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June 2023 by Philip Ruark
Ted is a wonderful man! I had reserved a truck at another place but did not have it in stock. Ted was very nice and helpful and got me all set up. I appreciate his helpfulness.
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May 2022 by James Sykes
Decent price, great service.
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March 2022 by Denise
I Rented a Budget truck from Ted’s for 9am. Ted called at 8:30am and said it wouldn’t be ready until 9:30am. My husband showed up at 9:30. The truck wasn’t ready until 10:50 Ted’s is 20 minutes from my house. The movers I hired were there at 10:00am. I was charged an extra $100.00 for an hour of their time while we waited for the truck. When I called Ted to explain what was going on, thinking he may give us a discount or throw in the $14.00 moving blankets for no charge or something, he started screaming at ME. I think Ted was off of his meds that day. The worst and rudest service I have ever experienced. I’m not sure how he stays in business
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September 2021 by George E
Tracy is awesome & very helpful. Thumps up
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July 2021 by David A.
The owner Ted is to ignorant to do business asked for a quote and git alot of lip service, when I asked him about a moving quote after he finally got the rental truck price he told me that if he gave me a price it would be too expensive for me, he braged that he made a million dollars a year. A very unprofessional armature at best and a con man. He wanted to fight me, don't waste your time with this clown.
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August 2020 by Teodor Antonov
I rent a truck from that location and i had excellent customer service experience. I did pre trip inspection so far everything works perfect.
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October 2019 by Daniela Masselinkchen
Budget has great deals. If u move from up North to South Florida you can get a truck for $ under 100 three days and mileage free they need trucks in Miami not Orlando or Jacksonville. With our business we rent many times from Jacksonville to Miami $100 and 4 days truck Milage free. Love Budget
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September 2019 by Charles R. Ferguson
Be honest with the equipment he rents.
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July 2019 by Tara Italia
Was suppose to pick up our truck & tow in Pompano Beach, but they didn't have the tow & you're required to pick up both items at the same place. Once they told me I was going to have to go to the PEMBROKE Pines location, I had to google & see where abouts it was located. After reading the reviews, about the owner being unprofessional, there being reservations made online and there not being a vehicle, tand the trucks being all together faulty I instantly started to freak out, seeing as we're driving all the way to NY. HOWEVER, this just proves why I always form my own opinion on people. Both of the men working were SO AMAZING& helpful! Before even arriving at the location, my boyfriend and I were so backwards trying to find this place, I had to call three times for directions, and he was so patient and kind.The truck was ready & awaiting us before we got there. While filling out paperwork, he made sure to explain everything that I was signing to me. I swear his phone must have rang 30 times in the short time we were there, and he was so still so patient& kind. He even gave my boyfriend pointers on making sure the car is good while towing! & with us having to drive the car another 40 minutes home, relieved all of my fears that the truck would have mechanical issues! If I could give more than five stars I would!
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May 2019 by Kimberlee W.
Would not recommend, need better trucks. Missing jewelry. Had my jewelry box on the other side of the house. The movers did not need to he on the side of the house. I found one of the near that side telling me the dog got out of kitchen. Not there problem. That night checked into hotel room took my jewelry box inside, looked inside and I had 2 pairs of earrings and a necklace that meant the world to me. How sad
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April 2019 by BRONZO
Closed during office hours, nobody answers the phone and it says open online. Call before you go, don't waste your time.
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April 2019 by Yaritza Fleites
Worse customer service ever! The first time we were dropping off a truck from an out-of-city move, the representative was over an hour late opening the store. The second time we were picking up a truck and the representative literally said that he was going to be at least 30-minutes late to either come back or call customer service to switch store. The worse part is that he immediately hung up and didn't even let us say anything. Stay away!
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March 2019 by Alex F.
DONT MAKE RESERVATIONS ONLINE WITH THEM. I made an online reservation for the smallest truck they have two days prior to needing it. When I went in the sales men tells me they no longer have my truck available they only have bigger and I would have to pay more even though they're the reason they gave up my truck. I upgraded because I need a large enough space to fit my belongs. Once I finally get to the truck it's filthy with snacks and dirt all over the floor in the front and back. Then the day before I and supposed to bring it back their calling me asking can I bring it early because another client needs it. First I didn't get my truck on time or the vehicle I requested then they want me to bring it back because the customers going out of town and their money hungry. Terrible experience would never book again.
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February 2019 by Cassaundra Fortune
DO NOT USE THEM! I decided to give them the benefit of the doubt after reading all the reviews online and seeing how bad the customer service was. I booked my 12ft truck earlier this week online and had a confirmation number and everything. I decided to call them and check with some questions I had about the deposit for the truck. After calling the first time and being put directly on hold for more than 5 min I hung up and called again. Where a woman answered the phone. I gave her my information and told her I had a reservation for pick up on Sunday. She told me they are not open on Sunday even though when booking online it says they are open. She claimed to have called and told budget to take them off Sundays. She told me that they do not have a truck for me even if I could come on Saturday. She gave me the customer service number and told me that there are 2 locations in the area that are open on Sunday (even though when I booked it online this location was the only one open on Sundays within 15 miles). I called customer service where they told me someone would call me back to try and find me a truck. The customer service agent didnt even confirm my phone number and she got it wrong!! I had to stop her from hanging up to give her the correct number!! Like what kind of employee doesn't confirm a call back number!! This location is the worst and so is Budget as a company. Don't fall for it like I did the reviews are REAL!!!!
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January 2019 by Luis marcos
Don't even bother