Bill Byrd Kia is known for its friendly and courteous sales staff and service professionals who make the buying process hassle‑free. Customers report an amazing experience when a salesman is extremely professional, answers all questions, and removes the stress of buying a new car. The dealership is described as the best in town, with service staff who truly care, go above and beyond, and never fail to provide top service or the extra mile. Service appointments receive a call back within four days and the staff are welcoming, introduced themselves, and explain what will be done, including time expectations. After repairs, the team explains what was found, the fix actions, and even vacuumed the car. Customers who bring vehicles with brake issues find the service advisor and manager courteous, professional, and thorough. They inspect the car, explain that previous repairs were not done properly, provide documentation, and do not charge a dime for inspection or guidance. This honesty and willingness to help, even when not the original service provider, shows integrity and a customer‑first approach. Many recommend returning for repairs and praise the respectful, professional treatment.
