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July 2024 by Chad Hawkins
I feel like I'm growing in to an old cranky man but then I realize I'm at the worst branch in all of Wells Fargo. If you're not depositing money, consideration and customer service is non existent. I worked for WF, had a mortgage for 20 years and a banking customer since 1998 and the notary couldn't be bothered because she had too many phone calls to make today. The 5 minutes for you to notarize my document AT 1130 am would not have affected your BIG day on the phone in the least.
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June 2024 by Jacob McLaughlin
I wanted to open an account and was greeted by a very condescending attitude from the manager. Very snark and immature tone coming from management. Very disappointed.
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April 2024 by Stephanie Erdman
No one ever answers the phone at 23rd street location. Called multiple times for 3 days straight without an answer.
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February 2024 by Maria Castaneda
I wish I can give 0 stars. Too many issues with this location. First they don’t have enough tellers. The 2 tellers they have are always in a bad mood.Always talking to each other… while costumers wait…. No wait to deposit cash on their ATMS. They supposed to open at 9 AM… lies…..if you want to get YOUR MONEY, yes YOUR MONEY… you have to call in advance. DAYS in advance. And when you get your money, they keep asking you, harassing you why do you need YOUR money for.Costumer since 2011 and never had an issue. Just this location.
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February 2024 by Kolton Sellers
I have never had a Wells Fargo experience like at this bank branch. On my first trip to find out more information about opening an organization account, I was met by Blaire who laughed and said, "It's Friday, we don't do new accounts on a Friday don't you know." No, at that point I was not aware that a bank did not "do bank accounts" on a Friday as I was trying to find out what I needed to set up a meeting to create the account. After setting up a meeting, Greg continually said how difficult it would be and that he didn't have a good answer for us because we checked all the boxes but it would require extra work for him. Do NOT use this branch. I've always had good experiences with Wells Fargo until this branch.
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February 2024 by codyxbirdd
Branch manager Thoa and her staff are first class.. She really went above and beyond to help me.. Thanks to the entire staff.. 23rd st location
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February 2024 by J R
Always a long line and not enough tellers. Today they had four people behind the counter and only one was helping customers. The others felt their conversation about shrimp and tartar sauce was more important than actually doing their jobs.
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February 2024 by Ekaterina Kark (Kate)
They didn’t give me cash because they didn’t have banknotes without damage! the employee didn’t even do anything and didn’t help me in any way! I will try not to return to this bank again.
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January 2024 by Fuтuяе Sтяаиge
Always kind, always quick, always professional! This is definitely my favorite Wells Fargo to visit!
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January 2024 by Valerie Dale
Great drive thru service with a smile. Would be back in the future. Hope all stayed safe during the recent torrential storms. Many blessings to all for the New Year!
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January 2024 by Rosanna Taylor
Great service and people
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November 2023 by Cortney Baker
I had an appointment with a banker, Greg Dechau to be added to my ill father’s accounts. I showed up and he immediately seemed irritated that I was there with paperwork. When we sat down he kept sighing, putting his face in his heads, and telling me how complicated this was. He suggested I just get a POA instead and when I told him that wouldn’t work he ultimately let me know he couldn’t help me and wouldn’t call the branch to clarify what they needed. I ended up calling the other branch that sent the paperwork, they apologized on his behalf and said I shouldn’t be in the middle of it like I was. They explained what they needed. I didn’t want to inconvenience Greg again, so I called a different branch in the area for assistance. I suggest anyone that needs an appointment with the banker do the same.
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November 2023 by John C
These clowns are just too busy for me every time I go in. And they don’t answer their phone.So I should drive an hour to go to another branch? Maybe just change banks.
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November 2023 by Ken Hebert
Great staff
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October 2023 by Michael B.
The several times I've visited this Wells Fargo bank for the ATM and inside once have been better than others have experience. Each time there wasn't much of, if any, wait to be seen by the teller or pull up to the ATM. The staff I encountered when going inside were pleasant and efficient. My biggest negative is the crappy parking lot with potholes in it and the difficulty of getting in and out of the bank with all the traffic.
