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May 2024 by Adrian Ulloa
Need more employee customer service sucks
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April 2024 by Gs 350
(Buyer Beware) Damaged one of my tpms sensors during installation I returned the day after for them to tell me to go to another location , same result so I called back , told me to go to the dealership because they found it “weird”. (Went here and to another Bjs location 4 different times) Waste of time to even bother for a mistake done by them (Pembroke Pines location) Any other tire shop would have fixed the problem they caused on sight . They rather leave customer with new dashboard light, very unprofessional Any other tire shop is better than Bjs tire center (Pembroke pines) don’t go here unless you want an unfinished job & bad service .
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February 2024 by Idsia R.
This location in powerline is horrible rude employees and managers will never return they try to scam you and then get upset when you claim anything, experience. I will stay and keep shopping at Oakwood and Pembroke Pines lovely employees there and very helpful.
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January 2024 by Amanda L.
I love visiting this location. I usually come here right when it opens as it's nice and quiet, which is perfect when I'm buying a bunch of items I need in bulk. It's large enough that you won't feel cramped with other shoppers. I do find that it has been a lot cleaner than it has been the past few years! My only gripe is sometimes a usual item I buy in bulk here, which will no longer be carried by the store. Nothing too major but disappointing as I would save more money buying the item here than a different store in general. Other than that, they have many products and carry different brands as well as produce their own Berkley Jensen products. Sometimes, I find their own brand products to be better than some name brand. The staff here are kind and helpful, especially in the deli area. I love shopping here, and I'll definitely be here again to do my monthly restock of items!
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November 2023 by Elio A. Torres L.
Unbelievable how people nowadays don’t want to work or don’t think that they are performing a service. I called to have my tire checked since I just saw it losing air. I was just trying to ask him when I could take my car over there. The man who answered my call just worried about giving me all the reasons and excuses to dump my request. That man, without even letting me finished just kept saying: - did you buy the tire here? - do you have proof of tire purchase? - what kind of location of the damage? All this in less than 10 seconds…. What an experience…
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November 2023 by Susan Frearson
BJ’s Tire Center deserves recognition for they’re kindness in helping me with air in my tires and checking the pressure without any problems! That’s the way customer service should be. Thankyou !Pembroke pines BJ ‘s tire center
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November 2023 by Hector J.
Avoid to refill your propane tanks in the Pembroke Pines BJ's nobody on the bay for tires and took them 30 minutes to fill up my tank.
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November 2023 by Jorge M.
Customer service lacks the understanding of "customer service" Vincent the manager was really rude and brushed off my concern as he was on a personal phone call. Directed me to online customer service! Will be canceling my membership this week and switching to Costco thanks again Vincent for lack of customer service!
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October 2023 by Josh N.
Horrible customer service in this place. I wasn't able to find an item so asked for help, nobody knew where the item was located, then I went to the member service desk, the woman working there page 4 times, no 1 but 4 times and nobody showed up. I asked her to call the manager or whoever was in charge, and I received the same treatment, the manager didn't bother to showed....if the manager behave that way what to expect from the rest of the people
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September 2023 by Austin B.
It's a decent enough BJs that will definitely get you what you need. Usually this place is clean and pleasant but there has been times where it was in disarray. The staff here is very hit or miss and thankfully it is a bit most of the time! They help point you to where you need and will help get the items from a higher shelf if need be. Prices are wonderful and everything is in bulk so you have to get it less often. I like that they have a multitude of brands so you're able to get a cheaper or pricier brand if you want name brand. The BJ brand is definitely the best in my opinion! One great thing is they have a bakery so there is always an insane amount of freshly made breads and cookies. They also have cakes here that you can hey customized for a pretty decent price! Prices are reasonable and with the friendly staff I'll keep coming here for sure!
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September 2023 by Tammy Adar
Terrible experience here. Made an appointment online and ordered the tires. They confirmed the day before. 20 minutes after we dropped off the car we get called that 1- our tires are not in stock and 2- that our confirmed appointment time didn't exist. Tire and store manager were utterly unapologetic and cared nothing for our inconvenience. Don't go here!!
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July 2023 by Erica Shaw
Always a great experience. I recently had my tires rotated and balanced and while the staff are always courteous, they have a high turnaround and I never see the same mechanics twice. However, the supervisor, David, was the best. He was honest, and his advice was helpful & valued. He even worked on my vehicle himself so I didn't have to wait too long, which I appreciated greatly. The tire center gets a lot of work but they are understaffed, which is a shame because the mechanics are expected to service vehicles and constantly go back and forth to the office to answer phones and check in customers. For the great pricing and service, I would definitely recommend buying BJs tires.
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July 2023 by John H.
The employees who work here lack any understanding of customer service .I went to fill two propane tanks. The employee in the tire bay was doing nothing but told me to come back in thirty minutes due to the weather. The problem was there was no thunder and no rain! I went into the store to speak to the managers. Despite the fact they could see out the door and that the sun was shining they refused to arrange to have my tanks filled. . It clearly became a matter of not wanting to help the customer and wanting to demonstrate their dominance iin this interpersonal exchange. I will be ending my membership which I had for 15 years. Costco here I come.
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June 2023 by Christopher Persaud
I scheduled my appointment a week out, when I arrived there was only one technician working, stating that it doesn't look lile they have the tires I ordered and paid for 1 week ago, I had to wait an hour before they started working on my car and over 3 hours just to change 4 tires, I'm honestly never getting services from here
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June 2023 by Karelin Pacheco
bad service my appointment was at 12, my tires have a guarantee because I bought them at bj's for balancing and rotating tires and they didn't want to do the service (I brought my receipt) they are abusive
Terrible, bad service, I had an appointment at 12 because my tires have
BJ's warranty for balancing and rotating tires and they did not want to do the service (I brought my receipt) they are abusers. More than an hour has passed and my car is outside the garage.
