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February 2024 by Jony Oliveir
Excellent
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February 2024 by Noel Star
The employees are rude
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February 2024 by Pamela Delvalle
Horrible customer service, waited over 45 minutes for a car and when asked the man in the front said it’s being cleaned he could bring it to you dirty if you want. Only came here because Cadillac sent us over. Never again. Rather take an Uber.
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February 2024 by Blade 305
My Rental Experience has always been Excellent with Avis. Your customer service is A+.
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February 2024 by Yossi Kamar
OK cars
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February 2024 by Everett Peacock
Slow, understaffed, but friendlyVera Buick uses them for loaners. So have them deliver your loaner instead of waiting 45+ minutes
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January 2024 by Peggy breland
Always have a good experience when I rent from them and the workers are friendly and pleasant.
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January 2024 by R K
Not a good place. I reserved a car to do Uber and they let me do it. I received a rental confirmation. I tried calling to confirm further and no one answered, so I went there and they said they don't have a car. Very unprofessional
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January 2024 by Alexandra P
0% oil in car
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December 2023 by Natasha Alexander
This is my first time writing a review, although, I've had this same bad experience with Avis P6P location several times. I reserved a mini van several weeks in advance only to arrive at 10am (my reservation time) and be told that they do not have a vehicle for me. They tried to offer me a smaller vehicle that they claimed could hold the same amount of people not accounting for our luggage. The thing that made me most upset was the young lady at the front desk, Jasmine, called me the day before to confirm that I would be coming for the rental. I told her YES! So I was incensed that 2.5 hours had gone by and I still did not have a vehicle. I even asked the young lady working the front desk why she called me the day before to confirm I was coming but not have anything available. She said sometimes people keep the cars longer. I asked was this the case for me but she had no response. before asking her that question, I asked her if her name was Jas, she said no and laughed with her co-worker. Then she said its Jasmine. During a time of frustration for me, with her snarky attitude, the situation could've easily been escalated. i still kept me cool. We had a concert to go to in Orlando so time was important. The gentleman working my case was rude and was giving me attitude because I was showing my frustration. I never spoke loudly but I as expressing my disappointment as I kept asking for updates. Finally, at around 12:30pm the owner found me an upgraded vehicle 2 cities over that I had to pick up. The owner showed concern and was in the background looking for another vehicle for me but not his staff. They were rude. As I afore mentioned, this happens all the time at that location and my husband and I have been renting there for more than 8 years since we moved in the area. In the last couple of years, we have been going to other companies.
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December 2023 by Keirsten J
I was there this morning and my son was throwing a terrible tantrum and would not stop crying which in turn made me break down and cry. Tremaine was so helpful and kind. He went out of his way to try to give my son a toy car to snap him out of it. His genuine kindness truly meant a lot in a stressful situation for me and I am very grateful. Thank you Tremaine for your help and for being a good person.
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December 2023 by Kenneth McIntosh
The waiting process is long. It would be nice if the vehicles are washed and cleaned when you get it. However, the staff was courteous and professional.
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December 2023 by Tamece Knowles
I always have a great experience at this location. The staff is professional and friendly. Based on the day and time, I am usually in and out of there in 20 minutes max. They always do a thorough inspection of the vehicle before I leave, and they make sure I am familiar with the location of the lights, etc.
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October 2023 by Marlene Bicardi
Young man by the name of Tremaine was wonderful. Very courteous and well spoken.He provided excellent customer service.
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October 2023 by Charles P
The Pembroke Pines location was great, and the staff working there were a 10 out of 10. Avis' website is another story. It says says I can rent an E/V there (Tesla) but when I got there, I found out they don't rent them at that location. I blame the website, not the employees there at all. The pickup and drop off experience were so easy, and I even extended my drop off (due to bad weather driving across the state) with no problem. Tremaine and Jass, thank you for being top notch!