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April 2024 by mohkam singh
Okay, so I get where some of the negative reviews are coming from, but honestly, they kind of helped set my expectations. Overall, I was pretty happy with my visit. Yeah, the office looks a bit outdated, and sure, the optometrist dropped a few curse words here and there.
BUT, Dr. Bazarte knows his stuff. My eye exam was thorough, and I felt like he took the time to explain everything. Plus, I was able to get an appointment the same week I called them.
I also never once felt like he was trying to sell me a product at an unreasonable price. Instead, he price matched my contact lenses to Walmart pricing.
I didn't give it a perfect rating because, well, the office could definitely use a facelift. And maybe switching to digital records would help smooth things out regarding charting errors or ordering errors other experienced.
Despite all that, I had a decent experience. It's not perfect, but there's something kind of charming about the place.
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April 2024 by Amy Gonzalez
Was not happy the person that helps kids pick out glasses it did not know what frames fit and what frames did not fit and then when I said that they did not fit they wanted to make it seem like it was my fault and not theirs. Would not recommend this place for anyone to bring their kids to. Left the place very discouraged and has never had that experience at an eyeglass place ever before. I should have of went off the reviews I seen and went to a different place..
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March 2024 by Ashlynn Lewis
Wouldn’t recommend the place especially if you’re taking your child to them who has dyslexia. ZERO bedside manners. My daughter wasn’t refusing she shut down due to the way he treated her. Also my daughter said he gave off a very abusive vibe. You can tell he has a temper.
Also one of her eyes were dilated and one wasn’t.
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March 2024 by The Purgers
Dirty! Looked like someone threw up in waiting area chairs. Dirty equipment and the sanitizing between patients was a Kleenex to wipe off. Hopefully didn't catch something. Last equipment upgrade looks like maybe 1983. Cannot caution enough,DO NOT USE THIS DOCTOR!
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February 2024 by Takeya Carter
This is the worst eye doctor I have ever seen the office smells of mold. I think they need to be updated. Seriously I took my glasses back there twice because I could not see out of them. Even on the third time I didn’t even go back a waste of money, and a waste of time. I will wait six months to see an eye doctor if this is the only place that I have to go there’s other centers in the area that do a way better job and more professional someone really needs to go in and evaluate this company.
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December 2023 by ashlee copeland
This place is absolute Hell. The Dr had a terrible bedside manner and the staff were absolutely HORRIBLE. It took over two months to get my daughters glasses and when I called to ask about them they said the place had only sent one lense and not the other one so she "Guessed" they were out of them. Couldn't tell me when they would be in and when I mentioned that Noone had even bothered to call us to tell us she just said "sorry". Waited a month and called back again and they said they tried to call a few weeks ago but no answer and that they were ready. I guess they didn't feel the need to call us back again. They never told me that my daughter couldn't be underage and pick up her glasses even after I told them she would be driving an hour up there. My daughter got there and they were so rude to her and when I called I fi ally got thrm to let me send something giving her peemison to pick them up.When I mentioned that they had been rude from the first day we came to them she snarkly said "Well we match what we get" um Noone was rude to your short stubby self until you got a stank attitude from the first phone call. FOR THE LOVE OF GOD DO NOT GO TO THIS PLACE!!!!!!
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December 2023 by Ashlee C.
This place is absolute Hell. The Dr had a terrible bedside manner and the staff were absolutely HORRIBLE. It took over two months to get my daughters glasses and when I called to ask about them they said the place had only sent one lense and not the other one so she "Guessed" they were out of them. Couldn't tell me when they would be in and when I mentioned that Noone had even bothered to call us to tell us she just said "sorry". Waited a month and called back again and they said they tried to call a few weeks ago but no answer and that they were ready. I guess they didn't feel the need to call us back again. They never told me that my daughter couldn't be underage and pick up her glasses even after I told them she would be driving an hour up there. My daughter got there and they were so rude to her and when I called I fi ally got thrm to let me send something giving her peemison to pick them up.When I mentioned that they had been rude from the first day we came to them she snarkly said "Well we match what we get" um Noone was rude to your short stubby self until you got a stank attitude from the first phone call. FOR THE LOVE OF GOD DO NOT GO TO THIS PLACE!!!!!!
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October 2023 by McKailey Chance
I had to delete my previous review as I have more to add. 3 for 3 this doctor has gotten my prescription, my grandmothers prescription, and my mothers prescription wrong. We’ve all had to pay out of pocket to see a better doctor not even a month after having an appointment with this doctor. Not only is he incredibly rude, egotistical, demanding, irritating, ignorant, and aggressive to his patients… the office itself is extremely run down, outdated, they’ve got glasses from the 80’s and 90’s in there to choose from. Poor hygiene, maintenance, and poorly organized and run. I honestly don’t know how this place is still passing state inspections and hasn’t been shut down. It is clearly filled with black mold and mildew. Really wish there was a way to get my money back because all they did was mess me up honestly.
