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November 2023 by Laura T.
I live in DeFuniak Springs and scheduled an appt to have sensor light checked. Drove to Panama City only to be told that I would have to leave my car for 3-5 days and cost to diagnose was 3x higher than quoted. Unfortunately the verbal sorry doesn't cover my fuel or time wasted. Make sure that you ask how long it takes to diagnose even with an appointment. and be prepared for fluctuating cost just to run through diagnostics. Very disappointing!
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November 2023 by Barton Wood
In Panama City, I embarked on a quest,To find a Toyota Tacoma, the very best.And there I stumbled upon a dealer so fine,Panama City Toyota, where hearts intertwine.Ried, a salesman polite, with expertise vast,Answered my questions, from present to past.Inquiring about every detail, I dared to seek,He patiently listened, never losing his winning streak.The buying process, like a gentle breeze,Flowed effortlessly, putting my mind at ease.A deal was in sight, as we swiftly agreed,For a New Toyota Tacoma, my soul to feed.But, oh, there's more to this wondrous tale,From the trade-in's value, to the extras set to prevail.With a smile, they threw in all-weather mats,And step side rails, ensuring no muddy footfall mishaps.I must confess, my heart wasn't prepared,To be swayed by Ried, whose charm ensnared.Yet he made it too easy, with his skillful touch,Transforming my not-buying mind into very much.Panama City Toyota, you've won me over,With your great service and the gifts you did uncover.I proudly write this Google review, my ode,To the dealership that turned a hesitant buyer into a bold.To all those seeking Toyotas that never miss,Head to Panama City Toyota, where you'll find bliss.With Ried leading the way, trust him to seal the deal,And experience the joy of a Tacoma that's truly surreal.
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November 2023 by Selvin Lewinson
I want to thank Panama City Toyota and the crew. Sevilla was of very great help and I would recommend him to anyone.
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September 2023 by D W.
I have been taking my Toyota there for years. They keep it in top-notch shape. I would never own anything but a Toyota and a lot of it is because of the service that I get from the dealer.
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September 2023 by Keith S
⭐️ 5 STAR EXPERIENCE ⭐️We emailed Panama City Toyota and was quickly put in contact with John Nicholson. What a blessing from the start! We were in search for the brand new 2023 Toyota Prius Limited and declined by many other dealerships who wanted to charge excessive mark ups over MSRP. We were upfront with John and told him that we were not interested in price gouging, like all the other dealerships were doing, and he quickly reassured us that they would not charge a dime over MSRP. Not only that, but they are the ONLY dealership in the area with a Lifetime Powertrain Warranty!! We were hooked. John went to work and over the next few days he found a car that we were looking for and said, if we were willing to wait a few weeks, he could get it. John kept in contact with us throughout the whole process, by reassuring us, and letting us know of the progress of the car was. When the car came in, he was willing to come in on his day off, which we declined and told him that we did not mind waiting until he was working again. However, just the fact that he was willing to do that was incredible. We drove 2 1/2 hours to the dealership where we met John. We found out that John has been at that dealership for about 30 years, which says a lot! When we arrived at the dealership, he had a a big red bow on our car, and the presentation was spectacular. A big, clean, spacious and air condition showroom with numerous vintage Toyota vehicles from the 60s and 70s and 80s on display. John was very busy, as three decades of sales and service has netted him many loyal customers, for good reason, as we were soon to find out. We patiently waited, and he was worth the wait. He explained everything and helped us set up all the technical mumbo-jumbo with the new Prius, and even took us for a ride AFTER the sell. Everyone at the dealership was incredibly friendly, and patient and thorough and helpful. We liked him so much that we asked for another business card because we will be sending our daughter there to get a prius also. Highly recommended and they were worth the drive.
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August 2023 by David Crane
Best buying experience ever! They take great care of you when you need maintenance or something needs to be taken care of with your car. They give you a free shuttle ride so you don't have to wait at the dealership. I also want to give a special shout out to Roland in parts and accessories if you need something go straight to him
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July 2023 by Sean Pollard
Purchased a car here just last month. My sales associate was Reid. As soon as I stepped on the lot he was there to help. Told him what I was looking for and he presented me with options/suggestions. Really enjoyed his upbeat attitude. Got me with the financing department and everything was smooth from there. I drove home with a new Toyota Cross and have been pleased with my experience here in Panama City.
