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February 2024 by Eric Caruso
Theresa as amazing. So helpful. I originally called the uhaul in Panama City beach , they answered the phone and when I asked if they had any trucks I could rent that day she responded red “No Trucks” rudely and hung up. Theresa and her location were pleasant, helpful and had a truck ready in 30 mins. Thank you
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February 2024 by Timothy Jurkowski
I never leave reviews so consider this a fair warning. First time indebted a 15 foot box truck from them and drove it 14.00 miles. Was charged random amounts throughout the three hours I had the truck and then finally a few days later charged me over 750.00 for the rental. I had to get in the phone and call uhaul daily for three weeks in order to get a refund. They didn't even comp it for me. Second time I rented a 9 foot cargo van for three days. Again was charged random amounts four separate times ranging anywhere from 27.00 to 199.00 without any sort of receipt or authorization or a courtesy call to let me know. And they have continued to try to charge my card for different amounts ever since!!! Unacceptable. The facility itself is very nice but whatever they are doing there just can't be legal.
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February 2024 by DeAnna Palmer
Made reservations for 10 foot truck and utility dolly. Get there and associate was so rude! She said they didn't have a dolly and it isn't their fault people don't return equipment. So my poor husband has no dolly to move all our stuff and he is doing it alone! Unreal customer service these days! They would get a Negative Star Reciew because they are rude and moving is stressful enough!
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February 2024 by Maria Rodriguez
The staff is friendly and willing to always help, Lory is excellent customer service, everyone is wonderful
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January 2024 by Joseph Copeland
Very professional and quick to help.
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January 2024 by Janice Vandevelde
i waited 45 minutes to get propane. Very poor service
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December 2023 by Bill Tucker
Tori Greenwood and her crew do a great job every time we have a need for a moving van. Looks like a lot to manage around there, so it's refreshing to find such a large business which is not only running well but customer service is still first & foremost in the minds of the employees. Thanks Tori & crew!!
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December 2023 by Grace Rone
Excellent customer service! The young lady who completed my paper work upon arrival was SO professional as well as the young man who greeted me as I returned the van, top quality customer service that you just don’t see much these days! Thanks you
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November 2023 by Charles Jernigan
Make it easier to turn in a rental after hours.The turn-in entrance to your lot was entirely blocked by vehicles and there was nowhere else marked as valid for parking so I was forced to enter through the exit, go around the entire lot, and find a place that wasn't blocked so that I could park the truck.It SOUNDS like a minor issue, but when there is no one available and your app would have lost ALL progress with the truck drop-off if I had tried to contact your support team...who would have been unable to even begin to address the issue...it's a big issue given that I was at risk of being charged with fraud because your site made me take steps outside of the normal turn-in procedure so the truck wasn't turned in late.I don't like being put at risk of criminal charges because someone else dropped the ball.
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November 2023 by John Lee
Safemove insurance was added to my rental without my permission or acknowledgement. The truck had a strong odor and ran poorly.
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September 2023 by Stacy N.
Hard working people. Went into the office to rent a car dolly to move my jeep across town to store at a friends house for a couple of months. Waited for about 5 minutes for someone to come in and help me, which is not a problem, because this place is huge! Met with Blake and told him what I needed. He printed off paperwork went over the important info and I was off to see Caleb to hitch up the trailer. Caleb was working on cleaning and fixing other trucks, so needless to say he was working hard. Told me to pull around and he would hitch me up. When doing a light check he fixed one of my terminals on my wiring and lights worked. Had to have the trailer back by 5 pm and literally got there at 5 anticipating the gate to be closed, but Blake was still there helping people as they were turning in trailers and trucks. Definitely go back and support this business.
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September 2023 by Eric Lopez
Great experience with the Panama City Uhual equipment rental team. Misty was professional and efficient in hooking up the trailer. Caleb was the same when I returned the trailer. It comes from the leadership from Tori who is hands on.
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September 2023 by Maria Zalivaka
Amazing staff. Angelo was quick to help and was very accommodating. I was returning a truck and tow dolly and I was out of there in 10 minutes. Best uhaul I’ve been to in a while
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September 2023 by Miles Aja
Bad service with propane and only 1 person working inside the serviceNot recommended ????
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August 2023 by Marie
I have been renting vans, trucks and trailers from this location for the past 15 years and have always received excellent customer service. The staff has always been patient and helpful both during the rental and return processes. They have always gladly assisted with attaching and detaching a trailer hitch and making sure lights were functioning correctly and everything secure. I have only good things to say about this location that has consistently taken great care of me whenever I've needed to rent a vehicle to help with a move.
