battery and labor in July 2021)Then I got an offer of replacing the battery but paying the difference between the old and new price of the battery but not paying for the labor.I told them that I will let them know.If the battery is still under the warranty I should not be paying for the replacement neither the labor.It should be replaced for free under the 36 month warranty that did not expire yet.Well I decided not to go back to this place because I do not like how they do business.They just lost a loyal customer after almost 6 years.
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February 2024 by Kevin Mendoza
Spent like 3k fixing my vehicle at this location. After a few days, the check engine light turned on. Went back to see what was going on with the light, and they wanted to charge me $200 for a diagnostic report. Are you kidding me ? I explained to them that I just took my vehicle there, and their response was that they could cancel the order and that I could go somewhere else. What a great customer service. Never again going to this location.
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February 2024 by Ben
By no means pleased to help you. The older guy kept jumping in that the initial “inspection” was 80-something dollars (I never had an issue with that or asked that) and that “electrical issues take time” when again I had no problem with that if it would be a few days — feels like they’re trying to chase customers away here.
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November 2023 by 1977mamon
Called this Goodyear location because it was closer to home. Had a screw in my tier the night before, I used a tire plug kit on my own to patch the hole temporarily and wanted to patch the tire next day just to make sure that I will not have any issues in the future with this tier. Called Goodyear and told them what I did the night before and asked if they can also patch the tier. I was told to come in and that they will take care of it. I waited for my vehicle for almost 3 hours to find out by their staff that once you had the tier plugged they will not put a patch on the tier. Waist of my 3 hours. Will never use this location ever again and do not recommend it to anyone.
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October 2023 by Liz Matos
Customer Service needs major improvement. I went in early for service on my car. I waited on line to speak to someone at the desk, there are 2 counter people and they are both talking to one customer. One of the techs, Walter looks at me and says "one minute, we will be right with you." and keeps talking. Waiting, now I have been standing there a total of 10 minutes. Frustrated I say, it is taking too long, I might have to leave. Walter just looks at me and says ok and keeps talking to other guy. Not even, I'm sorry ma'am give us another minute, we are almost done and will be with you" Nothing, and I have been going there for 6 years already and have 3 cars serviced there. Their customer service is getting worse and worse. And they wait until the end of the day to call me and tell me that my car needs a laundry list of issues to fix. And I always drop my car off in the morning between 7:30 and 8AM right before work and they wait until 4pm to call me. Went to Tire Kindgom next block over instead and they were more than happy to service my car. Much better customer service over there.
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September 2023 by John
I had an 8:30 appointment on 9-14 placed on the Goodyear website for an oil change. I arrived 10 minutes early. I was told after checking in and handing my keys over that my car would be ready by 12 noon. I replied that I had to be at work in Miami at 12 and had asked what's the point of making an appointment. I was amazed when I was told all these cars are ahead of you. Absolutely absurd and unacceptable. I had gotten up early specifically because I had the appointment, and been there previously with an appointment. They clearly were going to take jobs ahead of my vehicle that they could make more money on.
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September 2023 by Bentidos
Carlos went above and beyond to help with an oil issue. He waited a few minutes after closing to make sure we picked up the car. 10/10 service would recommend to everyone.
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September 2023 by Luis H Velasquez
My family has been taking their cars here for over 10 years (since it was called Martino). The service manager Dave Campbell is a knowledgeable and honest mechanic.
