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February 2023 by Tj Palmer
Some help on the inside is ok and some not. I had great experience in the perfume department but not so good in the pandora area
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January 2023 by andrea maynard
I have been a Macy's shopper for over 20 years! I went to purchase a men’s cologne for a friend’s birthday at Pembroke Pines mall. Understanding that Sundays is always busy, I knew I had to wait for a few minutes which was not a problem. I asked a saleswoman at the women’s counter to have someone to assist me in the men’s counter. I watched the young lady call for assistance. An elderly woman in a burgundy top and dirty blonde hair came over and ask if she can assist. I asked if there was any deals going on. The elderly woman states “No” and walked to the other side of the counter to straighten other cologne packs and assisted other people. I went back to the other rep and ask if she can assist me. I advise the experience I had which she apologized. I asked for the old lady’s supervisor and the rep stated she did not know who I was talking about. After the sale I went to several people who advised that may have been a vendor. I did have another rep that walked around with me trying to locate the old women and we couldn’t find her. I will make sure that I go to Macy’s to find who the rep is and blow her up on social media for her callous behavior. I will expose her and advise my friends and family NEVER to shop at this location until this issue was resolved. I have NEVER felt so disrespected in the many years I have shopped at Macys. I WILL NEVER SHOP At that Macy’s department store anymore. Will also cancel my card.
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December 2022 by Charles Long
I love Macy's as a general rule, but I found it very cramped in this location especially in the perfume/makeup area's.The people were super friendly and helpful, great staffing here....but super busy!And yes, you can find just about anything on the upper scale of nice...but sadly they didn't have the Chanel foundation i was looking for, for my daughter.The best parking is on the north side of Macy's, lots of handicapped and extra parking in the covered garage...but be aware of your surroundings here...there have been robberies in this parking lot before. And to be honest, I didn't notice a good Police presence given the time of year. I did notice a couple security vehicles, but would have liked to see city police in the area. This is a nice area, but that doesn't stop the bad people sometimes.Be safe all.
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December 2022 by Dpine Dani
Yvette at the Pembroke Pines Mall in S Florida was simply fabulous! She made me feel like a valued customer. She took time to help me find the right size. She also held a dress for my sister and followed up with us. She is so professional and kind. She is an asset to Macys and to Customers. I recommend her for a promotion to supervisor. She is a rare gem??♥️
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December 2022 by Jason F
Great deals! Recently bought a pair of sandals for $10!!! And is not the first time. The staff is great also. I go often to Finish line to scoop up deals on shoes for the whole family.
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December 2022 by Enrique Ros
Never have I been so rudely treated and ignored at any Macys location. I don’t know what’s going on with the workers. But I came in to get a full suit. Head to toe. And no one came to me to help me. I had to wait 25 mins for a worker to stop talking to someone to answer my simple question. He told me I had to wait. Then women at guest services refused to help me find a shoe size. I understand that isn’t her department but instead of finding the worker in the shoe department she told me I had to wait untilSomeone shows up. Not I will call someone for you, you must wait. I waited another 30 mins till the man came out the back room. This is absolutely insane. Never again. I took my business somewhere else.
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December 2022 by Gerardo Rivas
Macy's is a great place to shop. Good quality merchandise. Top brands and good prices. The only issue is their American Express Macy's card. It sucks. With zero balance and impecable payment history the card was Declined at Macy's for less than $50.
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November 2022 by Nichelle W.
Was looking to replace a suitcase that was stolen since I have the rest of the sad... Unfortunately it was very hard to find anyone to help me, the website said they still had it but there was nothing remotely close on the floor, it took me over five minutes to find someone at any register... They did looking online to see it was available for shipment.
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September 2022 by Elodie Lefort
Yesterday I met a lady at Macy's, her name is Marie, she is the nicest person ever, she took her time to help me, and she was so patient and friendly. I'll be going back to the Macy's in Pembroke Lakes mall because of her. I think anyone who met Marie would agree that she is one of a kind. Please Macy's, she deserves recognition for the best service because for all those years I have been shoping at Macy's, it's the first time I have found someone that helped me the way she did.
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September 2022 by Claudia Forestier
Macy's selection for formal plus size women dresses is a problem. I'm going to a wedding and I'm trying to find a cute dress to wear. What I found mostly resembles my grandma's 1989 collection. Plus size women are very fashionable and there are a lot of cute styles out there, but Macy's doesn't have a clue as to what the new trend are. Their selection is very unacceptable for a stylish plus size woman. What is supposed to be high end is very low end. Not even acceptable t for dress for less bargain stores. I'm very disappointed .
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May 2022 by Wendy Johnson
Macy's has a great sale today. Many items marked clearance. The store was busy with shoppers and plenty of merchandise. I visited the shoe department but noticed sales in other departments.
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March 2022 by Lindsay M.
I like how organized this Macys is and the great deals and sales they have even if you don't have there credit card. They always try to give you they also have an award program you can sign up for free. The clothes are always cute and accessories and just about all the have. Perfumes and all . I always walk out with something . I always love the fashion. The only downfall is it's hard finding someone to check your stuff out . It' seems to be empty most of the time in certain sections. But if they are around at the time. Then they are very nice and helpful if you don't see your size on the racks they tend to have it in the back or can order it for you . They also have a pickup section which is a plus if you order online or in store . They also let you keep the hangers if you need it give you gift receipts and so on .
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December 2021 by William M.
Don't know where to start, this store is like they just replaced the Ross sign with Macy's. No staff, no selection, merchandise disorganized. Better to just close this location than keep it open in this state...
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September 2021 by Karen N.
Years ago, I worked for a Florida favorite called Burdines. Now, Burdines is Macy's. What is new is something called Backstage and you can get deep discounts. For an example, Wick Candles are sold at an unbelievable cost of $9.99. Same candle at Yankee Candle is $24. You can get clothes, kitchen ware, bedding and gifts in this area. However, I think these items are final sales. There is another area called Last Act. These items arrive here before they are sent to Back Stage. The downside is that it is hard to find a sales clerk or a register. I remember when I worked for Burdines at times we had more clerks than shoppers. We would crawl over each other to get to the customers because we were on commission. Macy's continues the commission method of sales, but I have yet to see clerks run for my item, snatch it out of my hand and tell me their name.
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August 2021 by Patricia M.
I would like to thank Manny in the Mens Suit department. He took the time to properly measure my son (a recent college grad) so that I could buy him the correct size/fit dress shirts. He could not have been more pleasant and helpful. The employee that I had contact with prior to Manny was very nice, but knew very little about mens sizing. She had previously advised us to buy the wrong size for my son. She did not bother to measure him. You need more employees like Manny who go out of their way to help people. Thank you Manny!