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September 2023 by Andrey Krasilnikov
Unbelievably shady practices and nasty attitudes.Had to call Budget corporate and the corporate was extremely nice and said something like “oh yeah we get calls about them all the time”Upfront charge was $100 more than estimateUpon return, we were charged a $250 cleaning fee (seems like they charge it to everyone by default) and a 17$ fuel fee, even though I filled up the tank FULL only two miles away from the rental place. $17 fuel charge for two miles????I had to call corporate and email them proof of gas purchase and they did reverse it and apologized for the location’s complete lack of professionalism
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March 2023 by Patti Fee
I prepaid for a car in December 2022 for Panama city, FL for the week of 2/23/23 to 2/28/23 for $344.00. On 2/22/23 our flight was canceled due to an ice storm from Detroit and all surrounding airports. I was charged an extra $250.00 for changes out of my control. DO NOT RENT FROM BUDGET!!! I got nothing but attitude from them. BUDGET IS A SCAM!!!
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September 2022 by Bernadete Beserra
This review is about a car rental on March 16-17, 2022, PCB-Miami. My husband and I had made the reservation through Priceline and there were cars available for pick up only after 10am. However, we needed to leave PCB very early in the morning of March, the 16th, in order to arrive in Miami before dark. So, we decided to go check personally with the closest Budget store, which was 8027 Front Beach Rd. We talked to Brandon, the clerk, and he told us that we could even get the car the night before as long as there was availabity. Instead of calling him the day before the trip as we had agreed, we decided to go there again, in person. This time he was still more helpful and attentive. So, yes, yes, yes, there was a car available, thanks God! But also thanks to Brandon's attentiveness and helpfulness. We were so grateful for his excellent job that it didn't seem enough to say thank you very much. So, I thought that the best way would be by thanking him publicly, as I am doing now. Brandon, again, Rémi and I really appreciate your commitment to your work of serving well Budget clients! Congratulations!
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September 2022 by Karla Rodriguez
Brandon and Brian (his son) were beyond exceptional. Sincerely thank you so much for all your help.
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August 2022 by Big Bacon (Bacon or JBF)
Still waiting on a call back for 2 weeks. Good thing Home Depot has truck rental or we'd still be waiting on a vehicle.Edit: 1 week after posting review no reply or lame excuse as to why no call back. Gave only 1 star but no one ever reads those. Good luck have heard other stories about this location from folks here vacationing.
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August 2022 by Khashayar Shirvan
Friendly and professional staff. Wish they would clean their cars better though, the one they gave me smelled of weed and there were condoms in random storage spots.
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May 2022 by chris S
What a joke. Tapped my account for 250.00. Which we were never told this charge. When we dropped off car. They charged another 57.00 for a upgrade. How do you upgrade when you have a hybrid. I will NEVER rent from budget in PCB again. Can you say goat rodeo?
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May 2022 by Steven Hughes
No problems wanted a camary got a Kia sorento worked great, one way rental back to Wisconsin quick and courteous picked up around 2 PM on the road 15 minutes later thank you
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March 2022 by Katherine Rohde
We were a little skeptical to rent a car from this location after reading the reviews but we did go ahead and rent one anyway and are very happy we did! We found out Brandon the owner took over this business about 3 months ago and things couldn't have been any better. We were able to get the type of car we requested, it was in excellent shape.. we would definitely rent here again.
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March 2022 by Anna Aileen Moncrief
Excellent experience. The airport was sold out of rental vehicles, Brandon provided me with a vehicle that got me to places I needed to be! Thank you Brandon for being awesome. Highly recommended!
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January 2022 by Rene Ray
DO NOT RENT FROM THIS LOCATION !!!! Reserved and Rented a Nissan Pathfinder for a funeral. 3 day rental $426. We had the vehicle for 39 hours but they called this a 3 day rental. We flew into ECP airport (Panama City Beach). The vehicle was garbage!!! Damage on drivers side, passenger side and the entire back bumper. The back of the hatchback was hard to close. The tank was not full, but we were expected to return it full or would be charged. They have a dot matrix printer for printing the receipt which you cannot read but must sign. There were no back up lights. They did not bring the vehicle to us. They said the vehicle was across the street and down on lane 5 at spot #183. I had 4 bags + car seat and a child, walked across 2 lanes of traffic and 1/2 thru the rental parking lot to the vehicle. STAY AWAY FROM THIS CAR RENTAL LOCATION IT IS WORST THAN RENT A WRECK!!!!
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December 2021 by Sebas “Sebasan” Sanchez
Terrible experience !!!!, they stole our money. They give a price and at the time that we turn it in they charge us 3 times the price. Worst custumer service. It deserves 0 stars. Don't trust this agency be careful.
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December 2021 by Holly Gwyn
This place is absolutely horrible!!!!!!! Avoid at all costs. This place needs new management and new employees. Corporate needs to clean house and start over. This place is one of the absolute worst I have ever experienced!!!! It's sad when word gets around in a small town like PCB! Everyone on the beach & in town talks about how to avoid this place at all costs. It's sad when even the locals will tell people to run the other way!!!!!! I don't see how this place is even still in business. Avoid people!!!! Don't even waste your time. The employees are rude, the manager is rude, you never get the car you want or ask for, you show up and they suddenly ran out of vehicles, and they close early and lock the doors before it's time. Do not rent a car or truck from this place!!!!! Save yourself the time & hassle.
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November 2021 by D Lynn Wallace
I have been trying to reach this location since the 1st of this week. November 8th 2021 and they have yet to pick up the phone and it's now Friday and I call everyday!! Don't take a chance with your business here!!! They overcharged me for a truck rental on the back end because the employees are clearly to incompetent to read at all!!
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October 2021 by Brittney Habel
Horrible customer service: lack of care, hung up multiple times to avoid the hassle to help with reservation cancel and change, rude desk guy. Had previously scheduled a car and was not notified when booking that we needed credit card instead of debit. Service line was worse than nonexistent. We ended up with no car.
