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September 2024 by J W
Here are two unsolicited lessons for Panama City locals:
1: The UPS Store on 23rd St: The employees here are fantastic—an absolute breath of fresh air.
2: Xfinity: Money-hungry and horribly managed.
To truly appreciate how fantastic Cathy and her team at the UPS Store are, you need to understand the drama and stress we put them through right before closing.
First off, I need to be immature for a second. I would rather burn my dominant hand to a crisp than work with Xfinity again. Xfinity is like that stupid LEGO you step on because your child left it on the floor. If Xfinity were a movie, it would be Sharknado 3. Xfinity is that moment when you sit down for a Zoom meeting, but your laptop updates for an hour without permission. If Xfinity was a car, it would be the Pontiac Sunfire. I’d rather listen to Cotton Eye Joe on repeat for 3 days than spend an hour with Xfinity Management. Xfinity is as useless as wisdom teeth and just as expensive.
Now enough of the theatrics, here’s what happened. We canceled a bulk account and were told we needed to return equipment for roughly 200 homes. Bulk accounts are managed differently so we communicated with the Bulk Department and an area manager, who both told us we could return the equipment to either the Xfinity Store or by UPS. I asked for the best way to get an actual return receipt and was told the store was the best option. Given my terrible experiences with Xfinity over the years, I was prepared for complications.
Instead of taking all 200 homes’ worth of equipment to the Xfinity Store, we showed up two hours before closing with 25 homes’ worth. This was about 77 pieces of equipment. We bagged each home’s equipment separately and logged it on a spreadsheet. The store employees were shocked and initially told us we couldn’t return the equipment there and would have to take it to UPS. After showing them the emails that instructed us to return it to their store from their company, they started accepting the equipment. We unbagged each unit, made sure it was scanned, and threw it in a box. We got through about 20 bags (maybe 60 pieces of equipment) when the manager came out and said they could no longer accept the equipment because it would drop the store’s numbers.
So, we took our box and went straight to UPS. We arrived about 30 minutes before closing with an extremely unorganized box of equipment and a very stressed attitude. When I say very stressed, I mean that we were one wrong blink away from angry crying on each others shoulders in public. Cathy and her coworker didn’t make us feel bad and were super understanding about the overwhelming mess. They could only process six devices at a time and patiently waited while we reorganized them by home so we could easily track everything. They also dealt with us randomly checking the total number of devices every few minutes to ensure we didn’t miss anything. Cathy had a homecoming game to attend for her kid but waited after closing to make sure we felt comfortable with the return. Super thankful for the team at the UPS store on 23rd.
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September 2024 by Joe Spedale
Nice employees. Always helpful. Met the owner! What a great guy! We were there getting measurements and doing a Metterport 3D virtual tour/floor plan.
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August 2024 by Nan Francis
Rachel has helped us twice and has gone above and beyond to give great service and assistance with a gleaming smile. Best experience yet at The UPS Store!!
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August 2024 by Jordan Rash
I seen a tall blonde employee by the name of Rachel I'm pretty sure pocket some money from a register..she was a bit rude to me and the other employees very passive aggressive..negativity don't get you anywhere she looks high as a kite...wouldn't be back again with that kind of people working at this store..cleaner people can definitely make a change so disappointed last year when I came in this store everyone was so positive and clean...what happened.
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August 2024 by J Mercer
Worked with Kelly and Heather and was very happy with their customer service!
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August 2024 by Christian G
Amanda was fantastic today and might even sponsor a hole for our golf tournament.
-Christian g
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August 2024 by McGath
Very helpful customer service. Grace was very professional
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August 2024 by Bobby Swinson
Hello Grace was very helpful and friendly. She was a breath of fresh air and very knowledgeable in helping with our packaging and shipping needs.
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August 2024 by Christell Walker
Grace was exceptional and provided excellent customer service. She was helpful and engaged with a smile from the moment she provided service. As an out of town visitor I was appreciative of her kindness and very high professionalism. I will always remember and do any business at this store when I’m in Panama City again.
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August 2024 by Michelle Sullivan
Cathy went above and beyond to get my package out to go overseas.
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August 2024 by Briana Mead
I'm seeing a debate on here but I'd like to share my experience as well, Rachel was not as friendly as I'm hearing which is why im writing this I would have loved to get a positive attitude and smile like everyone else said I'm disappointed and will not be doing business with you guys again. I'm not sure why the owners won't respond to negative comments because feedback IS necessary in any business. The attitude i got up there was unnecessary l just wanted to know if my package was there or not. Can somebody help me ?
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August 2024 by Stephen Pierson
Rachel was amazing.
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July 2024 by Sydney Tatum
I always have a great experience at this UPS location, and today was no different. The staff is always so helpful and kind. Today, Rachel assisted me with my return and made the whole process super easy. I was doing a happy return, which I hadn’t used before so I came in with my boxes all packaged up. With Happy return the location packs everything for you which I did not know, and Rachel was so patient and nice, even though she had to unpack and re pack all of my returns. I’ve definitely been places where the staff seem so annoyed with any customer mistakes, but I didn’t get that feeling at all which is always a plus. Thank you Rachel!!
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June 2024 by Roxanne Pentecost
We were in a ruck. And Mrs. Rachel helped us tremendously. Definitely count this my number one store. Soooo nice and helpful. Thanks to Haley as well for the help. EVERYONE was so helpful and nice!
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June 2024 by Keyahnee Forehand
I have always used this UPS for all my shipping needs or questions. It’s fast even when there’s a line, everyone is very helpful and efficient. I have never left a review before but today Rachel helped both me and my sister with a few shipping issues (we run a business) and she was nothing short of fast, friendly, and all around great customer service. I had to leave a review! Thanks for always being a great UPS location and thank you Rachel for making our morning easy breezy!
