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June 2024 by Aaron Carver
My experience was easy, smooth, and informative! Thanks to the two young employees in the store today!
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March 2024 by Sandy Elders
Staff is always super friendly and helpful. However, they need to up sell a little differently. Grabbing a huge stack of stuff ringing it up, then talking like it's a great deal, when some things won't even work with your phone. Twice now I've gotten a wireless charger and my phone doesn't have that capability. Employees need to know their phones better. Stop selling people stuff they can't even use. A bit disappointed with the lack of product knowledge.
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March 2024 by Nathan Vaughn
Yolanda was awesome got me in and out and a little cheaper than expected. 5 star
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December 2023 by Sandra Davenport
Very unhappy ? took my son's phone in for replacement that had insurance on it ? they had said that it would be covered for any damages and no charge to us when buying the phone. Upset because we were told that it would be $75 to return it and additional $55-$150 for the replacement.not worth the price of getting insurance...in my opinion.
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May 2023 by Milan Nikolic
This store: ED; Reg.Mgr. & SHANE; Mgr. went well beyond any requirements expected of them to assist me on issues left undone by AT&T agents who sold me a phone which I could not function effectively with and just sent me out of their sales store with a new iPhone 13 I could ONLY make and receive calls on and, without exerting any efforts, whatsoever, to correct the problem by transferring all my Data (contacts, photos, web sites like Facebook, etc.) from my old iPhone to the new one. Instead, the AT&T agents repeatedly bounced me around, back and forth, from their store to Best Buy’s to iPhone tech support and to AT&T tech support for two (2) weeks - ALL who, incidentally, claimed that my Data could Not be transferred because I had lost my phone number, which was recycled, on the old phone and because of same there was no way for me to verify my identity in verification requests sent to the old phone number by the wireless service provider(s). Consequently, AT&T agents told me that my only option of resolve was to just bring back the new iPhone 13 and credit the monies spent on it to the old iPhone so as to begin wireless service on it - that is, if the old phone was unlocked by Cricket Wireless or have Cricket “unlock” it in the event it was locked. Based on such suggestions, and due to the overwhelming frustrations experienced, I decided that may be my best choice. I went home, got the old phone and went back to the AT&T Store only to discover and learn the old phone was, in fact, “locked” for a mere 16 more days. Subsequently, the AT&T Store management sent me back to Best Buy’s and to the Cricket Store to ask that the phone be unlocked. Best Buy’s could not do it. Then, I went to the Cricket Store across the street on 23rd St. in effort to find ED the Regional Mgr. to seek his help to unlock the old phone. He was not available but the employees at that Store were kind enough to take my name and number to pass on the him along with the reason for seeking ED, the Regional Manager for Cricket Wireless and Shane, the Manager at this Callaway, Florida, Cricket Store, did for me what neither AT&T representatives and agents at the AT&T Corporate Store, at Hwy 77, orBest Buy Geek Squad at Panama City, Florida could and certainly should have done, as well as what both AT&T Tech Support and Apple agents and representatives could and certainly should have done.In essence, Ed, Regional Mgr. for Cricket Wireless is, in fact, a exceedingly valuable asset to Cricket but, more importantly, he is a much more valuable asset to human kind because of the hugely generous and caring heart he has for his fellow neighbors- such characteristic is hard to find in our contemporary world and strongly resembles the virtues and love reflected in our Creators book.
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May 2023 by Steven Johnson
Great customer service and Shane was a great help with helping set me up with a awesome phone plan. Thank you Shane
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January 2023 by Jennifer Ard
Real friendly workers!!
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October 2022 by Dary Dary
Terrible service from the manager, a very pedantic person and when he was spoken to, he was on his cell phone on social networks, he was training a person and he also treated her badly. lousy customer service.
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October 2022 by Jason Francis
Very unhelpful! Didn't even try to look at problem. They just put the blame on something else. Crickets customer service sucks all around!
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August 2022 by Albert Potter
Service is real good there
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July 2022 by Angel Upchurch
Very professional helped in every wsy
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May 2022 by Jason
Very unhelpful! Didn't even try to look at problem. They just put the blame on something else. Crickets customer service sucks all around!
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April 2022 by Tabatha “Chunk-Chunk” Goodwin
Very helpful. No wait, no hassle, no complaints.
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March 2022 by Jose Tejeda
Terrible service from the manager, a very pedantic person and when he was spoken to, he was on his cell phone on social networks, he was training a person and he also treated her badly. lousy customer service.
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December 2021 by Tyler Culver
Thank you very much for being patient and taking care of my problems
