-
September 2024 by Tim Campbell
I hope you never need a minor repair...
Due to recent rains, I checked on my tank since there was water in the box and noticed a few bubbles around one of the fittings. I called and reported the tiny propane leak this morning (Saturday) and within 30 minutes someone came and disconnected the propane from the tank and left a hanger on my windshield.
They never knocked on the door, told me they were here or that they were shutting off the propane (leaving my family with no stove or hot water). The hanger says someone will call me to schedule repair, there is no local phone number to reach someone to find out any update and 8 hours later, no phone call.
I've called the main number and spoke to the oversees call center, which was a waste of time. I've been a happy customer for many years and hope I can update this review with good news and 5 stars if they respond. For now, a very dissatisfied family.
Update: 5 days later and finally a repair tech came out. This was their first "urgent" appointment, which I booked on Monday after calling multiple times.
I spoke to two people in the "resolutions" team and they both assured me that I would get a call back and that it should be an emergency repair based on the situation. After Monday, I gave up calling them. Ask for a direct number to someone who can help you, it doesn't exist.
I learned that they closed all local offices so if you want to speak to a local person, you're stuck with the call center's scripted responses and Amerigas empty promises.
The repair tech actually called me ahead of time and made a prompt & free repair, which was just replacing the regulator. Nice to have hot water and be able to cook again.
-
July 2024 by Matthew Brown
Sent in a request and based on how many appliance I have they won’t serve. That’s terrible.
-
July 2024 by Veronica Afonzo
This is the worst experience ever! They just don’t care about their customers. First the new and poor online system to set the autopay was a totally a mess. Then I requested an emergency delivery that they don’t take as an emergency but they just charge me to call it “emergency delivery” and after 48 hours they haven’t come to delivery. So why they call it emergency? Just to take some extra money.
-
June 2024 by Jerri Fitzpatrick
If I could give zero or negative stars, I would. The customer service was at about a 2 prior to being outsourced to people who can’t reach the local offices or drivers.
-
May 2024 by Andrea Mills
My driver James is the best!
-
May 2024 by Ernest Willmon
I have always had above and beyond service and assistance from AmeriGas since they bought the company. Thank you
EW
-
March 2024 by connie benjamin
If I could give you a zero, I would.
-
March 2024 by Don Daly
I asked why my consumption was so high this time, I received no
-
March 2024 by Bill Myhalyk
Very good customer service however they could do much better with pricing.
-
March 2024 by Bill Folley
In the past we relied on calling Amerigas when we thought we needed gas. Well one time we emptied the tank. Since then we now rely on their time frame for a needed delivery. Now each time they deliver the tank has been about 1/3 full and we are not in danger of running out.
-
March 2024 by Julie Thornton
The absolute worst I have ever had from a company. Because of the poor experience (from every aspect of the company- service, execution, and “help” desk) I will be canceling my service when the tank empties.
-
March 2024 by Georgina Witt
I have responded to your inquiries about service and customer relations several times. No one listens or contacts me, so I will pass on this.
-
March 2024 by Chasen Galleries
Why is it impossible for me to speak with someone in my local office!!?? So frustrating talking to people overseas who speak in very flowery language and repeat everything you say!
-
January 2024 by Loc Le
Satisfied
-
January 2024 by Nancy Anderson
I have an incorrect invoice. I have made at lease 6 calls talked to managers. This has been going on since November with no resolution. I am not paying a incorrect invoice. Please help.
