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March 2024 by Marienny Rodriguez
Went last week to return some items I had purchased on line. I’m a frequent buyer and I have returned stuff before to the store with no issues. That day that I went I had a horrible experience, the store had just opened and it’s not like they were super busy. I made my line and waited for my turn like I always do. It was my turn to go up to the register and they told me they couldn’t find my account. I have never had this experience before so I said ok let me go out of the store because my account wasn’t pulling up on my phone. I went outside of the store and I was able to retrieve my information. I went back in the store and made my line AGAIN and waited for my turn, when I approached the lady in the register she flips the computer screen around with an attitude and tells me “ I told you I couldn’t find your account” I said wow relax and please call your manager. She proceeded to tell me that she was the manager. I asked for her name I told her she didn’t have to be so rude, that I shop at this store all the time, the store had just opened so it’s not like she was tired from a long day, even if she was tired that’s NOT a way to treat a customer. The manager name was Sally F., what a horrible experience I had and I was just trying to get the correct size since I had bought some clothes to wear for my birthday.
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January 2024 by Roxy
Clothes are just as worthless as their workers and customer service. They refused to refund me even though it was within the time limit after the holidays. Then the guy at the register couldn't find me in their system even though I've been shopping here for years. He called customer service then I was transfer to a supervisor then immediately hung up on. No one tried calling back and the guy didn't know what to do.
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January 2024 by Adriana Martin Acosta
Good place.
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December 2023 by N
I love the store and the clothes are amazing. I have been client for years and many more!I love to buy online because the store I have close to my home is a nightmare.It is the second time I go to Express in Pembroke Lakes mall to return small items and the manager, who was working as a cashier the both times, is super unfriendly.She has an attitude all the time I go there even when the only words we exchange is for the return process. Looks like she doesn’t like what she does, never has a smile in her face or a friendly gesture or word. And never she replies me back when I thank her for the process.It is the WORST customer service I ever had in my life.I hope this review helps to change her attitude and provides a satisfactory customer service.
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December 2023 by Elizabeth Gerdts
The (Westland store) this place was a total mess unfortunately the day we visited. It seemed they were short staff and they had alot of new merchandise that needed to be hung up. I would recommend not opening the store until it is presentable for the customers.The manager there always looks uptight and she is never friendly. Unapproachable!
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September 2023 by cheauv White
I like the style and quality of clothing here. The customer service was good.
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July 2023 by Yami Hndz
Long line 2 cashier. VERY SAD. UNACCEPTABLE.
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June 2023 by Ingrid Mclean
Found exactly what I was looking for. They even matched the price in-store with the on-line price.
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March 2023 by Nina Sky
This store is very disorganized, the staff is rude including the managers. I felt like they don’t even want to work there because I was not even offered help. My experience was so bad and uncomfortable that I had to leave right away. Horrible!
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February 2023 by Martha Richburg
Nice clothing store but clothes are to expensive and don't really need to be
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September 2022 by Qasim Patel
What and amazing experience I had!!! Gigi thank you for helping me with the exchange of my pants for my suit and going an extra mile in finding it from the back room for me. Also the suit I bought online came without a hanger and suit bag, Gigi hooked me up with that too. Thank you again for such an amazing experience.
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June 2022 by Reyna R Cruz
Just looking for a gift for my step dad on Father's day
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May 2022 by Harry
Be where they are scam artists sell a lot of faulty product and once you try to come back and make a return they make it Mission Impossible. Very rude staff, we had a very legitimate return to do we have the receipt and everything else and they gave us a million reasons why they couldn't then they tried to say it was already returned even though I was the one that bought it for my girlfriend they even started contradicting what they were telling me they held up a big line customers started getting aggravated we ended up leaving and biting the bullet but the staff was absolutely horrendous I do not recommend anyone ever shop at Express it is always a horrible experience when I go there with my girlfriend
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May 2022 by Alberto Marrero
Great store. They always help me get clothes for my wife a daughters Thank you.
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April 2022 by Stephen B
Fast service. Great selection!