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January 2024 by Dorit Weintraub
I just visited the Pembroke Pines Floor and Decor for the first time today.Mr. Reece Mumford was the associate who assisted my husband and me as we searched for wall and floor tiles for a small home project. He was patient as we selected and then changed our minds regarding tile choices. He was knowledgeable about the products and professional. When there was not enough of one of the tiles we wanted in stock, he made repeated phone calls in order to locate another branch that has the tiles we wanted. We appreciated this. We were very pleased with our first experience at the store.
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December 2023 by Paul D
**Edited** I've edited my original review because Floor & Decor reached out and apologized, which I appreciate (they did not ask me to change my review at all and did not even mention the review when they called). In any case, I'm still going to leave that completing a return was not easy. My return was within the return time, in the original unopened boxes and with the receipt. As you see in their response below, they can play games with their return policy. I had to jump through all types of hoops and stand my ground demanding they honor their return policy before they finally relented and accepted the return. Just keep that in mind when shopping here. They really need to update their printed return policy or honor their policy to accept returns at any store, within the return time, and with a receipt. Not that hard.
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November 2023 by Mary Debra Pawlowski
Customer service is horrible. The guy working in the wall tile was more interested in talking on his cell phone then doing his job. He insisted that they did not carry a particular type of tile that I asked for and that I should go to the other location. Luckily I kept looking on my own and found it or I would have wasted a lot of time. After getting to the register they do not have bags or boxes to carry things in.
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November 2023 by ANDREA KOVACH
I am giving a five star to CHLOE from the Pembroke Pines store. She was amazing she went out-of-the-way to help me after hours and hours of calling and calling and trying to find a tile that I bought six months ago that it’s out of order in such short period of time a product can be out of order.So frustrated!Floor and decor needs to better the phone customer service!
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October 2023 by Alexis M.
I have always taken pleasure in fixing up my home but after this experience at floor and decor I will never be returning to your store. I recently visited your store and I was the biggest regret of my shopping journey. I went with my mother and meet with a gentleman named Reese. Firstly he was rude he rushed me and did not seem to be very interested in my purchase. On top of that he looked and smelled like marijuana I've been around long enough to know what that smells like. He doesn't appear to enjoy his job very much which made my time spent there pretty gloom. If these are your standard for work I feel sorry for who ever is in charge of your store. Please try to get better help and people who care about your customers because so far it clearly seems like you do not want our business. Please contact me for any questions or concerns.
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September 2023 by John Smith
I would 100% recommend this location Stephanie was a big help. She was the only one who offered me any help after stand around for 20 minutes. She help me pick out tile and saved me a big headache. If you guys need anything at this location ask for her 10 out of 10.
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September 2023 by Jojo Andrea
Remodeling my bathroom and Stephanie helped me pick out the flooring and backsplash and the wall tile. she took her time and was super patient to help me. she showed me samples and did a visual right there on her tablet I loved that! highly recommend her. Thank you Stephanie!
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September 2023 by Andrea Wray
Got the perfect tiles for our bathroom remodeling project. The finished
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September 2023 by Dee Muy
Remodeling a room can be sooo stressful! We know what we like but we aren’t designers. So making an appointment with Kendra and going through everything together was the best decision ever! She was knowledgeable and friendly and patient. I would recommend this route to anyone working on a home project!!
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September 2023 by Mirta Sanchez
We visit Floor and Decor Pembroke Pines store and were attended by Eddie ( manager). Even though the store was actually busy, he gave us the time we need and went to even call other stores to find out if they have the specific tile that we need. And then, since they didn’t, he will follow up with the DC warehouse. Thank u Eddie for going the extra mile.
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September 2023 by Nafeeza Alli
Eddie here at this location has been such an amazing help to us. He knows everything possible for house, bathroom and everything remodeling. You can walk in having no idea what your doing, to walking out feeling confident. He never got annoyed or tired of us and went above and beyond and helped us get everything thing we needed to finish our remodel. Eddie is very kind, knowledgeable and makes sure you are happy when you leave this store. Words cannot describe how much recognition and promotion he deserves. Very Glad he was working when we decided to come in today!
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September 2023 by Nafeeza A.
Eddie here at this location has been such an amazing help to us. He knows everything possible for house, bathroom and everything remodeling. You can walk in having no idea what your doing, to walking out feeling confident. He never got annoyed or tired of us and went above and beyond and helped us get everything thing we needed to finish our remodel. Eddie is very kind, knowledgeable and makes sure you are happy when you leave this store. Words cannot describe how much recognition and promotion he deserves. Very Glad he was working when we decided to come in today!
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August 2023 by Adriana Thais Bello
Best place to buy tile! Beautiful and good price. Manager Eddie is incredibly professional and the best customer service I have experienced ever! Will keep buying anything else I need with my eyes closed! Thank you Eddie!
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August 2023 by Ana
I cannot comment about all the people that work at floor Decor, in Pembroke location, but I will about the designer, Kendra.I was looking around, and I saw her on her computer. She was so nice. She was waiting for an appointment to show up. Not only did she talk to me, but she actually followed me to the type of laminate flooring that I was interested in by calculating the footage of my rooms she gave me an estimate of how much it would cost me.Once we got back to her office, she scheduled me an appointment to see her the next day. It was all a very wonderful experience, thank you, Kendra!
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August 2023 by Sharon
When I picked up tiles, boxes of different tile were mixed in my order. Andrew, a very careful loader, showed me. When I ordered the tile, there were LOTS more available than I ordered. I immediately contacted my designer. She refused to honor the order, saying that they were all out, and told me I had to travel a long distance to get the missing boxes. I asked her to please get approval from her supervisor to have the three missing boxes shipped. It's been four days and they are still refusing to ship the three boxes that were missing from my order because of their packing error.