-
April 2024 by James Pierce
3 weeks of waiting for mailbox key to be replaced only to be told same excuse each time someone is doing that today.
-
March 2024 by John J
Every time I check my mailbox I have someone else's mail mixed in and my packages are always delivered somewhere else. They act like theirs no way they could mess up and I end up with no package or refund ?????
-
February 2024 by John Lange
They were awesome.
-
December 2023 by Dali.x
HORRIBLE customer service. My sister and I were trying to renew a passport and Darcell was extremely rude and talking over me when I tried explaining something to her in a kind way and even starting with “with all due respect”. She spoke to my sister sarcastically and “dumb” and on top of that she rushed us because she had to go to lunch and that we’re not wasting her time. I don’t understand how such rude and miserable people have jobs. Especially in customer service. If you don’t like helping others, then LEAVE. And then the manager “wasn’t there” when we asked for her. Ridiculous. Such unprofessional, low class, small minded human.
-
December 2023 by Ryan Roth
I hate to even go down this route, but this is the reality of the post office At 421 Jenks in my little beach town. I am a young white male and was treated very poorly as a lot of other white individuals that I know or know of have reported by the short black woman whose eyes go in different directions(if that helps ID her as I don’t know her name). I heard her mutter “white boy “under her breath, as she was extremely rude, harassing me, and eventually refusing to help me complete my passport application because she was lying and saying that I wasn’t standing in the right position for the photo, and just laughing at everything I didx but clearly she was just harassing me because she hates her life... and frankly I would too if I were her but either way, if you can avoid this post office and go to another one you should. She’s kind of a little bully, which that never really happens to me so it makes me feel bad for what the average person must go through if I was treated that way, plus I’m very courteous and respectful from the get-go with everyone… anyways, once she got her manager out, they squared the situation away very quickly, and took care of me. even the manager was a bit standoffish, but knew how to act a bit more so than the other one . I’ve also filed an employee misconduct formal complaint with the legal organization that overseas the post office employees. Hopefully something will come of it. Sad times to be treated that way just trying to get a passport :/.
-
October 2023 by Betty Howard
The people that work there aren't very nice..if u hate ur job then u shouldn't be there.the women that works there never smiles and always serious .I would be fired with that attitude.but I guess thats flordia for ya
-
October 2023 by Joneka Sutherland
Love Darcel. I’ve been to every post office in pcb and Panama City. Never had an issue. Darcel is super nice and helpful.
-
September 2023 by Aisha Moneymaker
They delivered my package to the wrong house. When i asked them about retrieving it, the lady had a bit of an attitude about it and said there was nothing they could do if the package was not retrieved in the condition i bought it. I even told them there was over $200 worth of stuff and she did not act like getting my package back was a priority and said they would have someone call me about starting a claim and never did.
-
August 2023 by Madison Barnes
Both employees that were present were very rude!! And they don’t follow what the website says! 0/10 very upset we couldn’t get our passports even though the website says there are wall in appointments.
-
August 2023 by Zoe Peralta
The receptionist has a terrible character, it seems that she does not like her job, very rude without education
-
August 2023 by A T
This place always has an atiitude , everytime me and my fiance have walked into this place, its been nothing but issues, they never want to help, they never are nice when greeting us . This place is a disgrace to any tax payers who pay for there jobs ! This place is ridiculous . And its the only place for passports. Panama city needs to do something about this place.
-
August 2023 by Jaria Pippin
Mr. Rich was fast and friendly at our passport appointment. He was working solo and never missed a beat. Thank you, Mr. Rich :)
-
August 2023 by Deanna Davis
The staff is always sweet to my service dog Lily n me!! I really enjoy visiting them!
-
April 2023 by randall grimm
I have been canceled 3 times due to staffing issues and then arrive today to be told that the staff member that was supposed to do passports had to take a lunch break. What good is a scheduled appointment if the staff has to take a break during your appointment time.
-
February 2023 by Aric Moore
Went to submit my passport application during busy lunchtime and only had to wait 5 minutes past my appointment time. “Passport Pam” got me taken care of quickly and efficiently! Can’t believe it was so pleasant and easy.
