PetSmart is the world's largest pet supply retailer, offering a wide range of products and services for various pets, including dogs, cats, birds, fish, reptiles, and small animals. The store provides over 10,000 items available for in-store and online shopping with convenient pickup options. Customers appreciate the well-stocked layout and the variety of supplies, including treats and toys for their pets. However, some reviews mention that the staff's knowledge, particularly in the fish and bird departments, can be lacking. While certain employees, like those caring for the fish, receive praise for their helpfulness, others have been noted for less than friendly customer service, especially during returns. Additionally, the grooming department has inconsistent hours, leading to frustration among customers. Despite these concerns, many pet owners find PetSmart a good option for their pet needs.
Macie in grooming is the best. Thanks for taking care of my Coco. Alan
May 2024
Cheryl is an awesome manager who was really compassionate when we came in looking for items to comfort our dog after emergency surgery. She didn't pressure us, but showed is what we needed and was mindful this surgery broke the bank with us. Won't find another lady like her.
February 2024
Grat place for supplies and pets, and accessories, but staff doesn't seem to have a lot of knowledge about animals, especially in fish/bird department.
