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January 2024 by Charlene Hensley
Waited 3.5 hours (my mistake) for lab draw; I was next in line when tech told us (2) we are only open 20 more minutes and they never called last two of us to draw our blood.Poor excuse for a business. Will take my business elsewhere.
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December 2023 by Kevin Walden
Will not take walk ins and getting a appointment is almost impossible. One lady there is completely rude and the email address plastered all over the lobby isn't even the correct address to email your own lab orders. Place needs to be shut down because patient care is definitely not a priority.
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November 2023 by Chris
Having visited a few of these locations in the past, I was prepared for a long wait and possible bruising (last tech couldn't find a vein to save his life). Not this time!Not only did they get me in immediately, but Amber really did a great job from start to finish. No bruises and very efficient. Happy to recommend this location to all!
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October 2023 by Tina K.
I was there couple wks ago no appointment due to fasting and no appointments available ** but once I figured out the kiosk it went very well **nurse very friendly I had no issues and I hand carried my paperwork in ** I would recommend
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October 2023 by Malasee Seles
I had Stout orders for the 26th to get some blood drawn when I went in on front of the door. They said they were closed for the day. My clinic sent the stat orders again for today and when I went they are closed indefinitely.
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September 2023 by Sara Grab
So I've been sitting at quest diagnostics since10:00 a.m. waiting for a blood test as a walk-in. I couldn't wait anymore now that it's almost 1:00 p.m.. it was a fasting blood test and I was dizzy after waiting for 3 hours. The workers didn't grab people every 15 mins like they said they were. And there were times it was just me and another person and no one was grabbed. They all sat in the back giggling and talking. Not impressed. Well never go there again.
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September 2023 by Justin Williams
This place is an absolute joke. It needs to be shut down. They were closed on Friday. Then closed early the following Monday. Then unable to provide the service that they advertise they offer the following Tuesday. They need to be shut down. Definitely don’t talk to Patricia. She’s just a bitter person.
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August 2023 by Barnes C.
This place is worthless! Couldn't schedule an appointment for over a week out for a simple blood draw so I did the walk-in. They couldn't find the fax that was sent by my doctor's office 3 times. Waited for 2 hours and ended up having to drive all the way over to my doctor's office to get the piece of paper that was 40 min away and then had to wait some more on my return. Rude people work here and don't have their act together. Unprofessional. But this is typical health care in the US these days. The nurse that finally ended up drawing my blood was nice, but that was over three hours later... also, there's no receptionist, so you feel guilty trying to talk to anyone behind the locked door.
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July 2023 by Sarah Butler
This place is designed with a small waiting reception area so that people can walk in and use one of two computers to make an appointment for lab services. This was my daughters first time having routine labs that she will recall and the staff here kept her alert during and after the process. Thank you
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May 2023 by Junk In trunk
The girls that work here are phenomenal but they are overworked and don’t have enough help! The company needs to hire more workers. The lobby is packed full every time I come here. When one person leaves 2 people come in! Other than that the ladies are amazing. Don’t even try to be a walk in trust me.
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May 2023 by Connie Land
I would not go back to this location to have labs drawn. The people are rude and disrespectful. Would not assist people with signing in. Took patients out of order. When I asked to speak to a manager, the manager discussed my complaint in the lobby in front of all patients. I’m calling corporate office. If I could give a negative rating, I would.
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May 2023 by Sarah Smith
Never again will I come to the Quest on Backbeach Rd. Came in as a walk in, waited over two hours and they take people who come in early for their appointment before taking walk ins. I don’t understand that process, because a walk in is a walk in, they should be called in between appointment times. At least that’s the way they do it at the two I’ve been to in Panama City.
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March 2023 by Kreg K.
Rotten service from beginning to end. Only check in is by kiosk. I showed up on time for appointment, but despite 2 attempts the kiosk took all of my info, confirmed my appointment, took my DL and insurance cards, and then started spinning with the whirling wheel of death. Of course, there is NO HUMAN to talk to. So 20 minutes later when a human employee popped her head out the door to bellow for the next patient I asked her about my registration. She said that I wasn't registered. What a total waste of time. This is a patient facing business but it doesn't care enough about the patient to even have a receptionist on staff to check in patients, answer questions, etc. This is my second bad experience with Quest. It will be a cold day in Hell before I darken their doors again.
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February 2023 by Olive
I was in there for literally like 5 minutes to get my blood drawn. It was so quick and the woman who drew my blood was very good at making it painless!
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October 2022 by rose swinehart
Love most of the staff. But you can't get an appointment online for a month out. Hours of operation have shrunk. Came in 30 minutes before they closed blond lady said we aren't taking any walk-ins. And no one was in the waiting room or out front.