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November 2023 by Lazaro Iglesias
This is NOT your regular Pool Patio store. As a builder in the area, I know just about anywhere I can go to find parts for pool equipment.These folks have a large in stock supply of valves, gaskets, seals, motors, pumps, filters, cleaners. More so than your regular pool supply store. So much so that our “to the trade” shop in the area says, try Amazon or Pinch a penny in Palmetto Bay.Don’t throw out your old equipment- find parts at this place- there are a bunch of young adults working there. If they don’t know they will kindly direct you to someone who does know.They also help with loading chlorine jugs into your car- they have reserved spots out front for a quick pop in and out for chemicals.
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November 2023 by Elizabeth M.
today i went to refill my chlorine jugs. i was unaware that they dripped chlorine down the side of the jugs. when I took them out of the car it dripped down the side of the jugs and ruined my dress. i went back to the store to show the manager and to tell him he needs to be more careful and to have his staff wipe the sides of the jug. Been a loyal customer for over 30 years. His answer to me "when the jugs leave my store they are not my responsibility any more" his solution buy trays from him. followed me out of the store and never once apologized or acknowledged that they would be more careful. guess he really cares about his customers
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May 2023 by George Boue
I’ve been a customer since 1995. I’ve used Pinch almost exclusively. Their team is quite knowledgeable and their prices are usually reasonable. I just had a very positive experience with a 5-year solar blanket I purchase 10/2021. The blanket recently started ripping apart and Pinch honored the warranty with no hassle. I was impressed. I recommend them.
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April 2023 by Gracie G.
Knowledgeable & friendly employees. Quick pool testing with printout of the results with recommendations for chemical balance. Very satisfied with their service & help in maintaining my pool.
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April 2023 by Chloe Caron-Klusendorf
I was greeted with such kind regards and an extremely welcoming environment, The personnel were extremely kind and very helpful. I got the young mans name, I believe it was Nick Hagez and he was the cutest little thing. If I was 20 years younger I would most definitely be all over him!! such a hard working young man, who in their right mind would turn their head to that. Anywho, looking forward to my next visit.
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January 2023 by Los Gearz
I’ve been going here for about 10 years and miss the previous owner. He used to be accommodating and very customer friendly. The owner that came after lives up to the store name. On a couple of occasions the “free refill” coupon expired by a couple of days and the owner didn’t budge on honoring it. He always blames “the computer” as if he’s governed by the thing. The reality is that it’s a franchise not corporate owned.Therefore he has the final say. But I give three stars for staying true to brand, he is a “penny pincher.”
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August 2022 by Art Lieberman
Look at the other reviews - 23 years; 25 years; etc. I’m a 23 year customer myself. That should tell you all you need to know about the professionalism and service of this location. If you have a pool you know you have to tithe to a pool store, so it might as well be a place where you get your money’s worth time and time again.
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July 2022 by Ehsan Ansari
Night and day experience from the hell hole that's discount pool center in the adjacent shopping mall. My neighbors for years were telling me to give pinch a penny a try, and I'm so glad I finally did.
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July 2022 by Chris Boyett
Used to be a great store. Owner was excellent but no longer. Find another pool store.
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May 2022 by Ken Pollock
Staff is totally professional and polite. I've been shopping here for over 25 years and everything is always A+.
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April 2022 by Michele Corvington
After a long list of bad experiences with pool cleaning companies, my pool went from literally GREEN to BLUE in ONE day thanks to Bert from the Palmetto Bay store. He was extremely professional, thorough, and patiently explained every step and what to expect. I’d much rather pay a little bit extra and know that my pool is well taken care of! Thank you again Bert for an outstanding job!
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September 2021 by jack barry
After going through a couple other pool companies, I have finally found the right one to service our outdoor pool. Anyone that is sent here, has been thorough and conscientious in a professionally proper manner in keeping our swimming pool clean, chemically balanced, and our pool equipment working right (Thank Heavens!!!).
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September 2021 by Tony L.
Had been a customer for over 15 years until today. Went in to get chlorine jugs filled. One of the jugs they gave me last time leaked all over my cabinets and damaged them. I went in to let them know the one jug had leaked and to have them replace the jug. Gabe the manager said I would have to buy a new jug. He did not exchange it for a new one even though I told him the leak had caused damage to my cabinets at home. I left and went to Pool Discount on US1 and 143st. They replaced it and now have a new client!!
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May 2021 by Linda Rogers
This place is great, the customer service has been great for years of me going. Recommend going when not busy because parking lot around lunch time is super packed.
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May 2021 by Christine M.
Have been to this place twice. Each time the same clown tells me the chlorinator isn't producing chlorine and wants to put me on a list to have someone come out to fix it. It's all a load of feces! Our pool is clear and I told him so. Went to another Pinch a Penny store and sure enough the chlorine level is JUST FINE!! All we needed was acid. Don't believe what they tell you. It seems it's just a ploy to get you to spend money for things you DO NOT need!! I could see one time, a mistake or a mis-reading BUT not twice for the same thing. Don't waste your time and money.