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March 2024 by Andrea
Poor customer service and appointment time management. I came at the recommendation of my insurance. It was a mistake.
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March 2024 by Bianca Santos
“Appointment” for windshield replacement 5 hours and counting!!!I had a 9 am appointment for a windshield replacement and was told service would take 4 hours but I’m still waiting 5 hrs later.This is after I was made to wait 1 hour the week prior just to be told they had the wrong glass.Manager takes zero responsibility and just dismisses the situation with “ I don’t know what you want me to do”.It’s simple, manage your staff to be timely with their workload.
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March 2024 by Paola Ruiz
It's the first time they repaired a glass in my car and I had to return because I heard something strange at the top and in the Toyota they told me that they didn't glue the glass properly ?since my car is almost new it's supposed to be a company specialized in this??? I need my car to look good now but the truth is I'm coming back for warranty but the service there is not the best......
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March 2024 by Francisco Rodriguez
The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received from this Satellite AutoGlass. They went above and beyond to help me find the perfect item. I was very impressed with the quality of the product I received.
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December 2023 by J L
I scheduled an appointment, received a call, so, I asked the caller-employee: '..who is the glass manufacturer of the windshield to be installed..'? His reply: '..I do not know but you need to pay on arrival..' Laughable and utterly brainless. I cancelled the appointment. Interestingly, right after the call - I received a few unsolicited calls from 'freelancers' offering to replace my windshield - ai, ai, yay, yay Safelite - someone is taking company business to do work on a side!!
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December 2023 by Philip Gonzalez
My windshield was cracked a d needed replacement. Technician Mark was dispatched to my house to replace it. He was very pleasant and professional and did an excellent job replacing the windshield. He explained the whole process of replacement and did the job in about 2 hours. We chatted for a little while as he explained what he was doing as he worked. Safe lite bills the insurance company so there is no hassle and paperwork. They also include a lifetime warranty. I highly recommend Mark and Safelite for your windshield replacement service ?.
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November 2023 by Neal Kleinman
I canceled and went elsewhere. Corporate needs to train their people. Not only didn't they have the correct windshield after a two week wait but they kept me at the location for 2 hours while they determined they had the incorrect windshield. They were willing to order the correct windshield but when I asked the manager to make a call to see if they could have it by the next week he told me he doesn't call we just have to wait.For what it is worth a manager and employees should address the customers by their name, oh thank you Mr. Jones, I will make every effort Mr. Jones. Lastly the receptionist slumps into his chair, he is the first person a customer sees, how about acting like he gives two hoots?I called another company they will have an OEM installed at my home within 3 days. They have called me back to follow up. They call me by my name!No wonder Safelite has to spend so much money on advertising!
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November 2023 by peter wolfe
Here's the issue. I had my windshield replaced. Part of the procedure is removal of the cowling at the bottom of the windshield. The cowling has little clips molded into it to hold it tight against the bottom of the windshield .....my cowling is popped up off the bottom of the windshield. Now I have a leaf catcher!!! I hate to do it but I'm afraid Safelite is going to be unhappy about pulling the windshield out and replacing it with Original equipment Oops, turns out Safelite uses aftermarket windshields. The VIN is lined up on the windshield which means the aftermarket rather than an OEM windshield is the issue. I took my car to the shop yesterday and the "manager" told me it's my cowling that is warped which is nonsense and I told him so. I said the aftermarket windshield isn't the correct size but.....I don't want to be a jerk and make them replace the windshield with Original equipment that I'll live with it. That doesn't mean I'm a happy customer though.
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October 2023 by Leonel Rojas
I dropped off my car at 730am to have the windshield replaced. I hadn't heard from them in a wh ile so I called their cell center at 4pm to find out what is going in because they close at 5pm. The operator tells me the car will be ready at 530pm and they will stay open to finish the job. They didn't start working on my car until 547pm. The car wasn't ready until 605pm. When I got the car there was debris on the dashboard because they didn't even bother to clean up after themselves. My car has sensors that notify me by text so I know that my car was not even not even touched until 547pmeven though I dropped it off at 730 in the morning. These guys must hate working there because they obviously dont care about their customers. Avoid this place like the plague.
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October 2023 by Robin Flanagan
This store canceled my appointment two hours before the mobile was supposed to show up and then rescheduled on a Tuesday (4 days later) they said they tried to contact me, but they didn’t. That was the first lie of Many..!!After I informed Tony, Fritz & Eli that it’s leaking and it’s been raining every day..They DON’T CARE…!!Drive a car that is UNSAFE TO OPERATE..!!WTH is wrong with these racketeers? $$$$$$$$$$FRITZ LAWRENCE store Manager (doubt it) made every single excuse in the book, and that it was gonna take him three hours, and I had to bring it into the shop when it was originally scheduled for a mobile cancel that within two hours of the appointment don’t fall for these clowns rigmarole and then Eli Gonzales alleged store manager never called me back..I want you to bring the car in because it’s easier for them and they said get it towed or will send one of our rookie technicians and training out to pick it up but it’ll have to be left overnight unattended..!!STAY AWAY..This is a RACKETDONT FALL FOR THEIR LIES..!!
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September 2023 by Joannie L.
Omfg. If you want items broken in your car then go here. So disorganized. Waiting room is dirty. Staff and other customers are rude. Customers were in the store constantly complaining. Staff is running in and out of the store constantly. They seem understaffed and overwhelmed. Phone is constantly ringing. Techs seem overworked and work in high heat. Looks like corporate slavery. They seem to have a very old software system. Supervisors seem to hide when customers are looking for them. I've been there twice and there is a supervisor that yells and curses. This company seems to be taking over all the glass companies so it's hard not to use them. Find a private company not owned by them and use them. I am not a number and I care about my car. Safelite company just wants to have high numbers and stay rich. It's all about numbers and not quality of service, or products and experience. Most likely you won't get original glass unless you have really expensive insurance but if your special features don't work after replacement you might qualify for original glass, otherwise you get a cheap copy. Just not worth the aggravation. Greedy company. Lazy store manager that passes the buck to staff. The office looks like it's falling apart. I saw when I was there that the wrong parts get ordered or parts arrive broken and then you have to reschedule. Bad energy all around. Don't bother. Extremely chaotic atmosphere at the Oakland Park location.
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September 2023 by Jesus M.
This company is terrible. Scheduled two appointments and they no showed in both. Customer service had attitudes like it was my fault that they never showed up. I don't recommend you do anything with this company. They are a JOKE! They over book the technicians and it's all downhill from there!
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September 2023 by Misty P.
Yandry, was absolutely awesome service was very quick and efficient. The glass was spotless and I was able to come in two hours earlier than my set appointment time!
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August 2023 by Colo
Set up an appointment at 2pm- arrived at 1:55pm. I was told it was going to take 1 to 1.5hrs to complete the job. A few cars came 10-15mins after me and were taken care of right away. Around 3:15pm I had to tell the guy that they haven’t even looked at my vehicle. He sent someone to get it, after almost 1.5hrs and it took another 2hrs for them to finish.
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August 2023 by C. H. W.
had to have another location replace the entire windshield. that shop said it was the worst job he had ever seen
