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March 2024 by Masooda Farooq
Customer service and great work ethics.
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December 2023 by Nicolas
Gave me a damaged vehicle and lied about marking damage, refused to show me the report for the damage. When I dropped it off there was no reported damage. If I hadn't gotten insurance I would have been out thousands of dollars.Do not use this branch!
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December 2023 by Danielle Bustle
I would HIGHLY reconsider going to a different place for renting cars because every single one they tried to give us had problems with it, unsafe to drive under any condition/ long trip. Unprofessional staff, very rude, will not help you. we had the worst experience here over the summer. Make sure you’re doing a complete inspection on your vehicle before driving off the lot!! They do not care about their customers safety at all. If I could give zero stars I would.
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November 2023 by Amarilis Rodriguez
My husband and I walked in and Brandon greeted us by saying “what do you want?!” He asked me for the credit card I used for the reservation. I asked if he could provide me the last four digits so I can know which one to provide him. He said the system didn’t provide it to him. So I had to login to my Avis account to find the 4 digits. When I finally found it & went to hand it to, he said he didn’t need it because I’m a preferred member. Not sure why he made me look for the cc then.When two white guys came into the business. He kindly welcomed them by saying “good afternoon sir, I will be right with you”. Then he asked me sign, but didn’t explain anything. When we walked to the car, I rented an economy car, I was provided a 4 wheel drive. I noticed the tires where a bit bald but the last thing I wanted to do was go back into Avis and deal with Brandon.We got a flat tire on i75. Of course, one of the back tires just went flat. 2 hours away from our destination. Brandon never explained what the roadside assistance coverage I paid for covered so I called roadside assistance and the lady explained that she’s just roadside assistance so she did not have access to what coverages we paid for. Therefore, they might be additional charges when we return the vehicle. She had to place me in hold to contact customer service to obtain my coverage. By the time she got back from placing me on hold, we had finally figured out how to bring the tire down and changed it. I don’t understand the point of purchasing roadside assistance if Avis roadside assistance if they don’t have access to our contract and coverages.I just returned the vehicle at the Avis in MCO. They asked me to park the vehicle and I tried to explain to the attendant that we got a flat tire and if there was anything I needed to sign or do, she just answered idk look for a red sign for Avis. I go to the Avis Kios and they tell me, just let the attendant know so they can fix it ??♀️
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May 2023 by Tammy Barger
Don’t even want to give the 1 star. Filled the car up before I took it back and was STILL charged a fuel charge! WTH? Good thing I took a pic of the fuel gauge and have the gas receipt.
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May 2023 by Tati Miraballes
Brian was an amazing help when I had questions about rentals. I recommend this location 100%
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December 2022 by Trond Søvik
Good service. The car we rented in Chicago had engine problems so we had to change. At Avis PCB downtown they said we could change to the same class at Avis at the airport. So they provided a nice car to help us on the road.Pleasant man at the counter.
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October 2022 by Isaura Gomez-Gonzalez
My sister and I rented a car at the Avis inPanama City Beach for a one way rental toMiami and Brandon Collins was our repthere. We were very impressed with theprofessionalism and courteous service heprovided us with. We had an issue once wegot back to Miami and Brandon stepped upto the plate and took care of us even afterthe car was returned. I highly recommenddoing business with Brandon and Avis inPC. THANKS AGAIN BRANDON!!!
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September 2022 by Madison Mathis
Brandon is the absolute best. Our flights were canceled and we needed to extend our rental. He was extremely empathetic and helped us through our travel chaos. I would highly recommend this Avis location and Brandon. One of the most friendly rentals I’ve ever experienced!
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August 2022 by Jay Holmes
Brandon was friendly and professional. My car was ready and waiting when I arrived and exactly as detailed. Much better than my last few seasons with enterprise. I will be bringing my business here.
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August 2022 by Hannan
It’s clear customer service is the top priority at this Avis location. Had an emergency and needed to extend our rental. No one worked harder to make things easy for us than Brandon. Our experience with him at this location is why we will continue to give Avis our business whenever we rent. Thank you Brandon for going above and beyond. Highly recommend!
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July 2022 by Tanja Roulhac
I have always received quality and professional service at this location. They go out of their way to make sure you are served well.
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April 2022 by Kyle Miller
Would give negative stars if possible. Brandon answered the phone and didn't let me get more than 3 seconds into my needs before he cut me off twice. I just wanted to know if he could view inventory outside of the current area. I was willing to get transportation a couple hours away if needed to find a car. Brandon was not interested in any way in assisting with that.
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April 2022 by Madison Buckner
Brandon is the absolute best. Our flights were canceled and we needed to extend our rental. He was extremely empathetic and helped us through our travel chaos. I would highly recommend this Avis location and Brandon. One of the most friendly rentals I’ve ever experienced!
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March 2022 by David Sinkhorn
Amazing customer service. Brandon Collins the worker hooked me up with a great car and my wife and I had one if the best weekends. Thanks Avis and thanks Brandon