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February 2024 by Chocolate Diamantè
ZERO stars is most befitting regarding my horrific experience ?! Came in with an obviously dangerous transmission issue just to be turned away with a 100 dollar oil change, a tire rotation that was NEVER completed, and an inaccurate inspection. This place had the nerve to say my car was in excellent condition with NO issues. Upon leaving (which was during closing hours) I experienced the same issue within 5 minutes that had led me to this location for an inspection in the first place. Went to the dealership the very next morning just to discover the fact that I indeed needed a 6,000 transmission replacement. UPSET is an understatement simply because I was placed on the road DURING A STORM in an unsafe vehicle by the men in this establishment who claim to be "certified technicians". My tires also were never rotated so don't fall for the lies about there being one complimentary included within your service. I do NOT recommend this location for any purpose or circumstance...especially if you want your vehicle serviced properly without being fed a bunch of dangerous lies! I could have caused an accident that day just simply because of neglect on behalf the the Godyear staff and that is completely unacceptable.
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February 2024 by aaron gerasch
I used to regularly have my vehicle serviced here but 2 of the last 3 times I scheduled, they could not honor the appointment time made for my visit. Also the store manager’s (Mike) condescending attitude wasn’t needed when I asked why my scheduled appointment times couldn’t be honored.
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January 2024 by Cheyenne Love
Came here for a small oil leak had no idea what was going on and was very nervous, they checked it out and had it fixed within an hour. I appreciate y'all so much. I'll definitely be back here!
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January 2024 by Wayne Matthews
Went by this store with a bolt in my tire. Employee said that the bolt was “too close to the sidewall to patch”. The puncture was a good 2.5” from the sidewall and your competitor was happy to patch it for me. You should probably give your customers a little more credit, if someone pulls up in a $200,000 car then they probably know a little bit about cars! Not sure if you are lazy or incompetent.
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December 2023 by Tiphani Taylor
Pepboys is convenient and close to home, I keep trying to give them a chance and every-time I’m left disappointed.I stopped by for free air pressure check as advertised on their sign, I went into the counter. The tech from the shop was going in the lobby from the parking lot, he was kind enough to hold the door before going back into the shop.I asked, the older gentleman behind the counter, if someone could check my air pressures and scan my TPMS sensors. I was told it would be hours since they had one guy, a lot of cars, and he wasn’t putting me ahead of anyone sitting in the lobby waiting. He also told me it would be 35$ to check my sensors.I just said thank you and left.Goodyear checked my pressures and sensors within a few minutes. I had a good interaction with the gentleman at the counter inside, he promptly sent someone to the vehicle to check the pressures. That associate asked informed questions about my TPMS sensor to gauge if it was having a sensor issue and still checked the sensors without complaining or excuses. Another shop associate came to assist if needed, and the Service Manager came to say hello.A little small talk and prompt customer service goes along way. It’s worth the drive to continue to take them all 4 vehicles. I’m sending them lunch as a thank you for the good customer service.Sometimes it’s people helping people, not trying to be the gate keeper and just chase the $$.
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December 2023 by Jeanne Johnson
I found a screw in my tire so I went to the closest tire repair facility. This was a great experience. Everyone from the store manager to the technicians were so friendly and accommodating. Highly recommend
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November 2023 by Dan Sliemers
Neil and Tony were great. Took care of my truck whole on vacation and got me back on the road. Thank you !
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October 2023 by Shanika Benjis
Tony the manager was awesome & so was the rest of the team..best Goodyear I’ve ever been to!Thanks guys!
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September 2023 by MJ Chandler
I was on a girls trip, dropped off my truck to get wheels swapped out with another person and when I pick my truck up the wheels were so big I couldn't drive it. I tried it for over an hour to attempt driving it but literally had to back up and go forward 4 to 5 times just to take a turn from a stop sign. So my husband had to come all the way over from where we live to switch me vehicles so that I could finish out my vacation weekend with a vehicle that was safe to drive. I was sad because the manager Tony was so nice and really did try to help in every way he could the tires were just huge! We ended up having to get a bumper spacer and now they ride great.The bathroom was down and I had to go across the street to a dealership after driving over an hour to get to this site so I was disappointed about that no doubt. Despite the mishaps I really appreciated all of the communication Tony kept with us and the effort he put in to help us get this done in a timely fashion.
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August 2023 by Anthony Crum
I regularly bring my vehicles here (subaru,audi,toyota) great customer service and work done every time i highly recommend.
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July 2023 by Virginia Green
I purchased new after market Fuel rims for my jeep, Goodyear switched my rims out for me. Tony, Neil and their crew did anawesome job putting the new ones on without scratching the new ones. They are gloss black machined. They also did a great job of placing my old after market rims in my jeep using the foam protectors that came on the new ones. Thank you guys for a job well done!
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May 2023 by Nora Bradley
I came here for the first time today to have my car serviced and I love it! They're very quick, friendly, and they were having a special deal going on so my servicing was significantly cheaper than what I'm used to. I will be back!
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May 2023 by Ashnelly Gonzalez
They were very informative! I called them about 3 times a week for about 2 weeks just to make sure everything was alright and they never once got mad at me or made sarcastic remarks HAHA!I went in to get 4 new tires, they ordered them for me, and kept me updated with everything. I also got an alignment done and it was done right. My car drives so much better now.They also assisted me in setting up a Good Year Credit account.Everyone in this location was super helpful. They run a tight ship ❤ I will definitely be back.
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May 2023 by Hayley Guthrie
Staff is always friendly and helpful. Prices are always discussed and agreed on in advance. I only bring my car here for service!
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April 2023 by John S.
I wouldn't go to this place at all. Not for oil changes or tires. This store will take advantage of the customer with no questions asked. My experience was horrible and couldn't get my car out of there unless I purchased rotors and brakes. They sabotaged my car during a oil change and when I brought it back to them they couldn't find the problem after hours of sitting there. Then they come to me and say I need front brakes and rotors. So in order for them to fix what they sabotaged I bought the brake pads and rotors. After I agreed to the break job they found the brake hardwire in the rear. I had to buy and have them put in the break hardwire kit for the rear pass ranger side. I was to two bolts were missing. So one weeks earlier I was in for a oil change and tire rotation. It took at least 3 hrs. When I left that afternoon I heard a severe rattle coming from my rear passenger side. I brought the car right back and they test drove it and didn't hear anything. So I leave again and it starts up again. So I make a appointment to return and have then look at the car. They said they took the car out and didn't hear it. I was sitting in the showroom and looking through the window of the door out to the service area and the car had been on the rack all day. So 6 hrs later I had to go through this break job and fixing of the two bolts that were missing. This is a scam to the max and a joke. Lies, lies and more lies. The people seem nice but pull this crap on their customers. Break hardware kit is for the parking break to be activated. It is a rotor piece that fits inside the rim. If the bolts are not holding it down this will wobble when driving and makes a lot of noise. So when they were rotating my tires they decided to take this piece off and remove the bolts. It is not dangerous to drive but the noise is horrendous. Missing bolts inside there. That doesn't just happen. The passenger side was fine. This noise never happened until I pulled out of the shop after the oil change. Literally as I pulled out of the lot. Like I said I returned immediately and they took it out and said they didn't hear anything. So I leave and it starts up again on my way home. So I did bring it back after a few days. A letter to Goodyear corporate is needed for this shop.