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July 2023 by Big Lev
Just want to give a big shout out to Ben Thibodaux (sales) and Blake (in finance) on locating what appeared to be one of the few Toyota Sequoia Capstones available to the market, tracking down the exact one we wanted, sending us videos, calling, pictures, answering phone calls, a million questions, handling all the curve balls, taking care of all the hard work and the heavy lifting, getting all the paperwork done before we ever arrived so that we basically just needed to sign paperwork and check out the new ride. We threw in an ad-on in at the last minute and their service department was able to accomplish it in the few minutes it took us to sign the paperwork. Very professional and quick reliable service. We traded in our vehicle, which they were able to inspect and get us a more than fair price for in just the time it took for us to settle the paperwork on the new vehicle.We came with some very competitive financing and they matched it. Family friendly atmosphere. Military friendly.And most impressively when all other dealerships around in Florida and South Georgia are adding to MSRP they refuse to do that and played the fair price game and sent us away with a topped off full tank of gas after taking time to tour and explain the features of our new vehicle. These guys are serious about customer service.They get our business from here on out. Just do yourself a favor and go see these guys.The wife couldn't be happier with the new ride.
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June 2023 by Bailey A.
Highly don't recommend this place to anyone. RUN!!!!I don't even know how they got 3.5 stars. We worked with Ken Julian and he was the most rudest and awkward person I've ever met. The whole process took about 17 days after we drive 6 hours back and forth to go and pickup our check. Otherwise God knows how many more days we would have to wait. Their Finance folks literally did absolutely nothing for 7 days. In the state of florida, they only got 10 days to pay the bank/ lender.Immediately after that call, they got it done the next day. Then our bank was the one that told us that they paid it. There's no communication with them. We had to call back about 4 times to get updates. Truly unprofessional. Never again.
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June 2023 by Greg Stockwell
PA system after hours, "THIS IS PRIVATE PROPERTY! YOUR ACTIONS ARE BEING RECORDED! LEAVE THE PROPERTY IMMEDIATELY!" I guess this ISN'T "where relationships are born!" Too bad, my daughter found a very nice Honda CRV on their used lot. After picking her up from work at 11 PM, we drove in to look at it and were met with complete disdain over a loudspeaker! If this is how a recording treats you, imagine what the salespeople are like! That's OK. She still has her $20,000 and can buy a car elsewhere! Probably did us a favor. Can't wait to see what the owner's ridiculous excuse is as to why they have this in place! And just don't care!UPDATE: WE BOUGHT A HONDA CRV FROM Honda of Bay County for $22k. looked at it at 11:48PM with no PA telling us to leave, Drove it the next day and BOUGHT IT!
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June 2023 by Vicky Autry
Our experience here was extremely satisfying and supportive. Our sales professional, Ben, was patient and informative, very knowledgeable and kind, with no pressures, only a desire to make us happy. Once the car was ordered, he kept us informed and updated, and the delivery and orientation was generous and helpful. The rest of the staff was totally on point, every step was well planned and thoroughly prepared in advance to give us the best experience. I have to say, as much as we wanted a new vehicle, the process was daunting, but Ben, Roland and Troy made it a pleasure. These guys ROCK! Thank you, Panama City Toyota!!!
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May 2023 by Jacob Caton
Great dealership. I traded in my 2018 Toyota tacoma SR5 for a 2023 Toyota Tundra TRD Pro. They gave a good price on my trade in and good price on the new truck (No Markups). The sales person (Josey) was excellent and the finance department was great. Got me in and out quick and explained everything clearly. I would shop here again and send people their way.
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May 2023 by A Harris
Purchased the 4Runner I’ve always wanted this weekend - Kody Clemmons and Jennifer Brown are the best! Thank you both for all your help. Best car buying experience I’ve had!
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April 2023 by Roger Becker
My wife and I took delivery of a 2023 4-Runner today, one of many vehicles we have purchased at their dealershipJohn Nicholson is an awesome sales person, he takes great pride in helping us find the right vehicle for us. He really should get 10 STARS. And Veronica was excellent at closing the dealThey have BEST SALES PEOPLEThey have BEST service department!! Joe O.
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April 2023 by Jill Fox
Nathan is the BEST! Went in to check out some of the inventory on Saturday and ended up going home with my dream car! This was by far the best experience at a dealership that I could have hoped for. Nathan was incredibly attentive and patient (being a first time buyer I had many questions). If you’re on the market for a new or used vehicle I highly recommend requesting Nathan Lilavois at PC Toyota. The entire staff was wonderful but Nathan’s great attitude is what sold me! Couldn’t have asked for a better experience on buying my first car!