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October 2023 by Renna Kay
SAVE YOURSELF AND BOOK SOMEWHERE ELSE!I wanted so badly to be okay with this office and Staff, I also wanted to support a small business..... I literally couldn't!First off, the entire office feels and looks as if will fall apart at any moment.The selection of eyewear is minute and not on trend.The equipment is EXTREMELY dated as well as the seating.There was no effort to sanitize ANYTHING other than the eyewear that was tried on by me.When I sat down to do the first visual field test; I waited for the staff to wipe down the chin holder and brow strap - She looked confused as to why I wasn't in position already.... So i did as instructed and then waited to see if she would wipe it down afterwards, she did not.While waiting to see the Dr. I looked for glasses. While looking the Dr. had other patients and gave exams in a small room off the lobby with the door open and gave the patients no privacy.I finally get called into the exam room 30 min after my appt time. Dr Bozarte begins to ask me several questions and does not allow me to completely answer any of them. He decided that he knew what I was saying without a complete answer and then it turned into a miscommunication where I had to abruptly explain to him that he wasn't allowing me to finish my answer and that his assumption was wrong. (I had to tell him that I currently wear progressives - he thought I didn't)Again once the exam started nothing that touched my face was wiped down or sanitized even a little- NO ATTEMPT WHAT SO EVER WAS MADE TO CLEAN ANYTHING.During the exam, I had to bring my knees to my chest because the Dr. positioned himself over me where his genitals were sat on my knee... .. .Once I finally decided on frames I sat down to order the lenses, I prefer to get transitions as well as progressives. I need the upgraded progressives due to my work, they offer a larger clear-visual field. I asked for the progressive info sheet so that I could get the right style, the assistant helping me had no idea what I was asking for so she requested the help of the front desk staff to DRAW ON A PIECE OF PAPER what the visual field will look like. When I asked her if they offered upgraded progressives, she told me that what I was asking about did not exist.At this point, I was not comfortable ordering my glasses and told them as much and they were VERY HAPPY to let me take the RX elsewhere.From the first phone call to make the appt to the exit of the office, the experience was farrrr from desirable.The staff and the Dr are not friendly or professional and the Dr needs to retire.
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October 2023 by Mariah Hobbs
Can't leave 0 stars. Entire office was rude. My husband needed contacts. After the exam (where the Dr didn't wear a mask & coughed in my husband's face), the Dr said, "I don't see what part of this you don't understand" (very condescending) when my husband said he couldn't see up close. The Dr told him he had to pick clear vision up close or far away, not both (this is a lie as this has never been an issue & the new place we went got it right without issues & the staff was fabulous). They had 1 bathroom for patients to use & for washing hands to put in contacts. The front desk lady treated my husband like he was a prisoner when she told him to use the kitchen sink, but wouldn't even let him touch the faucet; she kept telling him "don't touch anything". He had to wear readers over his contacts to offset what they gave him. Will never go back there.
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August 2023 by Crystal sodder
If I could give this place zeros I would the lady sitting up front was rude and nasty. The doctor was even worse. I definitely would not recommend this place to anyone.
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August 2023 by We Danced
I’m torn between 2-3 stars. I was seen before the 4th of July holiday.On one hand, they have the availability and will get you in very quick…. Like within a week/week and a half.On the other hand, the entire facility is in what feels like an old house. The waiting room, the eyeglasses, and the staff are all bunched in one room. They’ve turned the kitchen into another office like room.I’ve worn glasses my entire life. The equipment felt, old? I don’t know how to explain it. They didn’t do nearly as much as my regular annual.There’s a single room where the doctor sees you. All other testing and sorts are done out in front of everyone. The doc doesn’t shut the door between patients. Everyone can hear everyone’s business.I try to put the facility itself aside. It’s just a space. The doctor appeared competent and knowledgeable.While the staff was nice to me, I could tell they were rude (and loud about) with their phone calls. Patients awkwardly looked at one another. This doesn’t surprise me I guess seeing the reviews now.They also had to verify my insurance a few times… despite me providing them the exact info every time. I was told I would have to be a self pay despite knowing I had 0 out of pocket. Based on (very loud) convos I heard today, they told at least 2-3 other people that as well despite them seemingly insisting they too had insurance. I’m not sure what’s up with that one, but at the end of the day, my insurance covered it.The doctor doesn’t chitchat. He’s very straight to the point. I could tell he’s pretty much verbatim with every patient in terms of how he asks what they can see, etc. I was dilated and called back in almost immediately. Oddly enough, I went home and my eyes never actually dilated so I also don’t know what that’s about or why they didn’t dilate… I’ve never had issues with that before nor have I ever been called back so quickly without having time for it to set.In short, doc is Knowledgeable. The staff could be more professional. The setting can also be overlooked.I will say that the other reviews are accurate so heed the warning. If you’re in a pinch, they have availability… if you can wait, I would wait.PS the staff DID wipe down the equipment after I utilized it! The bathroom was clean. There was soap to be utilized.
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August 2023 by Rena Parker
I went in to 7/11/2023 my first visit, the Dr. Bazarte was so rude when I walked in the room and ignored that I even spoke to him, then he spoke to me in a very condensing and rude manner on anything I was trying to tell him , like I was totally stupid. He came with in an inch of calling me a liar. I ended the visit told him he was rude, then he screamed at me all the way to the door as I was trying to leave. I am reporting him to everyone I can think of. DO NOT GO TO BAY VISION!!
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July 2023 by Marie Seay
My glasses broke I called my eye Dr but it would be 3 weeks and another 3 weeks for glasses and they are very $$$ I called bay vision they got me in the next day. I came for my eyes not to make friends. The doctor took time with me and he gave me more advice in my eyes then my other eye Dr. I like 1 doctor not so many that you never know.I ordered designer frames ( never before ) and lens that change color in the sun. I got my glasses 8 days later ! Not 3 weeks. They are wonderful. The staff spent time with me to make sure they fit gave me advice on how to care for them. The total cost I was surprised I saved 200.00 ! This is a great eye care. They are my new eye doctor for sure. Il!! They are 10 stars !
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June 2023 by Jack Howe
If you wonder why they always have openings?? Because they are rude, glasses don't fit, not what I ordered, and terrible service !! You have been warrened !! No star but had to put one.... Go anywhere else.
