-
January 2024 by Elena Justice
Great service—extended rental car for an extra two days. Great customer service.Will definitely use them again.
-
December 2023 by Michael S.
WARNING: Avoid renting here! Read recent posts...it's a pattern of disingenuous behavior from this location.I had a rental for a truck to be picked up at 5PM. I received a call from this location less than 1 hour before my scheduled pickup time, only to be told that "there was an engine problem and there is no truck available." This left me scrambling just hours before a 300 mile trip.I contacted Budget, and their resolution to my issue is to offer me an alternative rental location 35 miles from me, for TWICE the price I had through Costco.Save yourself the frustration and anger and avoid Budget (and this location).
-
December 2023 by Jeff Berg
Called me 13 hours before my pre planned rental to tell me they were canceling my reservation and had no cars at all to offer to replace. Lady calling was very unfriendly and not customer service oriented. Best to steer clear.
-
December 2023 by Jenn
I will never use this location ever again. I rented a moving truck on Nov 4. I go to this location today to pick it up and was told that they have tried contacting me(one hour before they opened, on the day of my move) telling me that the truck wasn't available. Are you kidding me? The day of. Never got a call until the day off. I had to take Ubers to get me from my place to the location and back home thanks to their inconvenience. No other trucks in my area were available unless I wanted to drive all the way to Boca. Horrible experience. Do not recommend.
-
December 2023 by German Posada
Easy to book online and pickup in the store. Friendly employees. They are also open on Sunday's (very few in the area are). Prices are very competitive versus other rent a car companies. Invoicing is clear and well explain.
-
November 2023 by Luis Rivera (l0ufromdaBX)
Saw the reviews for this place were terrible after I made a reservation. When I saw the most common complaint was no cars available I called them right away. I called at 8am on the dot and was told that my reservation was in place and as long as I didn’t come late my car would be ready to go. My pickup time was 11:30am I arrived at 10:59. When the woman got my information to pull up my account she looks at me and says she doesn’t have any cars. How does a car rental place that takes reservations not have any cars? I was told that someone would be returning a car within the next half hour so I waited. Luckily for me someone returned a car 15 mins later so when I was checking out I was told about the 300 deposit that is needed to rent the car. I cancelled and left. I think that is a common practice but my 1 star is for telling me you had my reservation when you did not. Also I overheard the woman tell the other woman “I have 20 reservations today and no cars.” How the hell does a place like this continto stay open when that happens? Close this place down bruh. Use TURO instead.
-
October 2023 by Jaiye Bradwell
The service is always great! They're super accommodating when they can be. The transaction is always smooth. Even when they're busy they take time to acknowledge each customer. I'll continue to come to this location.
-
September 2023 by Abdul Gaz
Great service. Reps are very helpful and attentive. I have great experience.
-
September 2023 by Marlene B.
Really disappointed with the last few times I've rented here. Today, I cancelled my reservation because they did not have one clean car to rent me. The cars were filthy. Last time I rented, which was about a month ago, the center console was full of junk left from previous user. Also heard same story that the car cleaning company didn't show up. If they're not showing up, get a new company. There are plenty of car washing services that would be glad to take your business.If you accept a reservation, you need to have clean cars ready for your customers. No excuses.
-
August 2023 by Cathy B
I have rented a 12 passenger and a 15 passenger van both occasion the van were terrible interior smelly and outdated no electronic device accommodations other than a cigarette lighter input no GPS I don't think it had sufficient amount of power steering fluid very difficult to steer vans these were family trips I would not rent vans from this company anymore unless there's an upgrade for these vehicle
-
July 2023 by Mike Iravani
Very friendly associates explained the services tolls very satisfied will use them again
-
July 2023 by Andres D.
I made a reservation and called to confirm if my car is available. No car available. Good luck renting from this budget location.
-
May 2023 by Giovanni Soto
Very satisfied. Car was clean ,ready on time and price was good.
-
April 2023 by Outsider H.
This place is a franchise, not a corporate location. This means they are not notified of any reservations ahead of time, nor is their inventory shared with other places. So when you show up with your reservation, it's pure luck whether or not they have a car available for you. Unfortunately they didn't have one for me and I had to go to another location. I gave them two stars though because the staff is generally decent and courteous. They seem like good people in a bad situation... The fault isn't theirs but rather whoever setup this unfortunate unprofessional franchise system...
-
March 2023 by Maja Maniatopoulos
I had amazing experience in Pembroke, Pines, Flamingo Road location. The staff is super nice and very helpful. They really go beyond. I will definitely rent my car from them again.
